Animal Medical Clinic

Reviews 5

A

A Private User

I was a loyal customer to the Animal Medical Clinic for many years. My family had used all of their facilities, from the boarding facility to the veterinary services. I had taken both of my dogs to the grooming facility, as I had done in the past. When I picked up Penny, my lab/golden we noticed her eyes seemed really irritated. We thought this was a temporary condition, however I called the vets office to ask for advice. They said we could bring her in, however we had just got home an hour ahead of time. Normally I wouldnt post this however my medical issues play a strong part in all this. I have been re-diagnosed with breast cancer have been undergoing chemo and have not been working due to this. On that day I wasnt feeling all that great but we felt that her condition wasnt that bad and it would work itself out. Unfortunately about an hour later Penny was having major discomfort and whining alot. My husband saw her eyes and said we needed to take her to the emergency vet as both of her eyes were literally closed. Upon getting there the vet determined that an irritant had gotten in her eyes (shampoo) and that what was causing the irritation. After putting drops in her eyes and sending me home with medication Penny was fine, however all this cost $170. When we brought Penny into the groomer she was completely fine and when we picked her up it was due to the groomer that she had this problem. I feel that the groomer is responsible for this charge. When I called I spoke with the manager and she told me that due to them offering to see her when I had called they are not responsible for any changes whatsoever. I preceded to tell her that Pennys condition had gotten a lot worse as the night progressed. The manager told me she would talk to the owner and have her call me back or she would because I felt strongly that I should not have to pay this, however no one ever called and I had to call them back 4 days later. I no longer will be affiliated with this vet or ANY of their services because they do not care about the loyalty of their customers or have morals, its all about the bottom dollar. Think twice before giving them your hard earned money.

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KE

Kerry C

On 3/18/2017, I called and left a message about my pup (not a pup, but is to me) I never received a call back, I called them back (quite arrogant) but I needed to have him seen, he wasnt breathing correctly, in something of a nasty tone I was told the vet would take a look at him at 10, ok, so I get there and I am in a room with this tech (obviously inexperienced) as she tried to take Maxs temp, he has never cried so much, then in an act of stupidity sprays cleaning solution on thermometer, which hit the floor, my other dog went to lick it up, she said no no and wiped it off the floor, just how dum to you have to be not to spray it into the sink duh. I called a friend to come for support, she also offered financial help, I was told by the tech it would be 400.00 I told her I dont have that kind of money, I had 300.00 my friend stepped up and covered what was needed, the end bill was 453.00, I truly felt taken advantage of, as they realized my friend was going to help, was told Max was in heart failure and put him on lasix as his lungs were apparently full of water, I am now doubting this, I am familiar with lasix and its not doing what I know it to do, did 1 night, but nothing like what I know it to be. They were suppose to call and check on him today (Tuesday) no call, they said they would email me a copy of the x-rays the same day and to date still have not received, Im sorry I paid for them I want originals, not a photo copy, and yes and email will be coming to them. I have no room for incompetence, like my first visit watching a "Vet" with a needle trying to find a vein while moving it around under the skin, my dogs were crying, she finally gave up and had to have someone else do it. Unfortunately to many bad experiences has lead to this.

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A

A Private User

Two years ago, when we first moved to Connecticut, we had a seriously ill dog. She was almost 13 and suffering from Congestive Heart Failure. I brought her in to Animal Medical Clinic and they did what they could to make her comfortable so that we could spend as much time with her as possible in the time she had left. Unfortunately, the next day she started experiencing seizures and we had to make the decision to put her to sleep. The staff was amazing - very considerate and thoughtful. They allowed us to remain with Tag until the end, made all the arrangements for her cremation and knowing how absolutely heart broken I was, followed it up with a card of condolences. Since then, we continued to visit with our kitty, Oreo and our newest family member, a Lab mix that we rescued, Moxie. To this day, whenever we visit, the staff still makes sure that we are not put in the same exam room in which we had to put Tag to sleep in. Moxie adores going to the vet because they give her so much attention and praise. When she had to have emergency surgery on a growth on her paw, she trusted the staff to examine it even though it was clearly bothering her. Its very rare to find a vets office that not only cares so much about the pets, but also cares about the people that love the pets as well.

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A

A Private User

By far the best experience Ive ever had at any vet. Im a long time dog owner and recently switched vets because of an awful experience at my last vet. From the moment I brought my dog into the office I was shocked by how different the Animal Medical Clinic was. Rather than put my dog up on a table with a muzzle like most vets do with rottys the entire visit took place on the floor. The vet was genuinely excited to meet my dog. She spent a good 15 mins hugging and praising my dog before she began her exam, which my dog hardly noticed due to the love and affection she was getting. I was not pressured into spaying or vaccinations, rather I was educated and given options. Im not exaggerating when I say I drive 90 mins to go here. They were highly recommended by our trainer and now I know why. It is nice to see a vet the truely loves animals. I cant say enough. Oh and the visit was far less than I was used to paying, although I would have paid extra for this kind of service. Me and my dog cant wait to go back.

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JO

John John

Took my German shepherd in on the 2nd week of January. He is 13 weeks so wanted to get his vaccinations. They tested my dog for parvo because he had diarrhea and vomiting. The gave meds for home to treat diarrhea and the vomits. The test for parvo came back positive (or at least that what they said) they wanted 3,000 dollars to stay with my puppy overnight and treat him. I said im sorry but i cant afford that amount, she said your puppy is going to die.I never treated my dog for parvovirus and thank God my dog is doing great. Im sorry to say that I will never go back or recommend this clinic to anyone.

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