Stoney Pointe Pet Hospital

Reviews 12

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Kate A

I wanted to be sure to share the absolutely horrific service my family and I received while visiting the vet to put our beloved 15 year old dog to sleep, the first and only dog my family has ever had. Upon arrival to our 11:00 appointment, we waited to get any service at the desk. When we finally got to the desk, the flustered and unfriendly receptionist was ANSWERING THE PHONE while trying to check us in. When she found the necessary paperwork, it was treated like a business transaction. Not a word of condolences was uttered, the phone was ringing off the hook, and she continued to take calls. Even after clearly learning of the reason for our visit, she simply asked the required question "Did you dog bite anyone?" and then never once offered a word of comfort. . We then waited for thirty minutes in the waiting room with our dog on the cold, hard floor. When we were finally taken back to a room, the vet was wonderful, kind and patient. In 15 years my family has been to several vet clinics, never have I seen such a poorly run practice. No one should EVER experience treatment like we did, on what was already the hardest day of our lives.

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Stephen Howles

Following a vacation, mu husband and I came home to a very depressed cat. For days he refused to eat, drink, or do any of the things he loved. I brought Grover into the vet after a few days and Dr Rogers & Lauren (vet tech), saw him and gave him fluids as he was dehydrated. They offered me advice for the coming days and asked that I call back and let them know how he was doing. After a tough weekend, I called back for advice and spoken to Lauren. She was incredibly helpful and offered several ideas on how to continue helping Grover. Not once did I feel rushed or silly asking my questions, as she was very patient and caring. She also understood my reluctance to bring him back in because of the stress that it would put on him in. Her ideas worked well and within a day he was eating on his own again! I appreciate all of their advice, but also their follow up and caring. Never did they push expensive options, and only suggested blood work if he continued to refuse to eat. Thank you, Dr Rogers & Lauren!

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A Private User

LOVE it. There is NEVER a wait to get in a room and a tech comes in within 5 minutes max and the vet comes in right after. They dont BS you with extra stuff or services. The reception staff is very nice and remembers your name and your dogs. There is almost never anyone in the waiting room, incase your pet doesnt like others. Check out is super fast, even if you need meds. Most of the time Im in and out in 20 minutes. If its something serious or needs special attention, or for a physical, they do take longer, obviously. The vets, assistants and techs are friendly and caring. Plus they offer grooming and boarding with indoor/outdoor runs and a yard to go out and play in. Great with fearful and aggressive dogs too. Finally found a great vet!

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Tina Cottorone

Our Rottie LOVED Dr Schumacher as did we. He was very knowledgeable and understood his breed better than the other 3 Vets we tried. It wasnt until we went to Stoney Pointe that I felt our dog had someone that got him! Unfortunately we had to say goodbye to our dog recently and I have had dogs put down before, but I have never felt compassion like we did when we put Rocky down. You could really feel the genuine care and concern for his well being from them. We will miss our dog greatly, but this office made us feel at peace with our decision and I truly know Rocky was surrounded by nothing but people who loved him in his final few days. HIGHLY RECOMMEND Dr. Schumacher to everyone!

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edward miller

I have been suggesting to all my friends and family of the numerous bad experiences Ive had there. My dog was diagnosed with pollen alergies. I was giving him high doses of benadryl and predizone.I discovered on my own he had food allergies. I changed his food, grain free, and he has no more problems.I was sent his and my cat, who cancer, their medical records and told I wasnt welcomed back. Shunaker in unprofessional.there are more complaints I have, dealing with the death of another dog and a cat. Stay away.

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Christin C.

I thought I had found the perfect place to board my cat. He has been boarded at this location numerous times. Unfortunately he was recently diagnosed with diabetes. I was informed that Stoney Pointe could no longer accommodate my cat because he needs insulin injections and was not a patient of the clinic. For a business that touts itself as providing full service boarding with professional vets onsite, I am surprised and disappointed by their unwillingness to board my cat due to his condition.

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David Clar

Last springtime our pet cat Sophie was dying and in pain. When we couldnt stand to see her suffer anymore, we called Stoney Pointe Pet Hospital to help us and they couldnt have been nicer to us and our pet. She slipped away quickly and peacefully with us petting her goodbye. The staff gives you privacy in your pets final moments. They offered an individualized cremation service which worked out well for us. This was our first time at this pet hospital and we highly recommend it.

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A Private User

Doctor Schumacher is one of the best vets Ive ever had. He truly loves the animals he services and will not bilk patients. He also keeps very good company in the profession. He knew the specialist who had done my Weims eye surgery and she is considered one of he best in the nation. He knew her well. I live on the east side of Rochester and could easily find a vet there. It is worth it to drive to Stoney Pointe for the expertise, value, and compassion of the staff.

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Jenny C

I have been taking my dog to Stoney Pointe for a few years now. Everyone is friendly and knowledgeable. In addition to routine preventative medicine, my dog needed surgery for a mass removal and she needs medication for some minor issues. I feel that the staff, including the veterinarian, is responsive to my concerns and my dogs needs. I am comfortable leaving her in their care when necessary. I would recommend this practice to my friends who live in the area.

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Amy Roland

I love Stoney Point Pet Hospital!!! They all, from the Doctors, to the techs, to the office staff, truly know each one of my dogs and make me feel like they legitimately care for each one of them! The Drs never just rush you in and out. They are very knowledgeable and informative. I would recommend Stoney Pointe to anybody in a heartbeat!!! :) We tried 2 different places before finding them and am SO happy we kept looking!!!

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Sallye Stutzman

I love the fact that the vets take their time with each patient and answer all of our questions. They are knowledgable, friendly, and patient, unlike other vet offices weve been to in the past where they only allow 5-10 minutes with each patient, rush through your visit and questions, and you never know which vet out of 5 or 6 youll get. ..not very personable. Stoney Pointe is amazing!!

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darla sucy

We transferred my dog tupper to dr Rogers after he needed some specialized care following a trip to the e-vet almost 2 years ago. He is so much happier to go here than the other place we were going before. A little further of a ride but totally worth it. They have been so helpful with diagnosing his health problems and prescribing medicine & treatment that helps!

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