Compass Health Systems

6915 Tutt Blvd #110b, Colorado Springs, CO 80923, USA

Category:	Mental Health Service
Address:	6915 Tutt Blvd #110b, Colorado Springs, CO 80923, USA
Phone:	+1 719-445-1292
Site:	compasshealthsystems.com
Rating:	1.6
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 2

Reviews 15

Victoria Hedenstrom

What a waste of time! The only reason I would give a star at all is because the people in this office were awesome. The unfortunate part of this entire experience is that I was set up for an appointment that was completely unwanted and unnecessary. Apparently the phone goes to the corporate office which is filled with people who dont have a clue. So... after spending almost an hour and a half, I am finally told what the purpose of the appointment is for and it is not why I called to make one in the first place. I walked out. I am so angry right now. So much wasted time for all of us. Im calling the insurance company as this borders on fraud. If I receive any bill from this company, I will send it to them in pieces and call the state ag. Absolutely unbelievable.

James Callender

Terrible service with refill. One gal there, Mikayla, was very helpful. Others, including a supervisor, were not. They told me they would call me on Monday, kept my phone with me all day. No phone call. Called them towards the end of the day Monday, calls go to voicemail 95% of the time. Had to leave a message. Message states they will return the call within 24 hours. They did not. Called 3 times Tuesday, finally reached Mikayla who helped reach the doctor. Doctor refused to refill without seeing patient. Doctor refused to bridge prescription 15 days until next appointment. Doctors schedule is extremely limited. Had to rearrange other important commitments to meet doctors difficult schedule. Was told all other practitioners are full and no one else could help.

justin dekay

Apparently they decided that they dont want to pay a lab anymore so now i have this lab in Chicago saying that I am now responsible for $300 bill amd it will go on my credit report if i dont pay it immediately. Also, this "FREE" mouth swab test, that from my research almost useless, was billed at over $4,300. It seems like they found a little racket to funnel money out of the insurance companies and into their pockets. (for tests i never wanted, but they said it was free and they had to do it before they could discuss medications with me)

Joe Phillips

Longtime patient! Consistent refill problems since I moved to the Colorado Springs location. Never had problems at the Highlands Ranch location. The past 2 1/2 years nothing but problems problems problems...no one is answering phone all week, left voicemail messages and the patient portal has been down stating for easier or friendlier way to use that site. Maintenance medications that I have been on and nothing has been said by Mary that I should NOT be taking. Very frustrating when you need help and youre not getting it!

Becky Skadsen

Love Alex and Dr Catherine. My appointments are always on time. I appreciate not having to wait. I have the same issues with the phones. And Ive been billed the $60 no-show fee although I have given 24-hour notice but they wouldnt know because they dont seem to get messages. And since no one answers thats all you can do. Now I have to battle with their billing office. I hate having to clean up after businesses! They get enough of my money.

Derz Mo

Mary and Sherena are good, but there is a huge interest in money and not doing any services without getting paid. Missing an appointment charges 60 dollars a time which is pretty pricey to me. Thats at least two visits with copays. Mary wont do any forums unless paid and is very hostile towards her coworkers, even if a mistake is made. Sherena doesnt seem to have open availability but is a nice therapist.

Trenaway ElDaryl

I was set up through choice VA, through these people to see a physicist. I had at least three visits, with them telling me there was no problem, everything was covered through choice VA, then I received a bill and the corporate office telling me they do not. This is not the only issue. The doctor lied to me, twice about medications. This place is nefarious in their actions!

Dayana Concepcion

This place has the worst customer service!! They do not answer the phones and never return calls. When you go in their office, the staff are rude and disrespectful and are unwilling to help you even when you are right in front of them. Do not recommend this place to no one!!!!

Timothy Peterson

Compass Health is unethical. They want to charge me $50 to release medical records to my new provider. This sort of fee is unheard of and completely unethical. I intend to pursue this matter with the state of Colorado Division of Professions and Occupations.

Taylor Richardson

We like the doctor but I have to complain because it is nearly impossible to get anyone to answer the phone or return voicemail or email which they recommend that you use to contact them. It is very hard to get prescriptions and/or refills taken care of.

Richard Danda

Called them many many times in less than a week at various times throughout the day and no one ever picked up. Have to use the voicemail prompt and you may get through. Good for getting meds, about it.

Kevin Dickens

Do not answer the phone! Disconnect lines early turning them over to voicemail stating that are closed half hour early when still open.

Faith McCune

If I could put 0 stars i would. These people never answer phones or help their patients the way they need to.

Evan Allison

15 years same meds. Wont refill my script Money grab

D Scott

Great mental health/psychiatric services!