Banfield Pet Hospital

1212 4th St SE #190, Washington, DC 20003, USA

Category:	Veterinarian
Address:	1212 4th St SE #190, Washington, DC 20003, USA
Phone:	+1 202-554-0925
Site:	banfield.com
Rating:	3.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 9AM–5PM

Location

Photos 28

Reviews 17

Jonathan Wilcox

Originally brought my cat in for an exam and vaccination. It took the vet three times to administer the vaccination correctly instead of spraying vaccination into my cats fur. But everyone was nice and everything else went fine. Then I tried to schedule another appointment for a different issue. The appointment was scheduled. Then Banfield called back to cancel it, saying their vet wasnt coming in that day. Then the receptionist got caught in a lie, saying they were rescheduling all appointments for the next day, but when I confirmed the appointment would be the same time, the receptionist said, oh wait we cant schedule you for that time, were not scheduling any appointments for that day. Rescheduled again for today. Put the cat in the carrier, put her in a car, drove there, eventually found a place to park. Got into the clinic within 5 minutes of the scheduled appointment time. Waited a few minutes for someone to come to the desk. Was told I was late for the appointment and they couldnt see me. They were too close to closing and wouldnt have time to do the exam. I calmly tried to talk through everything and get my cat seen. They wouldnt go for it. In the time I spent waiting for, and then arguing with the receptionist, they could have looked at my cat, seen her watery eyes, given me the eye drops we had already discussed on the phone, and I would have been on my way. But clearly they had prematurely swept the rooms for the end of the day and didnt want to redo all that work. They then tried to talk me into rescheduling AGAIN for another time I would have to take off work. When I declined that, they said okay, maybe you can drop the cat off on Sunday and we can see her between appointments. I dont trust that, and it costs extra. No thanks. The entire experience was ridiculous, the reception staff confused at best, unhelpful at worst. I just easily made a new, conveniently timed appointment at another area clinic and wont bother coming back to Banfield for another try.

Jesse Nelman

Worst vet Ive ever used. Despite appointments, Ive always been seen 15 minutes late. On two occasions Ive received voicemails telling me that my appointments been cancelled because the vet decided to change his/her schedule to leave earlier. Also went in for booster lepto virus shot two weeks after first and charged me for a $50 office visit for a $20 booster shot. Took less than 5 minutes. Avoid this place if you can. All about the $$$. Not you or your pet.

Brent Bray

I brought my dog here bleeding with an injury. They are open until 7 and we brought him here at 530. Youd think theyd be able to treat him. Instead they closed early and sent us away. They sent us across DC in rush hour with a bleeding dog. To say this is unsatisfactory is an understatement. To say this is terrible customer service is an understatement. Im beyond angry at the poor level of service - but really happy the staff went home early.

T Weber

I have had nothing but good experiences with the staff here for my two little senior dogs. My only complaint is that the wait times tend to be pretty lengthy so dont bother coming early for your appointment because they are always running late. That said they take their time with their patients and dont treat them like a transaction. Every visit is personalized and never rushed and definitely worth the wait.

James Earle

Staff is incredibly nice and helpful, the vets are kind and seem to be doing a nice job with our kitty! Very flexible, too--weve been able to drop her off for shots and pick her up later, which is super helpful when you have to schedule around work. Everything is very clean and you really feel like youre in good hands when youre there. We ended up going with one of their pet care plans, too.

Monique Walker

We have had Banfield for 6 years. Usually ok, but the one here in The Yards is tough with no parking and I have 2 old dogs who cant walk far. They are also not good at all for getting prescriptions refilled. I call and I get inconsistent information about it being refillable or not. When its approved, its not ready when I go, or they didnt tell me it wasnt approved yet. I never know!

Andre Bierzynski

I have had inconsistent experiences at Banfield Pet Hospitals, but this location has been fantastic for the past year. Everyone here is friendly, courteous, and responsive. They also take really good care of my pet, whether it is an all day drop in, or an unscheduled visit. Finally, the facility is clean and inviting!

Bill Cutting

Agree with Jesse. Horrible vet. Waited 30 minutes past appointment time today. In addition to long wait times and scheduling issues, this office cycles through new veterinarians often. New vet each visit so far. Do you and your pet a favor and look elsewhere.

Maylia Ozanick

Great staff!!! Been here many times to check my Shihtzu. They maximize our wellness plan. Yes its different vet every time were coming but they are still prioritize my dog. I would recommend this Banfield than other Banfield on the area.

Elizabeth Krause

Parking is tough, but I like this location better than the ones in Petsmarts. My dog doesnt like Petsmart so its easier to convince her to walk in here.

Katherina Turban

This Bansfield is great! They really made both me and my dog, Kingsley, feel welcome and answered all the questions I had.

Michelle Coleman

Knowledgeable and friendly staff. Would highly recommend to family and friends.

Sarko S

Even when I get here in time I always have to wait 15-30 minutes before Im seen.

Tasha Bacon

The staff here is awesome and I love Dr. Byrd for saving my little man Ollie.

Dana Humphries

Great staff very helpful. Close to home.

Catina Weaver

Very friendly and courtesy