Banner Behavioral Health Hospital

Reviews 3

CO

Connie S

I just spent 7 days here bcuz of my debilitating anxiety. I have to say that 5 stars isnt enough for the care and expertise I received!!! My care started at Triage. TRIAGE, within 15 mins of arriving, I was being evaluated by a nurse and crisis counselor. They were very thorough and sensitive to my complaints. They were also very surprised that my psychiatrist told me, "there is nothing more I can do for you," because they said there are definitely more treatment options to exhaust to treat me. They asked if I wanted to be admitted, and I said, "Yes, anything I can do to help myself." They also informed me that a bed wasnt available until tomorrow, and explained that I would be assigned a recliner in a large room with other patients. I agreed because I was desperate for help. Approx 10 mins later, I was in the back, getting prepared to enter the Observation Unit. OBSERVATION UNIT. I spoke with a Psychiatrist, BHT (Behavioral Health Tech), an RN, and a Case Worker that explained every aspect of my care and admittance into the unit. I was allowed to shower, eat, walk around, use the restroom, watch TV, use the telephone whenever I wanted, receive medication that began my treatment. It was difficult to relax due to my anxiety diagnosis, but I was offered medications, ordered by the Psychiatrist, but they didnt work well. Approximately, 22 hours later, I was moved into the one of the 2 adult inpatient units (there is 1 child 13-17 age inpatient units too). INPATIENT UNIT. All the inpatient units offer patients a 2-bed room to share. The days are very structured and begin with vitals at 7am. Then there is breakfast, medications, an appointment with the Psychiatrist, morning "communication meeting" with a BHT. Then a "group meeting. Following that is some "recreational time," then lunch (good food options). After lunch, there is more "rec time," followed by the afternoon "group" meeting. Then there is more "rec time" followed by dinner. After that is more "rec time" followed by the evening "communication meeting." Then there is "rec time" until bedtime. Its a very structured program that aims to resolve all your psychiatric needs while there. Some of the "rec time" included swimming, playing shuffle board, giant Jenga, and pool. Many other options were available on days other than the ones I listed above. Seeing the same Psychiatrist and Case Worker every day, really helps to solidify your treatment plan. Everyone was working hard to make sure I had positive results from my medication AND the communication and group meetings were helpful. I am super happy with the care I received all the way through discharge. DISCHARGE. Prior to discharge, the case worker, Psychiatrist, and RN were all on the same page. Any questions I had were easily answered by all of them. The Case Worker made sure I had a Psychiatrist to follow up with (and I already did have one). She made sure she had all the info on the followup treatment I agreed to attend. She even made follow-up appts with my doctor, and Psychiatrist. To say I was impressed was an understatement. All of my belongings were returned to me, including the medication that I was using during my hospital stay because it was not available at their in hospital pharmacy. When I left, I drove myself home because I drove myself to the hospital for help, I felt relieved....I received EXCELLENT CARE that led to medication changes and wonderful follow-up appointments that will help me overcome any obstacle my severe anxiety throws at me!!! Thank you BANNER for hiring such professional, competent, patient, understanding, and compassionate staff to help me during my stay. There arent enough kind, but honest, words I can say to describe my treatment. ****ALSO, the adult units also care for detox and withdrawal patients, and patients that just want drugs to make them sleep all day or barbiturates to help keep their "high." If any of those patients choose to write a review, it may not be accurate. The staff are very careful!!!!

JO

Jordano Ricardo

Hello my name Jordano Ricardo and my girlfriend was a patient there. She has been a patient of Dr, Jason Data. Around March of this year she found out that her disk herniated again so she was told that the best option on the table was a disk replacement because she is 23 years old therefor her mobility would not be compromised as well the remaining disk would not be affected so the Dr, Jason Data went ahead and requested the surgery to be done her insurance denied. Since March my girlfriend has had to resign from her vet tech position one that brings her joy as she has so much passion for caring. This caused her to go into a depression which resulted in her getting sundial thoughts so she reach out for help. Terros Health then took to Banner University Medicine Hart Institute. There she advised the emergency doctor of her back issue and history and struggle with trying to get this approved. From there she was taken to your hospital where she was given the antipsychotics Cymbalta she was not advised of the serious withdraw affect the medication would have o her. She also advised me that a nurse name Santos also would talk about the patient and make fun of them. Again she was in there for depression but had a long history of back issue to frank. She has had to back surgery, Well then the nurse name Santos told her and I quote “We do not have time to be pushing you around”. In all honesty it’s the man job to push her around well the that is just a small reason why I’m writing this letter other the awful and lack of care that was provided it is the incompetence of one your staff member that went and changed her insurance from Care 1st to Mercy Care without her authorization. Well then the remember it was March and she was fighting to get this surgery to get approved. Well they did approve the surgery but now we can not go through with it cause her insurance was changed at your location so now this poor girl will have go through pain for the lack of protocol and incompetent staff member. So to who ever is in charge we need you to make this right and find a way to get this issue fix and figure out how to get her insurance back. Because in order to get it back we would need to jump through hoops all because of one person in hospital again her name please find a way to get this fix so that she can have her surgery by 08/25/2017.

SA

Sam Aro

I have been suffering from post tramatic stress disorder for almost 10 years so after feeling really desperate about how depressed I have been and wanting to get the ball rolling on getting some help for this situation I checked my self in for a 72 hour psych evaluation and to be able to talk to some caring people and they started out by treating me terrible tearing thru my belongings without my express permission before I ever signed a consent form that I absolutely refused to sign because of that fact so that instantly caused me to be hostile then I was taken into a room to talk to one of the most un caring or understanding counselor I have ever met in my life also because I am in pain management for degenerative disc disease and have chronic back pain and take medication for that they put a label on me as an opiate abuser on my discharge paperwork which I do not understand I have been depressed over the suicide of my father since 2/21/04 and have been in pain management since 07 when I hurt my back so I dont see where they get the nerve as to say that this place is very un professional and would not recommend anyone to seek help of any kind unless you want to be treated like crap I am still willing to seek help from another facility because my depression is not getting any better and I feel I need help but from caring and compassionate people not the monsters who are at this location everyone deserves to be treated with respect and in a dignified manner I only gave 1 star because I had to to post this comment