Apria Healthcare

13891 Jetport Loop # 3, Fort Myers, FL 33913, USA

Category:	Home Health Care Service
Address:	13891 Jetport Loop # 3, Fort Myers, FL 33913, USA
Phone:	+1 239-225-1264
Site:	apria.com
Rating:	1
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 9

Reviews 9

Aleiha Godfrey

This is the WORST company ever. I have dealt with 3 other companies that supply oxygen, breathing tx supplies, vents, feeding pumps...even as far north as Sarasota, and they all were able to take care of my patients. This is the SECOND time Apria has left me in the dark with no equipment after hours to take care of my patient. The purpose of the RTs at other companies is to help clients after hours and not be lazy people. Im told tonight that the Apria Healthcare that services Tampa, Sarasota, and SWFL has NOT ONE pulse Ox in stock...BS...the RT doesnt want to have to drive me one. APS and Lincare got me after hours service every time I needed them, APRIA DOESNT care for their patients, the families of their patients, or the caregivers of their patients. I dont know how they are still in business and havent had their licensing stripped for sentinal events because the way they run their healthcare business is a fatality waiting to happen because they simply DONT CARE! DO NOT USE THIS COMPANY!

A Private User

I received my sleep apnea machine two weeks ago, after several phone calls to a local number which ended up in India. When you call their number, you are automatically routed to India, no matter what time of day or day of the week. While speaking to someone there, repeating my every question or reply to their questions, the person states " I have no record of you here, give me your zip code and let me transfer you to your branch which ends up in the midwest somewhere. Now that person takes a message and another round of describing the problem, who you are trying to reach, etc. and tells you that someone will return your call. And you wait. They are prompt to get the insurance approval, and want to get the machine out to you quickly thats where they make their money. But service, theres no money in that so you can wait. If I could, I would give back the machine and find another company that would like the business and the responsibility of servicing what they sell.

Wim F Eisma

On Dec 2, 2015 my doctor submitted a prescribtion for a new BiPAp unit. On Dec. 3, I was told that all info was available to order the unit. On Dec.5 Unit would be available ffor pick-up any time after 8.30 AM ot locall store on 12/7. On 12/7 was told unit not ready until 12/10. On 12/9 Apria confirmed appointment at 1.00 PM on 12/10 to pick up unit at local store. Dec 10, 1.00 PM at local store was told unit not available , order was issued on 12/9 with over night shipping. Dec 13, unit not available yet. Dec 14, Unit was del ivered to local store on Friday 12/11. No technician available until 12/16 to set unit and prepare for pick up. Supervisor in Escalating department was going to call local store to try expedite and call back. Still waiting If you need any equipment sold through Apria, ask your doctor for other ccompany. Apria customer service stinks. Apria has no considereation for its patience needs.

Deborah Porter

Horrible customer service. I tried to get a walker after being in the hospital after a fall and even though the doctor faxed the prescription they claimed they never received it. My daughter called and asked to speak with a supervisor and they put her back in to the voice automated system. Now I cant walk, have no walker and have an upset doctor. Dont waste your time with these people.

Dave Lenzi

I would agree that their customer service is non-existant. Apria handled me initial Cpap Machine and parts supply when I was first diagnosed with sleep apnia six years ago. Now I am on Medicare and they tell me they cannot supply the replacement parts without the proper paperwork wthat they themselves have had right from the start. There is definately a disconnect within this company.

Karen Hufham

Absolutely HORRIBLE customer service. Offshore processes only create chaos in an already chaotically run business. Unfortunately some of have no other choice but to use this company. Patient comes LAST here and the BBB needs to step in.

Walter Malin

If the other one star reviews havent already deterred you from using this group, I doubt mine will make much an impact. Worst Company, Ever!... take five more minutes to look into another provider.

Dave Krzak

I havent used CPAP for 2 years now and am suddenly getting billed for supplies that I never received.

Bill Holmes

Horrible business. Cannot get needed supplies.