Spectrum Optometry

Reviews 9

A

A Private User

Last Saturday, my wife and I went to SP shopping for new glasses for my wife. While the assistant was checking our health insurance, we were offered free service to repair the loose string for my wife’s old glasses. During the process, the assistant broke the titanium nose pad of the glasses, which now became unwearable. My wife had to leave the shop without glasses, and she could barely see anything 10 feet away. After we called SP several times, on the following Monday, we were informed that the shop owner, Mr. Peter Liu, refused to repair the broken nose pad unless we pay $69. He argued that we had signed an agreement form, which exempts SP from any responsibility for possible breakage during the repair. However, SP failed to inform us any of such policies before we signed their ‘agreement form’. Nor did SP tell us any risk or potential damage in the repair process. In fact, when I re-examined their agreement form when I pick up the broken glasses, I found that the majorities of their polities were printed in fonts of size 8, which are extremely difficult to read under normal conditions. We strongly feel that we were unfairly treated on this matter, and we are not responsible for the $69 repair fee. They said they can provide us with discounts if we buy new glasses from them. But their discount price is almost double the price we found in costco, where my wife gets her new glasses today. In fact, even if they offer the same price, I would not shop there since I was so impressed by their terrible service. With such service and high price, I wonder how they can stay in business. One thing for sure, I will tell all my friends to avoid my bad experience with SP

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WO

woman elusive

I had a great experience. Dr. Tran is very friendly and knowledgeable. Staff at Walnut office are very welcoming. I agree the price is a little higher then Costco or on line. But you get a great service and quality eye glasses. The selection is very good. I believe all private doctors are expensive. Its like going to a high end restaurant. You are expected to pay for good food and good services. I dont mind to pay for quality products and quality service. Staff like Patrick and Danxia are very knowledgeable and friendly. You wont be disappointed.

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KE

Kevin Luh

My experience with the optometrist was great. However, the front desk assistant kept giving me the wrong prescription numbers. I had a tight budget, and I told her that I wanted the cheaper option. However, she gave me an expensive one. I bought the second pair of glasses at my ophthalmologists office, and they charged me less than half of what I paid at Spectrum Optometry.

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JE

jenna abrams

Dr. Tran and all his staff are some of the friendliest Ive expierienced. They treat you like family which to me is something you dont get much these days. I would recommend them to you and your family from here on. Also, if you go in around your Birthday, they really go above and beyond! If I could rate them higher it would be 10 stars!!!! Thank you, Jenna

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AN

An Su

Horrible office management, the staff there are trained to get money out of customers pocket by all means. The doctors might appear to be nice, but be careful with what their recommendation. Making high profits are their no. 1 priority, definitely not whats best for patients.

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CA

Caesar Guo

The frame I buy it use $240 and I find it in eBay only$40. And the lens is about $400. I dont believe this shop anymore. Hope you guys can be careful.

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SH

Sharon Bi

Overall experience was influenced by how much the front office staff tried to make money off you. The doctor was nice and friendly.

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JI

jie wang

nice store ，good experience

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KE

Kelly Virtucio

Wonderful service!

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