Delaware Eye Institute

18791 John J Williams Hwy, Rehoboth Beach, DE 19971, USA

Category:	Eye Care Center
Address:	18791 John J Williams Hwy, Rehoboth Beach, DE 19971, USA
Phone:	+1 302-645-2300
Site:	delawareeye.com
Rating:	3.3
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–4:30PM 8:30AM–4PM 8:30AM–2PM Closed Closed

Location

Photos 12

Reviews 12

Linda Gordon

On the first morning of our beach vacation, I awoke with symptoms of what couldve been a retinal detachment! I called my ophthalmologist, and spoke to the doctor on call, who told me I needed to see a retinal specialist immediately. Of course, I couldnt get a Sunday appointment so I had to go to the emergency room (BEBE); they didnt have a retinal specialist on call but the ER doctor called their ophthalmologist on call, Dr. Charles Curry, who agreed to meet me at his office a half hour later. I thought Id be heading home to DC after the appointment to see a retinal specialist, but Dr. Curry conducted a thorough exam, explained that I had a Posterior Vitreous Detachment which would likely resolve on its own in about a month, and instructed me to follow up with my own doctor at that time. He explained what to watch for and gave me his number, in case it worsened. Dr. Curry instilled confidence and was professional and competent. He saved our vacation with a minimum of disruption and I was very grateful.

Teresa Cozza

I literally couldnt get past the woman who schedules appointments. I explained I had received this office immediately before calling to schedule. She started rapid firing questions about vision being separate from medical and whether it was an IPO, PPO, HMO, without letting me respond to anything. When she finally gave me an opportunity to read her the information on the card, she immediately said they dont accept it. When she allowed me to describe what was on the back of the card, she acknowledged they do in fact accept it. By this point I assured her that I would absolutely not be coming in to see them as it appears they are trying to turn away business. Hope shes able to find a new job when enough patients decide customer service is important.

Rosa Kruper

My husband, daughter and I were on vacation at Dewey Beach. Our second to last day at the beach, my husband lost his eye glasses due to an oversized strong wicked wave. With living three hours away, we knew the ride back home would be impossible for my husband to drive without his glasses. We called Eye Optical and Within an hour, we had his lens shipped over night and frames to his liking were picked out the very next day. We were truly overwhelmed by the service they provided. Thank you, Eye Optical for a safe ride back home! Job well done! The Kruper family

Keith Williams

When I made my appointment I specifically asked if I can get my pupil distance. My insurance only pays for my exam, so I needed to order online in order to afford my new glasses. I was told I can get my PD measured while there. This is not the case. There is an eyeglasses store attached, and they only do it if you are buying from them. The exam itself was good, but I feel I was deliberately misled when I scheduled because I was very clear in my intentions.

Raymond Olsen

Absolutely wonderful experience! Dr Taylor was very attentive and explained everything with detail that I could understand. Glenn in the Optical shop set me up with my first pair of glasses. He recommended a "blue blocker" to help with eye strain due to looking at monitors all day. So far it seems to make a huge difference. Thank you to everyone!

kimberly kang

the front desk people are really ignorant and rude!!! doesnt know what they are doing. didnt even ask for the personal information and assume I didnt have a doctor already set up there... it has been like that for last 9 years and has not changed. almost want to go somewhere else because of the bad front desk personnel

Gail Simms

Horrible customer service in the Retinal Center. We were left waiting in the waiting room (again) after my sister received services. No one was at the desk to let us know that she finished her procedure. Never make an appointment in the late afternoon and expect that someone will be around to assist.

Jim W

Doctors are old school--think on a pedestal. Patients are their minions. Over 2 hours late and no apology, explanation or discussion. They wont make it in the real world of modern medicine.

Elizabeth Macintire

Awful receptionists. Whoever it was that answered the phone literally hung up on me. She was rude, curt, and condescending. Ill take my business elsewhere thanks to her.

Daryl Meyerson

Had great service back then, had detatched retnia, the team was caring, and very helpfull, before, during, & after surgery. Thank you very much.

Justin Hoatson

Best in the state of Delaware!!

michael cofield

2 hours for a prep apt.