Care Veterinary Clinic

Reviews 5

K-

K-anne Jacoba

This review is for their service/help for animals going outside of the country. Whether they provide stellar care on a regular basis is irrelevant to the service I received from them. They have very poor patient-doctor relationships. First off the requirements for a pet to travel in a plane is a health certificate and vaccines. Then the health certificate is noted by the nearest USDA-APHIS VS. There is no question there. We even came to their clinic having done all the research knowing that the only requirement we needed was a rabies vaccine and a health certificate. We called all the government offices and they assured us of this. Then, off the bat, this clinic wants us to do is call a "pet relocation service" (i.e. pay me thousands of dollars to have your pet relocated). I believe they recommended Air Animal or a different option that quoted us $2000 and up. We obviously do not want this option because , while they would do all the paperwork, they would still ship the pet in a cargo space by herself for 16 hours. If we do everything correctly we would be able to travel with our pet in cabin and it only would have cost us $150 max for the airfare and $200 max for all the paper work and vaccines. We refused and said we just need the rabies vaccine updated and the health certificate. Second, they wanted to up sell the vaccines. See, were traveling to where vaccines would be cheaper. We refused them several times but because they were talking as if they wouldnt do the health certificate without those vaccines we decided to just pay for it. So we ended up spending a ton of money on vaccines we ended up not needing for the purpose of this travel. Third, we asked several times, directly "do you have the International Health Certificate USDA-APHIS 7001 form?". They answered yes several times and we did not think to research what the form looked like. That was a mistake on our part because it turns out that they did not have the "International Health Certificate USDA-APHIS 7001 form" but had an old form that the USDA-APHIS has phased out. The form had been changed for over 4 years and this Veterinary clinic did not have this updated. Fourth, the good doctor forgot to put her signature on the Rabies health certificate. Something that is a standard procedure for all pet travel, international or not, with the old and new forms Fifth, This would all not be an issue if there was a USDA-APHIS VS that would certify these forms in Visalia. This can only be done in Los Angeles/ San Francisco. So unknowingly with the wrong form, and missing signatures we head out 4 hours to go and be rejected for travel because of this doctors mistake. We had to go back to Visalia from los angeles (another 4 hours) to have them correct their mistake and have her sign a page then go back to Los Angeles to finally have it certified (another 4 hours = total 12 hours wasted). When we called for assistance from them they could not either wait for us to arrive. When we "set up" a time to meet earlier than their hours this problem was not even endorsed to anyone. We ended up waiting a long time early in the morning knocking on their door and being looked down on their secretary since their sign clearly said they were still closed. The worst is throughout the phone calls and the conversation in the clinic about their mistakes that cost us several working days, gas and money, they blamed us and told us that we should have just done the overpriced "Pet Relocation Services".

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TI

Tiffini Knight

I have been taking my cat to Care Veterinary Clinic for the past five years. Every time I go in for my cats yearly check ups I am greeted by happy, smiling employees that are truly there for their clients (human and animal alike). The vet always treats my cat with the utmost care and is beyond kind and sympathetic when my cat feels a little intimidated by odd surrounding. Every question Ive ever thought to ask the vet has been answered thoroughly and thoughtfully. The vet has given me great tips as to how to better take care of my pet. Ive never had a problem with any of the staff. The waiting room is big enough that finicky pets can wait in a blocked off, quieter section if needed. Ive been in other veterinary clinics where the waiting room was small, compact and it felt like it was hard to breathe inside. This is definitely not the case at Care Veterinary Clinic. Another great feature that this clinic has added is the ability to schedule appointments online. This has really helped with time management in my personal life, and it is really easy to do. Overall, I would definitely recommend Care Veterinary Clinic to anyone who wants to take their pet to one of the best vet clinics around.

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CA

Carroll Towner

For the best, most compassionate care in the world this is the place to take your pet. Dr Proctor and his staff are incredible with animals and are currently caring for my two elderly dogs which they have cared for since puppy-hood. I would never take them anywhere else because they are genuinely interested in your pets welfare. No matter what the situation they describe in detail what the problem is, ways to address it and accept your input as how to proceed. Can you ask for anything more? I dont think so. Im one very satisfied client of Care Veterinary Clinic Everything possible was done for my two babies; however, they are no longer with me. I cant be without a fur friend but I couldnt bear the thought of looking at a dog that looked like one I had lost so instead of pit bulls I now have a chihuahua! I was a mom to pit bulls for over 20 years and had no idea what is needed with a chihuahua. Our first visit was a learning situation for both of us! It is turning out great and is one more reason that Care Veterinary and the wonderful doctors and staff are so much admired and loved by me and my dogs. Care Veterinary Clinic is the only place to take your dog if you love that dog.

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ST

Stephanie Walker

They receptionist is very nice, the female doctor I talked to was sort of nice but she had a not so nice undertone. My husband is active in the military and we needed to send our dog back out to Hawaii. We have already made arrangements and talked to multiple people at the Honolulu Quarantine office about re-entry and with the airline we are sending him on. He is up to date on all vaccines, including rabies, and had his blood work already done that does not expire for 4 more month and all we needed was a health certificate. They would not look him over and all they told me was they WILL NOT issue anything unless we use a specific company to transport our dog, which when I called was over $1,500.00 and they even said that I had all the necessary documents and he was clear besides a health certificate. With my husband in the military we are on a fixed income and do not just have that kind of money to throw away when it only costs a fraction of the price to do it ourselves. They should not be allowed to do this to people.

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PA

Pamela Toups

I was in Visalia for 6 weeks when my lovely Sailor, a 15 year old Beagle, became quite ill. Care Veterinary Clinic was recommended to me by co-workers at the hospital. Ultimately, Sailor did not make it, but the compassion for my sadness and the respect for my relationship with my beloved Sailor that was shown me on that April 8th morning was what I needed in a town where no one knew the two of us but the staff in that clinic. In the three and a half short weeks Sailor was treated there, the staff was professional and friendly. I felt better just knowing that they were doing their best for my girl. I highly suggest that you look no further than this clinic for your pets needs.

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