Nava Andrew Dr MD

Category:	Family Practice Physician
Address:	4530 N 32nd St, Phoenix, AZ 85018, USA
Phone:	+1 602-279-6282
Rating:	3.4
Working:	7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–2PM Closed Closed

Location

Photos 2

Reviews 13

Ayensa Millan

TERRIBLE AND UNPROFESSIONAL I had a terrible experience at this office. I went to this office because it was recommended to me. However it took me three visits to get a full physical including a pap smear. When I call to schedule my second visit I asked if they took my new insurance, I was told that they did. I cleared my schedule to go to my appointment. When I get there and Im about to pay my copay I am told that I have to pay out of my own pocket because the office has issues with my insurance. However, when I called to make the appointment I was never informed of that issue. I am a busy person, like many of you, and I have to take the time to go do this, so I decided to pay out of my own pocket. Before I saw the doctor I asked the staff if there would be any issues at the time. The doctor came in to tell me that she didnt recommend that I move forward with the Pap smear and to come back at a later date. What I was not informed at that point was that I had to pay again. I went ahead and scheduled another appointment and talked to the office manager. She told me that I would have to pay $45 for an office visit when I returned. I didnt have to pay for the pap again. I asked why if nothing was done during this visit, why would I have to pay again? The basic answer was, it is what it is. Because I needed to get this done and i had already invested two visits, I scheduled a third appointment. Today, when I showed up to my appointment, I was told that I had to pay $90, the full price. This is not what I was told, now the office visit was $90, same cost as the full physical said the office manager. What? Does that make any sense to you? Well that is not what she told me the visit. I was upset at this point because now I have to pay out of my own pocket again and I should have been informed that I would have to do that BEFORE coming to the second visit and when I called to verify if the office accepted my new insurance, I should have been told that i would have to pay out of my pocket until the office issues with the insurance were resolved. If i would have known, i could have looked for an alternative doctor. Instead of apologizing for the misunderstanding, the office manager became rude and confrontational. She told me I could leave and not be seen if I didnt want to. Like you, and as an attorney who runs her own practice, my time and my health are precious. I took The the time to be there and I needed the service to get done. The staff needs to be trained and informed properly so they can give accurate information to the patients. The office manager is unprofessional and rude. Needless to say I am very dissatisfied with the customer service and lack of professionalism in this office and I will not be going back .

Amanda Sapp

Ive been a patient for years. Love his NP Angie, she is awesome. However the office has started going towards the deep end. Your waiting and just waiting while the staff talks and laughs about whatever isnt related to work. Like they just want to bill your insurance for as much time as possible. Plus having them fax anything will take a business day or more. Things arent done in a timely manner. Its a beautiful office though. Dr Nava also isnt a personable type of DR. Everything is done and said pretty much within one sentence and then he is finished. Unfortunately the way things are going there I just may need to find another PCP, well see.

michael Martinez

Very disappointing experience!! Always in a very big hurry except to get you in !! Wants to spend 3 mins with you if your lucky!! While you wait an hour to 2 hours just to see him for 3 mins!! Also is a joke wants to bill your insurance company as much as possible !! I asked why its more and they had no answers and said i got additional services!! I verified it and its not true!! Total scam operation!! Very rude thinks `200$ must not be important to his practice!! Dont go get new DOCTOR!!

Ms. Beautiful

I am proud to say that I have been proud patient of Dr. Andrew Nava for the last 16 years. I recommended my sisters (2), my brothers (2) and my sister in law, and now my mother. My doctor is a top Doc and I am proud of it. I also love Dr. Angie both doctors are patient and efficient. God bless the Nava Family Practice.

kyle lovell

Been going here 6 years, its the best office, very professional, everyone takes their time with you, never rushed. All the physicians are amazing. Great receptionists and phenomenal girls doing blood work, in the office. I cant say enough good things! I drive an hour each way to see this office. Angie is the BEST!

Ana Madrid

I was here to re establish my primary doctor so I was referred by a coworker. Dr Nava is an on point doctor who truly does listen and is efficient. I was welcomed by his staff in a well mannered and the office location is central to anywhere in the east Phoenix, Tempe side.

Melanie Ramos

Love love Dr. Angie and the staff. Me and my daughter have been going to her for years and Angie aways gets us back into health in no time. I would recommend her to all my family and friends.

Jessie Simmons

Very sad excuse for medical assistants. Dr Angie is amazing but poorly supported by staff.

Cindy Liu

Front office is reason I changed doctors. Angie was great but not supported.

Marc Miller

Im a new patient. Maybe. Ive waited over an hour so far.

Alex Macias

Honestly love it, great service and love the doctor

Arturo Anaya

Awesome!!!!

valerie martinez

Very rude