Category: | Eye Care Center |
Address: | 925 Horsham Rd, Horsham, PA 19044, USA |
Phone: | +1 215-675-2404 |
Site: | visionsource-primaryeyecare.us |
Rating: | 3.2 |
Working: | 9AM–8PM 9AM–5PM 9AM–5PM 9AM–7PM 8:30AM–4PM Closed Closed |
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Yanjing Meng
this office didnt take care of their patient. I brought my son visit that office four weeks ago, after doctor talk to me I ask a copy of prescription, then Dr. McPhillips sail why I need it, I said we need it for a pair of classes. He seems not happy but said ok. Then I waiting, waiting, waiting there for more than half hour for them to print only one page of prescription. Dr, wanted my so order a new lens the we did and paid immediately. two weeks ago I called the office wanted to know when will be ready to pick the new lens and they talk me may need one or two weeks more. then I called today, Marian on the front desk told me something happy the order was deleted I need wait more time. What kind of service they provided to their patient! They think my son need the new lens but dont follow up to deliver the lens to their patient. They are very rude from Dr. to staff. I hope I never went to this office but we paid big amount of money already. How should we do now? We still dont know how long we will be waiting ...
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A Private User
Never will step in this office again!!! I rarely write bad reviews, but this place deserves this! The stuff is incompetent. Be prepared to receive one information on the phone, and then absolutely different in the office. I was told that my out of pocket expense will be $80, but then was charged $140... I dont like this type of surprises. Ive been a contact lenses wearer for more than 15 years, and be charged as a first time user is RIDICULOUS! and Ive been told that if next year I decide to go with a different type of lenses I would be charged as a first time user again, because its a new brand and I will have to be instructed how to use them... WHAT?! Then, I had to order thru this office my contacts, AND they managed to misplace it!! So, I waited for 2 weeks, finally called them to find out whats going on, and apparently there was a miscommunication between the person that takes the order and the person that actually orders them!! I mean can you just say INCOMPETENT!! I WOULD NOT RECOMMEND THIS OFFICE!
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Matt Fidler
I try to be positive in my reviews, but I had a very bad experience here. After 3 visits, I still did not get a prescription to order the contacts Ive been wearing for years. They kept telling me, "A lot of times contact lenses get discontinued, and you cannot order them anymore." I went on the companys website to find that in no way had the contacts been discontinued. I had no desire to switch, and they kept trying to force me to use different contacts. Then, when they gave me other contacts that I didnt like, they tried to tell me it was because I had a condition called dry eye. They told me another doctor would contact me so they could do a procedure to fix this problem. At every turn there were excuses, and I think ultimately they just wanted me to buy contact lenses through them, instead of a more affordable online site. I will not be going back to this place.
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Angelica Chavarria
Absolutely horrible. I had my appointment on the 12th of July. My glasses were supposed to be ready in 6-10 business days, but the woman taking care of me processed it in front of me so it was supposed to be shorter. Its august 4th and Ive called twice about picking up my glasses. I was on hold for 15 minutes both times and then sent to voice mail. No one got back to me. Not to mention, they told me my insurance would cover both pairs of glasses and my appointment, but i was charged $71 out of nowhere. So Im stuck and i still dont have my glasses. Dont go here. Theres a place in Lansdale that takes MUCH better care of their customers.
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Josh Simon
The staff is pleasant and the doc is knowledgeable. You can tell that he reads the current literature and is up on the newest treatments. The exams are thorough, which I am fine with because if something is wrong with my eyes, I want to know. Be very careful when ordering contact lenses here. Out of the 4 or 5 years I have been going to this office, they have screwed up my contact lens order 3 or 4 times. The result is it has taken between 2 weeks and one MONTH to receive my contacts. When you order contacts, double check everything and ask them to confirm for you that the order is in.
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Jack Smith
Never EVER EVER go to these people for an eye exam or glasses. I have been waiting for routine prescription eyeglasses for 7 weeks. Combining their incompetence with their lab, they have made them wrong 3 TIMES, and they keep promising me new dates when I will get them and I still dont have them. I have wasted hours of time driving back and forth to their office and on the phone. PLEASE DONT LET COMPANIES LIKE THIS PUSH THE CONSUMERS AROUND. Please pass the word. This business has Incompetent people with a cavalier attitude. THANK YOU
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Carol Miller
Entire experience with recent appointment was perfect. Never feel that staff is "rushing" me through. Have been a patient of Dr. McPhillips for a long, long time and would never change to another doctor. He is very professional, caring, and friendly always taking his time to answer any questions/concerns that I may have. Would highly recommend Dr. McPhillips to others.
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David Dunkelberger
Dr. McPhillips and his staff were very pleasant and professional. During my initial visit, they suggested several visual tests that had never been mentioned to me by previous ophthalmologists. Consequently, the eye exam revealed a condition that can be easily treated. I look forward to future appointments with this office.
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Bonnie Jansen
Dr. McPhillips is absolutely fantastic with my 9 year old son. He recommended Ortho K lenses for him and the results have been simply astounding! We could not be more happy with Dr. McPhillips and the girls in the office. They have been so wonderful throughout this entire process.
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mark marcelis
I was prescribed wrong lenses somewhere else two years ago. Primary eye care straightened it out. Fast forward to today, went somewhere with a coupon and received wrong lenses again. Back to primary eye care and they straightened it out... again. Thanks Guys...
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Hannah Baker
Until the past year it was a fine establishment. However there is a new front desk lady who is woefully incompetent. The optical assistant is endlessly chatty and painfully takes as long as possible to attend to customers. Find another place.
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Russell Wolff
Primary Eye Care Associates Doctors and staff are friendly, professional and knowledgeable. I would highly recommend them as your eye care professional and part of your medical family. The staff is particularly amazing!
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Stephanie Nickerson
They took weeks to inform me of my contacts coming in and then when I went to pick them up at 4:30 they had already closed despite the hours being until 5. Im hoping that this is just a mistake but very disappointed.
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Russell Wolff
Amazing Doctor! Kind, gentle, soft spoken and very thorough in explaining the eye exam! Awesome staff! Knowledgeable and efficient! Would highly recommend Dr. McPhillips for all your eye care needs!
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David Thomas
Great selection of new frames, they just got in the Smith Optics brand that is well know out west, Ive already selected my new glasses and will be getting a second pair of sunglasses from them.