South Shore Neurologic Associates PC

Reviews 9

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Tessa Raven

Dr. Xian, and Dr. Vaillancourt are EXTREMELY unprofessional and rude. I saw Dr.V first for injections on a monthly basis. One instance, my gf came with me, and he made an inappropriate comment about her attire. It made her feel very uncomfortable and upset me too so i immediately changed Drs. I started seeing Dr. X for my injections. I had a tumor in my head 20 years ago which caused permanent damage with my back, right hand/wrist, and right leg, with footdrop. Ive been tested yearly since this happened with MRIs, and have been clear of any tumors. After Dr. X gave me botox injections for my footdrop for about a year, I went to my follow up appt. and explained that it was not working well for me, as he expected it to be. I asked him for any other methods to relieve pain and pressure. He didnt like the fact that his botox plan was failing me. He became very hostile, rude and defensive and said, "you have brain damage from the tumor thats why its not helping, you should get a brain MRI as soon as possible." He spoke over me as i tried explaining my MRIs are up to date. I left the office feeling completely hopeless, and unheard. Nobody should ever be made to feel this way. In my opinion, this practice should re-educate their Drs, and teach them about compassion for the patients.

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michelle B

I decided to go to this practice after leaving the other MS specialist I was seeing because my Doctor left, the only reason I choose to try this practice was for Doctor Zerif. I had many problems in the year that I have been with South Shore Neurologic associates! I had issues with prior authorizations for both my medication as well as MRIs; was told that prior authorizations were not necessary however they most certainly were! Had prescriptions called in in properly, even after speaking with both the doctor as well as his assistant. I had to call the insurance company myself to get the prior authorization for my much needed daily medication (that I could not do without!!) I also had several occasions where my infusion was not handled properly ! Very unhappy when I receive the postcard stating I needed a visit in July my doctors name Dr. Zerif was whited out and I was told to see a nurse practitioner! The only reason I was with this facility was for doctor Zerif! I would not recommend you wasting your time or money with this establishment!

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Daniel Jumper

Ive used this practice occassionally for a year or two. When dealing with them, Ive been consistently annoyed with over bureaucracy and inconvenience. I spend forever on the phone any time I want to make anything happen. You have to leave messages for your doctor to ask questions or communicate and once I waited a long time with no response only to find they never actually recorded my message in the first place. The worse instance for me was the following. I was not told I required a follow up appointment in order to maintain a perscription. So suddenly I was not able to fill a prescription and the earliest appointment I could make was about 3 weeks later. And when the time came for the appointment, they called me with less than 24 hours notice to tell me I would have to reschedule because the doctor was on vacation. And they would not give me any sort of priority for rescheduling so I had to wait even longer before I finally got in. Go with them if they are your only choice, but I would avoid them if you can.

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Alba Restuccia

This organization is terrible! My doctor was great, however, my prescription did not go into Express Scripts (after 2 days they were still waiting for my doctors authorization)...in the meantime, I was suffering from painful spasms and pain due to a pinched nerve! I called my doctors office crying from pain- no one got back to me regarding this issue ... And I called three times!!! Upon my initial visit, they quickly took my co-payment and readily scheduled me for an MRI and EMG test but in the meantime, I laid on my back from pain without my prescription being filled! I left an angry, tearful voicemail at Dr Firoztale(excuse spelling) answering machine but still no response..this tends to make me feel like they were saying "youre on your own kid". Thanks for the copayment !!! What a way to treat patients! People please go elsewhere! Take it from me, you wont get the necessary care you deserve, especially if you need a prescription filled...

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Catherine Weston

While there is always an incredibly long wait, I have never felt more confident with a Neurologist than I do seeing the staff over at Southshore Neuro. Both Barbara and Dr. Gudesblatt have taken the time to speak with me in depth, go over my options in detail, and tell me information most other doctors would not. I am appreciative of their service, their friendly staff, and the treatments they continue to prescribe in order to treat my MS - its almost as if I dont have it some days. Results tend to come in quickly, its just booking an appointment to discuss said results thats the kicker. There is always someone willing to take my phone call if I should have any questions, however. Ill miss them when I leave NY!

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Helaine Q

This practice is very incompetent. My daughter was seen by a PA who prescribed migraine medication failing to inform her that this medication combined with Tylenol could have fatal results. She also had an appointment that she attended to in order for a specific RX to be filled. One month after visit, RX still not called in; she went to the office to complain plus I called the doctor and a week later, RX still not called in. A week after this, they finally called in the RX to the mail order company but couldnt send over a 2-week supply to the local pharmacy without a phone call from her and from myself. Total incompetence!!!!!!

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Despicable me

Went to this practice was completely dismissed and wrongly diagnosed as having just muscle pain. Only sent for xrays. Never had an mri ordered. Now years later having changed doctors and having an mri .Finding I have 4 herniated disc in my neck. Needed to see a neurosurgeon and have surgery. I suffered terrible pain and was always made to feel like it was in my head and dismissed. Also found out I had a seizure disorder that went untreated and unmedicated by this practice. The only thing they helped me with was migraine headaches throwing pills at me.

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Charlotte Hlavac-Maass

I have not had a wonderful experience here. Dr. Xian does not have bedside manner and does not make me feel confident inside. Just because I have epilepsy does not mean I need to be depressed and feel like nothing. No matter what our differences are we can still enjoy life. We also do not need to be lecture at every single appointment either. You can also see how your patient is doing before you say hello to her husband. If you looking for a comfortable and communicative doctor I do not see it in Dr. Xian.

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Lisa LaBarca

I didnt even get as far as to get an appointment with this practice. There was such poor and rude service in regards to making an appointment, I just told them I would find a different Doctor and practice to work with because their staff was horrible with communication. The Office Manager and other related customer service staff should really think about the way they treat people when trying to schedule new Patients or they will end up not having any at all.

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