Accent Eye Care & Sports Vision Therapy
| Category: | Optometrist |
| Address: | 16020 N 35th Ave #2, Phoenix, AZ 85053, USA |
| Phone: | +1 602-547-3255 |
| Site: | accenteyes.com |
| Rating: | 3.6 |
| Working: | 10AM–6PM 10AM–6:30PM 10AM–6PM 10AM–6PM 8AM–2:30PM Closed Closed |
Location
Photos 1
Reviews 10
AN
Angela Chavez
People please call your insurance company before you do Vision Therapy with this office. My son needed vision therapy fir his right eye. His first two visits were covered completely by my insurance. The last five or so therapy sessions after were not. I have never had a problem with my insurance covering anything but the claims kept getting denied. I cancelled the remaining therapy sessions I had planned until the billing was sorted out with my insurance. Turns out they were being denied because my insurance stated that I needed to do 12 weeks of home base therapy and show little to no improvement before he could step into the office and get therapy from a Profesional. The front office did not state this at any time during our visits. Also Regarding HIPPA......The lady, Karen, has no problem stating your business to the entire waiting room. Very unprofessional. So call your insurance. They wont do their jobs trying to understand what your insurance covers, thats why that ask you to front the money for so many sessions. I would like to add, the therapist my son was awesome! Very patient and very understanding. Never had a problem with the Dr either. She was very nurturing. The front office could definitely use an overhaul. Its sad that this is how a Dr office is managed.
AN
Andrew H
The people at this facility are incredibly kind and helpful. They were also able to get me an appointment within a few days from initially calling and the equipment seems to be all state-of-art. Full eye exam required dilation. The only con was there was a lack of follow through. I was inquired by the initial prep-examiner if it would be okay if the lead intern could start the eye exam and the optometrist would come in towards the end of the eye exam. I was okay with that, but I didnt see an optometrist. Also with the glasses I was told emphatically it would take less than 2 weeks. It took 3 weeks, which isnt a big deal, but I had to call 2-3 times since no one was following through on calling me back. Example- "The glasses shouldve arrived today, but they will be in tomorrow and I will call you tomorrow when their ready to be picked up. (Tuesday)" I didnt receive a phone call so I called 3 days later (Friday) and they said they got in today and theyre ready to be picked up. Again, not a big deal, but someone out there might be interested into the details of this type of information. Again all very nice people.
DA
DARLENE GREEN
I am so very fortunate to have found Dr Gongs office. I was experiencing a vast array of symptoms following a brain injury sustained in a car accident. I was so overwhelmed with the depth and breadth of my injury and from the moment I called to set up an appointment I was reassured, I had found the right place. Their "leading-edge technology" identified my deficiencies and allowed the therapies to be specific for my needs. Extraordinary information is revealed in their assessment process. Alaina conducted my therapies and was masterful, empathic, compassionate and specific. We have been able to track my progress and continually adjust to meet my needs. I cannot say enough. I am so appreciative of Dr Gong and her amazing staff. Truly a God send.
JO
Jonathan Scoggins
Dr. Gong and her staff take very good care of our family. They are friendly, professional, and communicate well. Especially when it comes to eye care for our young children, I appreciate Dr. Gongs expertise as a doctor, patience, and how she puts kids at ease. We moved further away but still make the longer trip to this office because of the high quality of care we receive. Also, there are lots of frames to choose from at reasonable prices, and Tiffany, the optician is very helpful in picking frames that are flattering. Sometimes it is difficult to choose frames when you cant see them well without your glasses, but she helps guide you to a pair that will be fashionable and fit well. I highly recommend this office.
JU
Judy Ochoa
Where do I begin with the excellent care and service from Dr. GONG, her Interns that she mentors (Brett) and the crew , her whole staff are Exceptional . I have been going to her for over a year and this year my eye condition went south and we are not talking Mexico by the beach, anyway she and her staff have been caring and restoring my eyes to were they were they use to be. HANDS down this is the best medical facility to provide the best care to the Windows to our souls, which would be our eyes for those of you who dont get that phrase. Considering all that I have gone through there no other Doctor that I would entrust my eyes to. She and her whole staff are Bona fide simply the best..
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Scott Johnson
I dont know if Dr. Gong is not aware of how the records and billing part of the office is run, but its a mess. They screwed up my bill and I spend hours trying to get everything straightened out, to no avail. When we went through the details together, I pointed out that, based on their own records, the bill didnt make sense. They said that they would research the problem and call me back, but would forget to do so. They also said that they would talk to Dr Gong about the problem and call me back, but that never happened, either. Horrible, horrible service.
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Robert Newsome
Went here about a year ago. I had an appointment but still had to wait 30 minutes to be seen by an intern who was rushing the exam. When I received my glasses the prescription didnt seem right. I was told I would get used to it. Well sure I got used to it but that doesnt make it right. Just got an exam else where and they had my left eye over powered and my right eye under powered. Not to mention the prices here are outrageous. After insurance covered about 70% of the cost I still paid over 300 out of pocket. I would not recommend going here.
DA
Dana D
My son and I have been patients of this clinic for 2 years. NOTHING has ever gone smoothly either year. They are seriously overpriced and painful to work with. They will not own their mistakes (sons 1st year perscription was incorrect). All of our appointments were completed by "soon to graduate" INTERNS with Dr. Gong popping in for 2 minutes to review and approve their work - gotta hope you are getting the best in class - but how do you know? I will NEVER return to this office and highly recommend others look elsewhere for their eyecare needs.
MI
Miriam Hoffmaster
I was pleased with the service and attention received at Accent. This is my second time returning and I will continue to use them. I was seen by an intern (sorry I do not recall his name) but he conducted a thorough examination along with the tech who managed a few of the tests, too. It seems they keep up with modern technology as I was given a few tests with some of the newer equipment. Dr. Gong came in at the end to ask if I had any questions and I had none. I would recommend Accent Eye Care.
MO
monica scott
For anyone who has vision problems, this is the place for you! My son wore glasses but needed to strengthen his eyes. Dr. Gong prescribed vision therapy and now he has 20/20 vision. Ive worn glasses and/or contacts for the past 53 years, lived in three countries and there is know one I trust more than Dr. Gong. After several rounds of RK and an injury to my eye Dr. Gong was able to restore my vision.