Bolton Veterinary Hospital

Reviews 4

PE

Peach L

Our beloved puggle had a mystery illness and went through two regular vets who both passed him along due to the severity of his condition. He was throwing up and having accidents, suddenly lost half his body weight and was alternating between acting like he was drunk and being completely listless. He had hypothyroidism diagnosed long before we adopted him and it brought along quite a few ill effects; due to the severity of his condition we naturally assumed it was the aggressor. His condition declined quickly and he stopped even lifting his own head, we werent sure he would survivelong enough to seek help but we loaded him up and drove in to last vet, the truly awesome Dr Benjamin that agreed to help despite the impending storm. He had called ahead for us and stayed in contact with them and with us while we barreled through a major snowstorm from Ellington to the Bolton clinic. We didnt need to wait, they took him right in much like a people ER. The Dr we first (and primarily) saw was a young woman, J. Fitzgerald, who was as good with calming us as she was with our little guy. The staff got him in and stable, admitted him and took fabulous care. He was there i believe around a week and a half. During that time, we got daily progress reports and were allowed to call any time to check up. The entire staff was truly extraordinary, going above and beyond at every turn. A couple trips out there i couldnt find a sitter for my 3 year old, and though i dreaded bringing her here and the looks i might have gotten, but to my surprise they never once batted an eye at her. They allowed our little guy to be as close to people as possible (hes naturally not a runner, jumper, sleep=everything) and gave him lots of love and affection, and even joked that he was the new mascot. That right there made me fall in love. When we finally were able to pick him up, we found he was severely diabetic with such a high blood sugar level it is a miracle he survived as long as he did. Over the next few weeks we brought him back in so they could keep checking and readjusting his insulin until his number was reasonable, and from then we started going to the corner clinic. They went above and beyond with him, gave amazing advice, even showed us twice the proper way to give him his insulin shot. They answered every question thoroughly, and no matter how silly the question was, they treated it like it was important. He even had a really BIG accident in the lobby and the front desk employee laughed and cleaned it up, wouldnt even let me help, reassuring me it was not a big deal and happens all the time. That right there was so appreciated! They got him on a diet plan with variety and attention paid to his age, breed, size, The diabetes, his arthritis, The hypothyroidism, you name it the vet considered it. Dr Fitzgerald, she is truly an extraordinary person. Smart, with patience and kindness extended to people as well as animal like no one else. She is a blessing. Lots of tears and tons of anxiety with a few laughs in between, and everyone here did their very best with us and i am forever grateful. We get to keep big boy with us longer and he is more active than he had ever been. He has since unfortunately gone blind, but that was a pre-existing problem, the end results of doggy glaucoma that has started before we adopted him 6 years ago (glad it took that long to happen). On a side note, the building is immaculate and modern, the facility has a lot of attention to detail (a path was even painstakingly carved out in 3 feet of snow to get to the poo stations!) And above all else, the prices are really, really low!

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A

A Private User

My dog spent the summer with family in Connecticut and became ill so she was taken to this veterinary practice. I wont mention which vet she saw, but her symptoms were that she had no appetite and was drinking a lot of water. She is 15 years old, at an age when kidney failure is quite common. The doctor did no test, no blood work and no urinalysis, but gave my dog a shot of penicillin and some amoxicillin to take at home. After a week, I picked her up and brought her home and her symptoms suddenly got worse. I took her to my vet and they couldnt tell if she had kidney failure because she had not had a urinalysis before starting antibiotics. Shes now in the hospital getting IV and they wont know about her kidney function for a few days. Both vets, my regular one and the one at the hospital, were surprised and annoyed that urine and blood had not been tested at the beginning. It would have saved my dog a week of worsening toxins building up in her blood. Im just thankful that I picked her up and got her to a vet who didnt try to just guess what was wrong from a physical exam. If you go to this practice you might keep in mind that tests are expensive, but are the only way to diagnose properly. Im sure they love animals and are nice people, but I cant understand why they werent more careful, and this ended up costing me far more because now they have to treat her for all possibilities, when they would have had more information if she had been tested when she first became sick.

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CA

Cari Mott

Ive found my new favorite vet. I switched to Bolton Vet a few months ago when I had an issue with a different place and Bolton Vet was amazing and saved me an additional office visit. This time, I called in the morning and was able to get a last minute appointment today(a Saturday) for something that had happened overnight. Like every vet Ive been to I waited for a little while after my appointment time to be shown into a room but my wait time in the room was very minimal. Even when she left the room to run a urinalysis, I didnt feel like I was kept waiting. I LOVED Dr. Bishop. She was compassionate and straightforward. When I switched to this vet I had been warned by my mother that in her experience with them they would frequently insist on tests/visits that werent totally necessary just to rack up your bill (because your pets cant speak to you, ya know?). Dr. Bishop did not do ANY of that, in fact after taking the time to have a real conversation with me about my issue i felt like we had come to a conclusion together of what was right for us (myself and my pet) which saved me an additional test/unnecessary medication. It was really the first time I had left a vet feeling good about what I had spent and the service we had received. Im so very glad to have found someone that I trust with my little squishies.

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TW

Twylah Cunningham

I honestly cant even articulate the words to describe my love and appreciation for the doctors and staff here, especially Dr. Paul Badeau. We rushed our ferret Bear into surgery at another vet office and we were then referred here for follow up emergency care. With our little guys serious condition and complications, his chances of recovery were not promising. Dr. Badeau spent a very long time with us, explaining our options, the chances of recovery and every other question we had. We were given all the time and information we needed to make the best decision for Bear, which to our deep sadness, was to let him go. The staff let us take Bear into a room and spend all the time we wanted with him before we said goodbye. Dr. Badeau let us hold him while he gently passed away. For such a horribly sad moment in our lives, the staff here made it as bearable as it could be. They even took a clipping of his fur, took a prints of his paws, made a cast of his paw & gave us the blanket he slept with while there. When we went to collect his ashes, we found that a big portion of our bill had been paid for with their Memorial Fund. Truly, this took such good care of us, we are forever grateful that Bears last moments were spent with such kindness and care. Thank you.

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