VSEC - Veterinary Specialty and Emergency Center of Thousand Oaks

Reviews 9

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Emily Patton

I have brought my dog into VSEC twice for emergency situations. Both times my dog and I were treated kindly and respectfully. They handled my dogs needs very professionally and sent me home with clear instructions that led to a successful healing process. One of the times I went in was a Sunday, when all regular vets are closed. It was very busy; the waiting room was packed. They informed me as soon as I came in that there would be a long wait. I saw a lot of people and pets come through that day with emergencies of varying degrees of urgency. The staff were all courteous and efficient despite the fact that they were overloaded and when I left around 5pm had still not eaten their lunches. I know some reviewers have complained about wait times, but it seems like that would be a natural issue at any emergency care center. Im not about to complain that they prioritized patients that checked in after me because their needs were more severe. Understand that the staff are constantly weighing the urgency of the different cases. Overall I have been very impressed by the dedication and care of the VSEC staff.

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Paul H

Dr. Nick Russel and staff were very friendly and very knowledgeable. They treated my dog like he was family. I was impressed at the amount of personal undistracted time Dr. Russel spent with me. Because of their reputation I drove over an hour each way and it was well worth it. Finally, I was very impressed by their state of the art facility and equipment. Five stars all the way!

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Linda Kesselman

If there is only one doctor and there is a serious emergency, tell the people who are walking through the door with their sick animal that its going to take awhile before being seen. I just waited over an hour and a half with my cat. If you are there, youre animal is sick! Do they care? I found it to be terribly sad and inconsiderate.

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evan mettlen

I came here when my dog was whimpering and acting strange. They diagnosed him with marijuana toxification, which I assured them couldnt be the case. He received fluids and a we got a blood test. When we left my dog could no longer walk. Our primary vet diagnosed it as a neck injury with severe paralysis.

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Terry Leone

Our dog Lexie has a pacemaker and has lived an extra 4 years so far all because of Dr Russell. Such a smart, kind and compassionate man. Thank you for giving Lexie the life she deserves. He took her into surgery the same day and saved her life. We can never forget Dr Russell

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Volker B

I dont understand the bad reviews listed here. Ive been there several times, always been very happy with what delivered. The people are very friendly and helpful. Especially Dr. Nakamura, who took a lot of time to explain everything to us.

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linda hamilton

The emergency care and surgery for my older dog were handled in a most professional and caring manner, with a successful outcome. Communication and access at every step of the way were beyond my expectations and much appreciated.

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Alan Smith

Stopped by to buy some food for my sick cat. Sat in the empty lobby for 30 minutes waiting for the vet tech to help me. As I walked out empty handed she said she could help me now!!!! I will never use this center!!

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Jennifer A

Dr. Russel and Dr. Nakamura are very kind and do their best to help with my dogs heart condition. Some of the front office staff are helpful and lovely. But one or two of the vet techs are cold and condescending.

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