Category: | Medical Laboratory |
Address: | 6140 Tutt Blvd Suite #130, Colorado Springs, CO 80923, USA |
Phone: | +1 719-637-7997 |
Site: | secure.questdiagnostics.com |
Rating: | 2.8 |
Working: | 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7–11AM Closed |
CA
Camille H.
Definitely do yourself a favor and schedule an appointment, especially if you come in on a Saturday! The wait time has been ridiculous for walk ins (over an hour) all of the times Ive come here. I was informed that fewer staff are scheduled to work on Saturdays, which is the reason why they get so backed up. And they dont have anyone at the front desk to answer questions or help if you need anything (check in is self done via a computer), so youre just stuck waiting until your name is called. I saw one patient start tapping on the glass that leads to the back when an employee came into view, and the employee blatantly ignored the patient. They really need to hire more staff to help address these issues. Ive seen many a patient get up and leave in a huff, and for good reason!
KE
Ken Galloway
Not a good experience. Sent my father-in-law here for blood work needed by his doctor. No human contact or anyone to talk to - only computers to greet you and sign in. My father-in-law has hearing loss and wears hearing aids. Didnt hear is name called....so he sat forever. When he had a living person to talk to, they were rude, said his name was called and were annoyed by his loss of hearing. No consideration or thought to how they can better service their customers - his problem. When he explained he was hearing impaired and didnt hear them, they didnt care one bit. So sad...our elders should be treated better!!! Hes surly not the first or last customer to come in with hearing aids.
DI
Diana Anderson
I have been here twice now. I have always been greeted politely and made to feel welcomed. The girls are always very attentive and nice to me. They always seem very happy and get along well. I have really grown attached to Candice. Even though she has only drawn my blood the last two times, I feel like I have known her forever. She is so personable, as are all the girls. So sorry to see her go, but happy she will be living near her family again. Great experiences for me. Glad this location is so close to my home.
NA
Natashia Martinez
Horrible experience! I learned the hard way what happens when you try to go in on a Saturday without an appointment. I checked in and was told there was 3 people ahead of me. That was fine. Then I got to wait an hour and 20 minutes. Only 2 people working and the lady who drew my blood hurt me. A week later and I still have a nice bruise. That has never happened to me before. Not planning on using them ever again!
FE
Fernando de la Cuadra
Honestly, if you take the couple of minutes to make an appointment, you seem to get right in. The people have always been friendly, minor issues have always been resolved quickly and weve had only pleasant experiences. They are convenient and efficient. Give em a try!
AN
Angel Maee
They are rude and slow I was suppose to simply drop off my sons poop sample and the guy was slow unprofessional and uncaring I would not recommend coming here if your in a hurry.
NA
Natacia .C
Horrible service! They never answer their office phone, ever! If you have questions on the visit youll never get an answer.
TR
Troy Goeckerman
A professional and welcoming environment. The staff are friendly and knowledgeable. Allowing "walk ins" is a plus!
KU
Kurt Schwemmer
Had to wait in line for an hour to drop off a sample. They lied to me several times that theyd fit me in earlier.
ZU
zuno1966
Fast friendly service. For those complaining about a long wait...MAKE AN APPOINTMENT!
ER
Erin M Blessman
Fast, friendly service!