Lifetime Eye Care

Reviews 9

CE

Cesar Nogueira

Great example of how not to run a business! And terrible customer service... Based on a recommendation I went to this store and bought 2 pairs of glasses about 3 weeks ago. They said it would take ~7 days to have them ready and they (note the “they”) would give me a call to pick them up. 10 days later I (note the “I") called in to ask what was the status on the glasses and they said the reading glasses were ready, so I went there and picked them up. I inquired about the sun glasses and they said they (note the "they" again) would give me a call when ready. 3 weeks later I (note the “I” again) called and no one picked up, so I left a voicemail, and called again the next day, no one picked up and left another voicemail, and 3 days later after leaving multiple voicemails I decided to drive the 30 mins to the store to understand what was going on. When I go to the store I found it closed for construction/remodeling. There was a receptionist there to whom I asked about my sun glasses and the dialogue went more a less like this: Me: I’m wondering if you have my sunglasses which I bought about 3 weeks ago and I’m still waiting for a call from the store to pick them up. Her: Oh, we have no phones now (while holding a mobile phone in her hand). Me: sigh…. So they had the glasses in the store but were to busy to care and give the customer a call. Unfortunately, to make matters worst the frame was too flimsy and needed to be readjusted and the only person who could fix them for me was “just out for lunch” and would be back in an hour… Awesome! So I drove 30 mins back to work, having lost my lunch hour in this amazing customer interaction! Note that I spoke with at least 5 different people (optometrist which I think is the owner, a sales agent and 3 different receptionists) when I went there to buy my glasses and no one, absolutely no one, mentioned anything about the construction or that the shop would be closed. Same thing when I went to pick my reading glasses, not a single mention to a store remodel! Not a single phone call, not a single email, not a postcard (they had my phone number, email and full address). I will never be returning to this shop again and I will make sure everyone I know wont go there as well!

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E.

E. Rak

Avoid them- I met with Dr.Pratt to discuss options for new contact lenses back in September, the office staff was okay, but didn’t seem like they knew what they were doing. It took three of them to get one of the machines to take a reading, which had me a little worried. Dr.Pratt looked at my eyes and determined I needed a type of lens they didn’t have, and I would have to come back for a fitting. He then turned me over to someone else who quoted me a price, and I was on my way. A few hours later I got a call saying that the quoted price was wrong, and the correct price was $200 more. I wasn’t comfortable with their service so I found another eye doctor. Fast-forward to December and I received a bill from their office for $100 (However, I had already paid in full for the visit in September.) I called the office questioning the bill, and they rudely said they weren’t sure and they would have to talk with the doctor and call me back. Three weeks later after not hearing from them, I gave them a call back and was told the reason for the charge and it still didn’t make sense (new patient exam AND a contact fitting, even though no contacts were fitted.) My experience with their office has been very unpleasant, I would highly recommend looking elsewhere.

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KR

Kristen Giamello

The doctor and staff were very nice and I was in and out in good time. My concerns were listened to and address with good and insightful information. My only feedback to the business would be on a first visit to include the medical exam. When I arrived I was under the impression both an exam and a prescription diagnose would be included in my appointment, especially on my first visit. Though the medical assistant seem to state otherwise and I would have to come back for a medical exam. That would have really sucked because my insurance only covers one visit per year. Im glad they accommodated me and included the medical exam otherwise this review would have been very different. So, if youre a new patient make sure you ask what youll be getting for that first appointment!

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SU

Susan Yount

First plus, I was able to make an appointment within 2 days. Walking in I could already feel a comfortable environment, not the "austere" office feeling where typically you feel like you owe them something for coming in. The staff and Dr. Murray made you feel like friends. The digital equipment and the doctors knowledge seemed top notch, at least from my laymans point of view who only needed a check up ... but I left feeling I really did get a thorough exam. They offered choice of glasses, but did not push any purchases at that time and assured me that the prescription was mine to use whenever and wherever. In and out in 30 minutes.

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BI

Bill Hipple

Quick & efficient visit, office is neat and stylish. All-around service was very good & courteous. Dr. Pratt was pleasant, understanding and responded to questions in a straightforward manner that a layman could understand. Especially liked that he didnt try to sell me on new glasses or lenses though my scrip had changed - it was a small difference and not enough to change. When insurance/discount program allowed more $ than anticipated, received a call very quickly afterwards offering to send a check for the difference (I requested it be saved for a credit on next visit - they had no problem with that).

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LY

Lynn Garrity

Fantastic Experience. I was extremely impressed with Lifetime Eye Care. I think it is the first time I ever had a doctors appointment where I was seen on-time! And, it was convenient doing all my paperwork in advance - online. Dr. Pratt has a very comfortable way about him and is very patient. He answered all my questions and explained everything in terminology I could understand. Trish assisted me in locating the right frames and Lennon made my appointment. Very nice helpful staff. So glad I found this business!

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A

A Private User

No wait. Professional staff. Friendly and obliging eye doctor. State of the art eye examination equipment. I dislike doctors appointments in general, the whole atmosphere of austerity and the expected subservience is a real downer. But here, I had an A+ experience. My appointment was quick, the eye doctor was very down to earth, and no one tried to force me to buy glasses. All I have to say is that it was good enough for me to go out of my way to write this.

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RE

Resah Basa

Fun and satisfied! Doctor Murray is very knowledgeable and helpful. I also would like to commend Sir Armando, the optician, for being so patient with us since we were with our 3 year old son when we came. He helped is alot and explained everything to us clearly about our insurance coverage. I never thought choosing a glasses with be that fun! Well definitely be coming back and recommend this clinic to our friends! Keep it up guys!

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MO

Mona Grommet

Omg!!!! What a fantastic experience for once!! Been wearing corrective lenses since I was 12 and never have I experienced a more well-rounded, friendly eye care office! From the moment I walked in dealing with the front office to the service received from doctors assistant to actually getting my eye exam with Dr. Pratt was phenomenal!!! Im so happy to find this place and will be telling all my friends and family!!

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