Peak Pediatrics

Reviews 10

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Addy McGill

I will start by saying that the nurse & Nurse Practitioner (Jessica) that my daughter and I saw were both great - very friendly and knowledgeable. Jessica took the time to ask specific questions regarding my daughters illness and I really felt like she cared about her well-being. She wasnt like other pediatricians that my daughter has seen in the past, that spend a minute looking at her and saying shes fine and probably "just teething" or "its just a cold", since come to find out, she had an ear infection. The only negative part of my experience here was the receptionist. My daughter and I were greeted by a nurse when we got there who asked us to sign in, then told us someone would be with us shortly. A few minutes later, the receptionist (Itzhelt) came in through a back door and sat down at her desk. She didnt once make eye contact with me or even acknowledge us. She then says, "youre a new patient, right?" No "hello" or "hi, how are you?" Not even eye contact when she finally spoke to us. She was staring at her computer, typing as she talked. I let her know that yes, we were new and she says, "You need to fill these forms out first." This girl has no customer service skills whatsoever. Even a simple, "How are you? Are you a new patient here?" would have made a world of a difference. This girl is the first face you see upon entering the office. "The face" of the office. You would think it would be a requirement to have someone friendly working the front desk. I dont know if she was just having a bad day or if she just doesnt like her job, but your patients should not be aware of either. I am a nurse who works in a hospital & I deal with patients all the time - Ive had my sick days or not-so-great days, but I would never want a patient to pick up on that vibe. Its so unprofessional! When I was filling out the paperwork, my 20 month old was chatting away (more like baby talk), waving to the receptionist and again, this lady wouldnt even look at my daughter or wave back, say "hi", nothing! It was a huge turn off. If youre working in a pediatricians office, you should be used to kids talking to you. She could have, at a minimum, faked it and pretended she likes kids for a second & just say "hi" back. I noticed she acted this way with another lady and her little girl (who was maybe 14 months old) - so thats when I realized it wasnt just me. I will be returning to this office only because Jessica & her nurse were awesome! I also liked that they offer a 20% discount when paying the bill in-full since I am self-pay (we are in the middle of getting new insurance through my new hospital, as we just moved here from the east coast). So that was a bonus! But the girl at the front desk either needs more training on customer-service and how to deal with people...or simply needs to be replaced. Overall, I do like it here a lot! The receptionist is the only reason I didnt give 5 stars.

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Amanda Toomey

We used to love coming to see Dr Brian until my son had lost a pound and he ordered all sorts of testing and quite frankly put a scare into my husband and I. We were physically holding our son down to get blood (without success) and now hes terrified to go to the doc and hes only 1! To top it all off, they then billed me for the bloodwork which was never obtained and 4 vaccinations that we never got. We tried seeing another doc within that practice who didnt seem as concerned about the weight but suggested a finger prick to get blood. We got the blood, only to find out that they never actually ran the test! When I called to get more answers, no one will return my call...ive also had to follow up on every test performed instead of them calling with results. This used to be a good practice but has definitely gone downhill recently!

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Heather Schrock

So UNBELIEVABLY unprofessional!! I cannot tell you how many times I have left voicemails on their “Nurse Line” and never receive a call back. The front desk staff is complete incompetent. Anytime I ask to speak with someone, I’m forwarded to a voicemail which is completely pointless because they can’t seem to return a phone call. The doctor’s, themselves, are great but I’m not sure where they got the rest of their office staff…. totally useless! Do yourself a favor and find another pediatric office.

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Stephanie Garcia

I LOVE the practitioners at the Thornton practice, but Im afraid I will need to change practices. The receptionist is HORRIBLE and soooo unfriendly. Its as if she has never been around a child or knows what a parent feels like when they go into a doctors office. The nurses are also very short with my children and seemed so unconvinced. I give the doctors 5 stars and if you can deal with the nasty staff I would go there for there great care.

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Hebs 398

My son has gone to Cornerstone in Louisville which I love, but its far so I thought I would see about this place. The receptionist who answered the phone was short and annoyed she had to answer the phone (it seemed). So I decided I will stick with the place we are at. Maybe when this place hires people who actually want to be there, I will try again.

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stacy davisson

Horrible office! I has taken over a week to get a refill for my childs asthma allergy medicine! Receptionist not helpful! Claimed she would call me back if it was okay with the office manager that I make appointments for my children with different providers

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Constance Karcher

We LOVE Dr. Brian! The staff is always friendly and the Dr. takes time to explain and answer questions and its still always a super quick visit.

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Amanda Pauls

I absolutely love Peak! They are so attentive and nice. They make my kids feel so comfortable and really understand what they need.

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Doug Nettles

We take our new son here. Doctors are friendly and very helpful. Staff is always great. We picked a good place!

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Sabrina Miller

Knowledgeable, friendly staff I trust for my daughters medical care

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