Pediatric Associates

Reviews 5

BE

Beth Bev

We were asked to find another doctor. Each time we went in concerned with my sons painful grunting. We were told to wait it out and stuff more formula down him to mature. Our doctor told us they were specialists with preemies. Like we had been referred to them. No, I found them & can find somone else. I began doing my own research. My findings in caring for my preemie was much better than I was told. Our doctor told us if we were unhappy we could find somewhere else to take him. She stood up for the facility more than helping the patient or their family, especially in understanding. Their overall organization is poor & communication nonexistent. The nurse gave us the basic ideas when a child is constipated which we told her we had already done. She had nothing else. No advice, suggestions, ideas for care or even let me talk to the dr. It was pretty much, awww thats too bad. When we told the dr about the constipation she kept on talking about that it should be like paste. Yes we get this, but its not. I was called asking if I had switched to another provider. They said I hadnt been in for awhile. I said no its only been 2 weeks like I was told & we have an appt in 2 days. She looked back at the schedule and says of I guess you do. They had also called my mom (sons grandma) about our appointment coming up but that same day. Plus I had not signed a release saying anyone had a say wo me. But at our appts they only want to talk to me, the mother. Well my mom does a lot w me being a single parent. I world ~50 hrs a week. Therefore, right now she knows more. But they were pretty much shutting her out. I had to look at her & give the go ahead for her to say something & be heard. We were told we could come in wo an appt if it was serious. When we did the receiptionist suggested my sons problem was chronic & they dont treat chronic problems. All we said was hes in pain whenever he goes to the bathroom. I guess its chronic considering you do not go to the bathroom 1x/month. She acted put out to get us in. We asked if we should go to the ER. She said no well get you in; like it was a favor. I am not a complainer. I have a degree related to healthcare. Ive never seem this treatment anywhere. Im sure they are intelligent and their stuff but apparently if youre babies not born perfectly healthy; go find another place.

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R

R Hack

We love this place and Dr Dove is great. The receptionists are a little slow and think very slowly. When we first started going there I called to ask what our doctors name was, because I needed it for school forms etc and the supervising receptionist said: "Well you dont have any appointments so I cant see who your doctor is." I then said "well - can you maybe look it up in our registration or put someone on the phone who can tell me their name as I need it for the forms?" Then, like a robot she repeated what she said before. I got a little agitated and said - "so you are the doctors office and you are telling me that you do not know my kids doctors name? I find this hard to compute - how can I find this out then?" She then said I need to stop the "abuse" - I had not even raised my voice. She should have said "I am sorry I am not understanding why you need to know your doctors name" - but even that is just - WEIRD! I mean everyone needs a name to add to the endless forms we fill out for the kids....I calmly explained for the third time that I needed the doctors name for the forms for schools, and only then did she say "well you can choose one, you have seen two here. We dont have a way of designating one" Why she did not say that to start with is beyond me. It was disappointing that she could not understand why I was calling. Note I did not yell, and did not speak in a mean way, I spoke slowly and nicely - but if it is one thing that is sad these days is when receptionists, anyone in an organizational role does not think on their own, have empathy or speaks like a robot and repeats the same sentence over and over again. Its sad. It is also sad that one has to speak in a cutie cutie puppy voice, or else ;)

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JE

Jewely E

I have used this facility for years, and until recently because we had a minor disagreement they dismissed my children as patients. Excuse me if I am a little upset and frustrated that I drive out of town for their services and 40 minutes after my appt (that I made 6 weeks in advance) and I had to reschedule because I need time to also drive back home to go to work. If you are more then 15 min late they make u reschedule and are rude. but if they are late.... they can treat you any way they please, dismiss you as a patient, and still charge you if they wish. In prior comments someone referred to this place as the walmart of healthcare, and they couldnt be more correct! I was dismissed because I apparently offended the doctor (that never seen me in the first place) and because I was talking across the lobby (which the receptionist first addressed me from across the lobby to also discuss the private issue at hand) I never once raised my voice, cussed, and think I was nothing but professional, which I can say they were not. Its nice that years of service apparently dont mean anything and I highly recommend you find a doctors office that will ACTUALLY TALK TO YOU and ACTUALLY CARE about the children and their needs. I was told that an office manager would call me on several occasions and never once did they call me, instead they just sent me a letter, and still didnt wanna discuss the incident like an adult. Good riddance!

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RA

Rachel Motta

Dr Haug and Dr Meng are very professional and care about our children and value our concern as parents. Dr. Haug is incredible with kids extremely gentle and seems to have years of experience. Dr Meng explains what he is doing with your child in detial which I love as a parent I like open line of communication so I am not left wondering. We saw another provider for the first year but she was a little too aggressive for my taste. I talked to her about some conistant health concerns with my children and she basically scolded me and tried to betlittle the health situation all because I didnt take my children into Pediatric Associates for their after hour care so their ear infections were not noted in her records she didnt believe they had as many ear infections as I was informing her of. Which as a parent going through a deployment alone really upset me. I think I would know how sick my children were since it was only I caring for them. I live 25 minutes away and sometimes these health situations occurred at 2 am I had no choice but to use the ER or an urgent care closer to my home. Overall friendly professional staff and receptionist.

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TA

Tara Leigh

I like nothing about it, except for convenience. Its your Walmart of childrens doctors. Some, not all of the doctors are rude either to the parents or the children. Ive switched doctors here several times, to try and find a fit. However after the way I was treated today by the female doctor there, I will never go back. She spoke to me in a snotty passive aggressive manner that wad uncalled for. I did not agree with something she said. I asked why she told me what she did, then simply said, "ok". I accepted her answer, although I did not agree. My daughter made an observational statement to me (about me), and I replied to her in a considerate and loving manner. The doctor at that point, felt it necessary to have a rebuttal to a conversation that did not involve her. We will not be returning to this office after this visit.

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