Arizona Eye Care

Reviews 6

MI

Michelle Collins

It all started on October 8, 2012 when I went in to order two pairs of glasses for my 3 year old. I ordered a pair of regular glasses and a pair of sunglasses. I walked in and told the gal at the reception that I needed to order two pairs of glasses, the Miraflex, for my son. I knew exactly which ones I wanted and I have the Rx from my sons eye specialist. Well, this process took over two hours...first clue I should have turned around and ran out the door... I was told it would take 7-10 days. I called on day 10 and the the gal who answered the phone said the glasses werent in and made it clear to me that THEY would call ME when the glasses arrived. I called again 3 days later, no glasses. I called again on Monday, October 5, 2012. Found out the glasses were there at the office but the lenses were not in the glasses. The guy, Don, who cuts the lenses has been out because his wifes mother has been ill. The receptionist did not know when he would be back in to cut the glasses but assured me she would call me by 5:00 pm to let me know. I received no call back. I called again Tuesday, October 6, 2012 and the receptionist, Stephanie, answered and I told her who I was and the excuses started flying about why she didnt call me back (this was the second time she promised a call with no follow through). I was told Don would not be in to cut the lenses today and the doc (Mr. Stern) was not in today either. I told Stephanie I wanted my money back and I was taking my business else where...of course she is not authorized to do refunds. I told her I was contacting my credit card compnay and opening a dispute. While I was on the phone with Chase, Stephanie called and left me a message stating they could have someone in town cut the lenses and have them to me by end of business today. I called her back and agreed that I would drop the dispute once I had the glasses in hand at the end of business today. She called back again and said it would be Wednesday morning...OF COURSE! Well, I am showing up at 9:00 am tomorrow and the glasses better be ready. I will never ever, ever, ever recommend or use this place again. I have no confidence that the glasses will be ready tomorrow at 9:00 am and therefore will most likely need to go through with the dispute. Either way this place is terrible and I do not know how they are still in business!

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JO

Joe Collins

My strong advice to anyone is to stay far away from this place. The office is a complete mess with golf clubs and guitars tucked in corners throughout the establishment. Dr. Stern appeared as if he had just rolled out of bed and threw on a lab coat to start his day. He was very keen on lecturing me about contact wear and usage. He flew through the exam put contacts in my eye very quickly, confirmed the fit and prescription. Then pitched his new oil based eye lubricant that you spray on your eye lashes. Which has the side effect of numbing my eye lids. I was then quickly ushered to the lobby to look at glasses. I asked his staff what a years supply of contacts alone would cost. Michael the man helping me, flipped back and forth through his paper work for 5 mins before he advised me that someone else had that information. I was then passed to someone else on Dr. Sterns staff who had a difficult time giving me a straight answer until I asked no less then 4 times what 1 years worth of the new contacts would cost as well as what the lenses are, the prescription etc. she it was then that she wanted to discuss glasses with me. Again, extremely frustrating. This frustration was exacerbated by the argumentative stance dr. Sterns office staff as well as there inability to research my insurance policy regarding what is and what is not covered.

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DA

David Cole

I went to this optometrist because I had a sty on my eye. I told him I was a self pay patient with no insurance. He asked me if I wanted him to pop (express) the sty and I said of course because it was painful and unsightly. Afterwards, he gave this $500.00 bill for basically popping a pimple on my eye. He never said there was going to be an additional several hundred dollars for doing so. He then gave me the wrong medication to help heal it.....I learned that from the pharmacist I went to to fill the prescription. I later went back because it wasnt healing properly (because he gave me the wrong medication) and he would not even come out of his office for two seconds to look at my eye in order to give me a more suitable prescription. I asked his receptionist why and she told me his response was that I had to schedule a follow up appointment and pay another several hundred dollar fee. He said "I dont work for free". Really? Not even for two seconds to help someone who you already ripped off by overcharging and giving wrong medication to. Do yourselves a favor and dont waste your time with this guy.....horrible doctor! This guy is a joke! He obviously does not care about his patients at all and is only about the money.

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DJ

DJ Carlin

Not happy with my experience. Dr Stern appears competent, but his business practices and his office manager leave a lot to be desired. He apparently doesnt allow his staff to reimburse for over charges. After 3 trips to have my credit card reimbursed for glasses I did not receive, his comment was, "Why are you not buying your glasses through us?" It felt like I was being punished for purchasing glasses elsewhere! I had to file a dispute with my credit card company. I felt he could have handled the entire situation quickly and easily by simply refunding me the money he owed me. My wifes contact lenses are still not available after several weeks. Like the other comments, we were given excuses and redirected blame. Beware! He also charges a much higher than normal fee for contact lense fitting ($200). Definitely go elsewhere.

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A

A Private User

Nice people but very unorganized. My glasses took about a week only to come in but were chipped on one lens. My contacts took a week and a half and they never got my trial test fit pair. Was told to take my four boxes of contacts home but not to open them until my trial pair came in. Trial pair came in another week later. Not sure I will be going back. Just went in today to get my lens replaced. They said 30 mins. They called me 20 mins later to tell me they cracked my lens. Should have my glasses by end of next week. I will update this when all is said and done.

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GO

Private User

I would not recommend this optometrist to anyone. The doctor took 5 mins. to look at my eyes and spent 45 mins. doing paperwork. After all that he changed my prescription and did not bother telling me until I ask. Also his office assistant stated she would have to order me a trial pair of contacts and its been over a week and I am yet to receive them after calling repeatedly. She seemed upset that I did not want to order a year supply of contacts that Ive yet to trial. She also stated I would have to come back for a itemized receipt.

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