Temple City Animal Hospital

Reviews 8

A

A Private User

Dr. Carlson is great. He is an old time vet who can be relied upon to provide competent and caring services for your pet. Unfortunately, he is no longer the owner, and he only works part time. Like too many veterinary hospitals these days, this one is motivated exclusively by the desire for profit. Customer service by clerical staff and management is indifferent at best, non-existent at worst. Our very sick dog needed an additional antibiotic shot that was not in inventory. Dr. C had staff order the drug for next day delivery. The clerk was supposed to call by noon the following day but did not. My wife called and was told the shipment had arrived but "the box had not been unpacked yet." When no one had called by 4:30, my wife called again. She was told by the clerk that the drug did not arrive. My wife asked to speak with Dr. C. Three minutes later, the clerk called back and said "the equivalent" to the drug we ordered had arrived. In a separate conversation, Dr. C told my wife there is no equivalent to the drug we ordered. The clerk did not seem to care or realize the importance of our dog receiving this additional shot. When confronted, the clerk responded by giving a flippant, "Sorry about that." During a teeth cleaning some months earlier, medical techs overdosed our same dog with anesthesia. Our dog weighs 50 plus pounds and was given the dosage for a dog of 60 to 80 pounds. He recovered but was very groggy for days. We rate Dr. Carlson five stars. We rate the clinic one star.

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GL

Glynis McCants

My husband and I completely trust the Temple City Animal Hospital because they TRULY care about our pets!! We own three cats and a dog, and everyone of them has been to this animal hospital, and it has gone very well each time. Dr Crittington (sp?) is outstanding! Not only does she act like your pet is as important to her as her own pet would be, she will call us when she is off duty just to make sure the pet having health issues is doing better. What a BLESSING! I am still devastated by the lousy treatment one of my cats got from another vet in the area. When the Vet. did the blood work, he made it sound like there was absolutely no hope for my cat Boots, and as a result, we had to put Boots to sleep! Now I truly believe had we brought Boots to Dr. Crittington (sp?) , she would still be alive today!! You can bet We will ALWAYS bring our pets to the Temple City Animal Sheltor, and we sure are glad they are here for us.<3

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KA

Katherine Wang

I love the doctors here. They are really patient with my lab Brownie, who is a bit of a handful. The doctors here are respectful of my pet and conscientious of his needs. They understand when I explain to them that Brownie is scared of needles and dont act judgmental when he becomes unruly. I admit the wait, even with an appointment, is long (expect to wait at least half an hour to an hour) but generally the staff is friendly and there is always coffee and water and sometimes homemade chocolate chip cookies in the waiting room. But I put up with the wait because of the way the doctors treat Brownie. The patrons seem nice and their pets well-behaved! I havent taken advantage of the extended hours because I only come on the weekends (I moved to Glendale but still come back here for Brownie) but they are awesome for people who work 9-5. I would highly recommend this animal hospital to my friends.

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DI

Diane Siefke

Hello, I want everyone to know that Temple city Animal Hospital treated my dog Zena with such great care a few days ago. Zena is not used to being driven much in a car or visiting a veterinarian hospital, and on the way there she got car sick. As soon as I arrived the hospital staff was extremely helpful and attentive to not just Zena but to helping me with her mess she left in my car. Zena was warmly welcomed and ushered in a waiting room where Alicia, one of the staffers, acquired all our information while managing to give Zena loving attention. All the Technicians were so friendly and they all kept us content until Dr. Neil Bodie was able to meet with us. We were very impressed with his knowledge and very helpful information. Zena warmed right up to Dr. Neil Bodie due to his obvious enjoyment of wanting to help her. Thank you all so much....Well be back....Hopefully just to visit!!

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JU

Julianna

It was my very first time at an animal hospital and I was blown away of how professional and caring the staff was. Melanie the vet. assistant was welcoming, talked to my pet rabbit "waffles", took his vitals and listened to my concerns. She was warm and caring. I kept thinking, I dont think I was treated that way at my own doctors appointment. Then Dr. Wang came and examined Waffles. She was able to talk me and exam his teeth at the same time! Putting a scope in a rabbits mouth is not easy. I was glad she checked his teeth and ears for me. I read those were things that can be problematic for rabbits. I would highly recommend this animal hospital. They were thorough in their examination and kind to the animals. Oh and also, a dog went number two in the waiting room and the staff came to pick it up with such a big smile.. And said "no problem"! Five stars to this place!

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JA

Janet N

We frequently need medical care for our three senior dogs and one cat. Because Dr. Carlson no longer works full time, we had the burden to find another vet hospital after several years with the Temple City Animal Hospital. In September 2014, before we were able to select the replacement, our cat became ill and stopped eating while Dr. Carlson was on his weeks off work. Out of desperation, we tried with Dr. Nguyen and we were surprised and were delighted with her excellent medical care. She was knowledgeable, professional and effective; similarly to Dr. Carlson. Her holding of our cat during the medical exam was as gentle and pampering as the cat fur. Our cat started to recover as soon as we left the hospital and he began eating a couple hours later, just like Dr. Nguyen had told us. Problem solved, we no longer need to find another vet hospital.

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FR

Frances Bernabe

The office visits & care received by the veterinarians is EXCELLENT so I was very disappointed in my recent boarding experience! I HAD to board both my dogs the week of Dec. 21, 2014 ! I was told my dogs would be allowed to have a personal item (bed/blanket) to sleep with, my older dog 7 years old would be allowed to have her urine pads in the run etc etc. My older dog Cocos paws smelled of urine upon pick-up. We arrived prior to the scheduled pick up time to find Coco extremely disheveled, smelling of urine & eager to FLEE the scene & urinate outside the office. Her urine was very yellow & much more than usual. She had several accidents (urine) in the house throughout that day. My other dog is a rescue & she appeared not to have had a bad experience. I DO NOT recommend the boarding service!!!

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AM

Amy Tsuneishi

I dont live in the area anymore and am are quite a distance away. Normally I take my pets to a VCA location by my house for general things like shots, but when its more serious I rather make the long drive to get him checked here. The staff is courteous and always helpful. The vet is very understanding and helps us to better understand the situation and what our options are. Also the prices are reasonable and affordable. I also like that the isnt a long wait unlike at VCA locations, where even with an appointment, I have to wait to check in, weigh in then wait again until we are called. Its not like that here, and I like that they are accommodating in their hours too. I would highly recommend this location.

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