Banfield Pet Hospital

Category:	Veterinarian
Address:	5 Main St, East Hartford, CT 06118, USA
Phone:	+1 860-895-9862
Site:	banfield.com
Rating:	4
Working:	8AM–6PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9:30AM–5PM

Location

Photos 22

Reviews 5

A. D.

On more than one occassion I tried to set an appointment for my dog on their wellness plan. I needed him seen in a day or two due to some health problems he was having. Not immediately life threateneing but could certainly worsen if left untreated. I was told the next appointment that was available would be in over a week. Really? My dogsfoot could have fallen off by then. Another time my dog was vomiting uncontrollably and was losing body mass. That was life threatening, I was told to wait a week until the next appointment time. Needless to say I had to out of pocket a trip to the animal E.R. hospital near me. The wellness plan I pay for which is supposed to have appointments included at no extra charge are actually non existent. As a long time customer I would expect to have my needs met, especially when I pay a contract for it. Next I had an appointment for a routine exam and yearly visit. They cancelled and rescheduled it until two days later. I tried to cancel the service contract after the exam due to previously poor experiences and was told I could not. They said the policy auto renewed the day before my appointment (which I never was asked to resign) and that I would have to pay the whole years premium since I had utilized their services. Services previously scheduled before my policy would have renewed. Go to banfield if you like being placed on hold when you call, dont mind waiting 45 min to see the vet when you show up on time for an appointment and also enjoy being cheated and your money unrightfully stolen from you.

Church Administrator

With a very sick kitty I went to this veterinarian location. I was unhappy to just drop her off and wait for a phone call. $1,000 later and lots of trips to this location, meaning hours and hours of waiting in line and waiting for updates on my cats care without my cat in the room and told more treatments should be done, I have my pet at home and she is now doing much better many weeks later But a follow up was needed. Oh, sorry, we cant get you seen at that time. Maybe a week later but only at a time that did not work for me. I have a rescue kitten that I wanted to get in for a well visit. Sorry, you will have to go to another location. We are too busy. My recommendation is to not bother with this veterinarian hospital. They dont have time for new patients. Obviously not a business that is well run. Concept is good just not done well at this location. Always lots of apologies for long waits. I saw the actual veterinarian once.

Zann Lynne

I have been seeing the East Hartford group since May of 2015, they are the most wonderful group of people.. and. my "moose" Sophie (a great pyreneese mix) just loves them.... she has been one of their "clients" since she was 8 weeks old.... and anytime i had a question or concern they have ALWAYS been extremely helpful and concerned about my pets health. i highly recommend them..

Paul Lockard

I am now taking my third dog to Banfield Pet Hospital. I used to live a mile away, but the quality of care has been so good I now drive 20 miles to take my dog there. The compassion and knowledge.of Dr. Benedek is unsurpassed. The rest of the staff members are great, too.

Janet Vignone

Very caring staff. I will definitely take my pets there.