Sunrise Animal Hospital

Reviews 5

LI

Liz UniqueJewelry

I DO NOT RECOMMEND SUNRISE ANIMAL HOSPITAL I just had the most upsetting experience that a first time pet owner could have. I started bringing my pet to Sunrise Animal Hospital when my pet became ill and was diagnosed with cancer. They were caring until the time came we had to put him down. That is when they cease to care, (I believe because they wouldn’t be getting any more money from us). We brought him in and told them that we wanted to have his remains picked up so we could bury him. Went over instructions again with the doctor and the 2 assistant that were in the room... They told us that they would call us when he was ready to be picked up. I couldn’t remain to see him put down because I was to upset, so we left him in his carrier and left. Three days later they called to ask me if my pet was going to be cremated; again I told them we would be picking him up for burial. The answer I got was I will let them know, (which means they didn’t do anything), that is when they should have told me to come in to pick up his remains. But NO they did not... Two weeks past and I didn’t hear from them, so I called and ask what is going on and why we never received a called from them, and was told (with an attitude why didn’t we come in to pick him up. I told her that no one called). Then she asks when we would pick him up. I told her we would be there today and I asked her if his carrier was also there and was told yes. My son went to pick him up right away and found him in a cardboard box wrapped in plastic. His carrier was nowhere to be found; my son told them that we were going to bury him wrapped in his blankets that were in his carrier. Thankfully I didn’t go with my son because I was so upset that I would have let every person in that office know how uncaring they become when you are no longer be doing business with them. My son also said that he was slowly losing his temper when he got there; they show no respect for the grieving pet owner. You would think that they would call to find out when you be picking up your pet remain, But NO, it’s like you don’t exist anymore, to me that is so disrespectful when a pet dies, how could they just leave his remains there and ignore the situation and not call. Also friends are now telling me I overpaid to have him put down

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Jonathan Gaffney

This is my experience and I am not happy with this hospital at all!I just had the worst Experience with this place. I have a dog that developed Cherry eye. I took my puppy in to this hospital and they saw him once and was like" just put ointment on it". So I did and it started to get worst. So I ask for a quote and they gave me the price. I said ok, but I had to reschedule the surgery due to a car accident on the way to the puppy hospital. So I make the reservation and I wanted to double check if its the price they quoted me last time. It was doubled because he gain 6lbs. I do have a big dog but 6lbs more shouldnt be double the price! So I take my dog back to this location and I get a few procedures done. He gets Fixed, and he has to have surgery for his eye. So I agree to the terms we worked out. I pick him up and the eye doesnt look any better. So I asked about it. They said it should go down over time. So I go back two weeks after the surgery happened and they wanted to charge me again because they needed to redo the surgery. Now, I am calm and PISSED! Why should I have an out of pocket cost, $570+ when I asked about his eye before I left, and its been two weeks and the eye still looks the same. NOT COOL! That is not how you run a service. The doctor didnt do what needed to be done the first time and now I have to pay for them to do it again! I do not suggest you use this hospital. If they cant correct a mistake after you keep going to them for the up keep of your pets health. They dont value repeat business or customer service. They dont answer the phone all the time, then when they do answer, they keep you on hold to the point they hang up and say, "you hung up". I really dont like this place. And now that they are messing with my dogs health, makes me not like them even more!

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Jeanie Waters

I needed a veterinarian close to my home, so after asking friends, I called Sunrise Animal Hospital. From the beginning, the staff and veterinarians were wonderful! My service dog, McGrew, always had a fear of veterinarians until he met Dr. Rose and vet tech Melanie. Now hes in love with the whole staff! They took the time to calm down a nervous dog. By the time our appointment was over, McGrew was enjoying his belly rubs so much he didnt want to leave. The one time McGrew was ill, they took him right in and solved his problem without delay! His annual checkups are always a pleasant experience (and he always gets a belly rub). He never flinches when he gets a vaccine or blood test, as it seems the Doctors "hit the spot" right away without having to poke and prod to find a vein for blood work, and lift the skin for sub-cutaneous injections. Everyone weve met at Sunrise seems to love their job and our animals!

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Eric D

Do not use Sunrise animal hospital they will rip off. Went for a Rabies shot was charged $65 dollars for a $20 shot in petco, also was charged a 76 dollars fee for a well visit just to get the shot ,he didnt need the visit but they charged for it most vets charge between 40-55 range for a checkup. Was pressured into two other shots dap2 vaccine was charged 45 dollars for a shot that is usually 25, and a leptospira shot they charged 45 for a shot that is usually 30 then a 12.50 needle disposal fee for a total of $243.50 they will rip you off. Do not go there. We got are dog from shake a paw and they recommended this vet. Try to call to ask about why they charge so much ,the girl whos the owners daughter is rude and unreasonable on the phone and said thats there price. Please stay away

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Max Tener

On Feb 12, 2017 I had an emergency with my 3 legged maine coon named Stinky, where his health was failing fast and he was in a great deal of pain. I didnt want him to suffer, his kidneys were failing and overall he was declining fast. He was at a point where he had put up his best fight, but his life was coming to an end, I loved this little furball and didnt want him to suffer. Our usual vet wasnt available (they called out sick) and these kind people at Sunrise Animal Hospital managed (in the midst of a very full schedule) to fit me in before closing and were as kind and sensitive as anyone could ask for. Ive never had to hold something I cared so much for as they passed in my arms, but I couldnt have asked for a better group of people to be there with me. Thank you.

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