Target Optical

Reviews 4

ST

Stephanie Erickson

My latest experience with the Target Optical retail store compels me to write this review. I want to start by saying the eye doctor here is awesome, and I am extremely happy with him each time my husband and I go in for our appointments. We started going here while living in Denver, and now we live 7 hours away in Durango but will continue to make the trip once a year for our eye appointments just to see Dr. Tim. However, the incompetence Ive encountered with the Target Optical retail management and associates is absolutely appalling and unacceptable. I bought frames and lenses in 2013 from this store and this year my prescription changed. I LOVED my frames so I just wanted the lenses replaced. Since we live in Durango, I opted to leave my glasses and have them shipped to me after the new lenses were put in. I was told this was completely routine and the store does things like this often. I was shocked to receive the glasses in a shoe box sized box with absolutely no protection and not even a case. Yes, the associate at this store chose to ship my glasses this way with such a lack of common sense I still find this whole scenario unbelievable. My frames were scratched and bent and the lenses were literally popping out of the frames and had chips. Upon contacting the store manager, Patrick, his first reaction was to put the blame on UPS. This is in no way a UPS issue, its a pure stupidity issue on the associates part. After a long discussion, Patrick agreed to send me new frames and lenses free of charge. He sent me a pair that were slightly similar to what I had, but unfortunately they do not fit properly and one of the lenses isnt even installed properly. Quality control is definitely lacking here. After getting the regional manager involved, she agreed to refund me the cost of the lenses I purchased as well as the "value" of my frames. I do appreciate the fact she had a great deal of empathy when speaking with me, but I now have to try to find affordable glasses here in Durango once I wait 10-14 days for a refund check. I anticipate having to spend at least $100 out of pocket to get something even close to what I had after accounting for my refund check. I highly recommend going elsewhere to purchase glasses. My appointment was October 9th and it is now almost a month later. Not only do I no longer have glasses to wear, which I definitely need, but I have to start the whole process over again. Frustrated doesnt even begin to describe my feelings.

---

BU

bullybuc

The worst! I usually go to a known wholesale place to get my examinations, glasses and contacts. My company went cheap and Target optical became one of my few choices. So I went in to get an examination and a and informed them that I would like to get my contact lense and glass prescriptions written out on paper so that I could use it to get better choice of glasses at a cheaper price with the Wholesale place I usually go. All they wanted to do is sell sell sell. After telling them I was comfortable going with my wholesale place, they gave me my prescriptions for glasses and contacts...or so I thought....5 minutes after walking out the door Target optical called and said my insurance plane allowed me to receive a 6month supply of contacts and ask I wanted them to place an Order..I gave them a chance..BIG MISTAKE! The contact lenses they ordered for both eyes were ripping easy. Ive been using contacts for 25 years. Never have I Had contacts rip so easy. So of course I have to go get a new supply of contacts 4 months later. So I take the prescription note that Target had given me to my Usual Wholesale Optical place that I usually go to. Of course, the prescription that Target gave me didnt have the prescription for contacts on it. So I called over to Target to get them to fax my prescription for contacts over. A Meghan answered the phone and said they would do it in a few minutes. Nope. 10 minutes later and no fax. I called again and Meghan said they would be sent over in 10 miniutes. 20 minutes later and still no fax. I called again and Meghan said she just faxed the prescription. Of course she faxed it over only the prescription for eye glasses SMH I should have looked at reviews. There is a reason they have low scores. They care more about making a sale on a flawed product than customer service

---

OR

Oren Skurnik

The optician was very good, and they have nice frames, but the customer service of the optical itself is terrible. I ordered 2 pairs of glasses, Clear Oakleys and RayBan sunglasses. I spent nearly $500 out of pocket above what my insurance covered. She said 5 to 7 days for the clear and 10 days for the sunglasses. She told me shed call when they both came in and I asked that she call me as soon as any come in and Ill come back twice, and she said no problem. 5 days passed, 7 days passed, 10 days passed, nothing. On the 11th day I called, 22 times throughout the day. They NEVER answer the phone. I left a message, they didnt return it. So I stopped in on my way home and a different lady said nothing came in yet, saying "Maybe tomorrow." The 12th day, still no call all day, so towards the end of the day I started calling, and calling, and calling. 15 times, nobody answers the phone. So after work I drive there and on my way I keep calling, over 10 times. As soon as the voicemail picked up I hung up and called back, until around the 12th time the girl finally answered the phone. I asked if my glasses were in and she said my sunglasses "Had been in" and the clear just came in. That means when I came in the day before the sunglasses were there and the other lady said they werent. My insurance recommends Target optical, but I do not recommend this one. After talking to several coworkers that also live in the area, they all say they prefer to go to a different Target optical than this one. Next time I think Ill go to the one at Northfield. its the one my coworker prefers, and now I know why.

---

DA

Dan Booth

This was the first time i had to get glasses and i should have looked around a little bit more but i didnt and Target seen me coming a mile away. The Dr. was very nice and i have no complaints about him but if you ever go there take whatever the price they put on the glasses and double it depending on what your insurance will pay. They ordered my glasses and told me that they should be there by the 18th. i called on the 18th and they said no it will be hear on Wed the 20th. Today (21st) i called up there and got a jerk that said i dont see them but i have a lot of glasses and yours may be in there so let me go and i will call you later. i explained that i was at work and he could not all but he said well i have stuff to do so...... I dont remember his name but he had a Spanish accent. I understand that deliverys have issues sometimes but dont tell me it will be here on .....day if you dont know.

---

---