Young Smiles Pediatric Dentistry & Spa

Reviews 11

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Amazing Becky

My kids had been patients at Young Smiles Pediatric Dentistry for years; but I was stupid to keep going back. - On our first visit; I requested my younger child (age 3) to be cleaned first since he had some anxiety and I was trying to make it a quick, and hopefully a positive experience. The lady I told said she’d let them know. They took us back and sat both kids in their chairs, but it felt like an eternity to get all their supplies ready and X-rays started (maybe they had issues/problems with something, it was roughly 20 minutes of waiting and no other patients to tend to.) Apparently they didn’t get my request, or didn’t care, but they did my older child’s cleaning first leaving my youngest sitting alone with only a pre-teen TV show to keep him occupied. I did my best to give my 3 year old “thumbs up” and reassuring smiles as I sat in their designated parent spot until he could no longer take the anxiety and started bawling. As soon as I came to calm him down (I sat in designated parent’s spot for 45 minutes before moving, and there were still NO other patients in the room), someone finally came to clean his teeth. Not the best experience, but we got through it. - Six months later; again I asked if my younger child could go first. Nope, he was 2nd and had to wait. I asked if there was a cartoon channel they could put on to keep him busy instead of the pre-teen show they had on his TV. Nope, that never happened. And to top it off, they had another family come after us and their child was done before mine were. Why didn’t they just do my son first and get us out of there? - We went several more times over the years; I continued to go there only because it was close to my home and I was able to watch my kids while I sat on the parent’s bench. I tried having the 1st appointments of the day but always had to wait 15-20 minutes for them to get organized and start anything. I then asked for the 1st appointments after lunch; still had to wait. I should have found a new dentist, but like I said, I liked the opportunity to go back with my kids. - But then we came for our cleaning in early 2016. As I signed in, I noticed a sign that said no parents were allowed back with their kids. Did I miss a letter or email stating this new rule? My confirmation text never said anything either. So I inquired and said my children really want me back there. The receptionist refused, and spoke loudly (I’m guessing so my kids could hear) something about building confidence by going back alone. I stressed my opinions about making young kids go back alone and she cancelled my appointment and told us we could no longer be patients there!

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Joey Basch

Very unprofessional staff. We had some dental work on our 2 year old performed several months back that went bad only a few weeks after the initial service was provided. They ended up sedating our son 3 times to correct these issues and after the last service we kindly asked for his records because we had every intention of going to another dentist. However, Dr. Young said she would gladly take care of all medical expenses that occurred after the initial visit (after figuring out they OVER-BILLED our insurance provider for services that were not even performed). We felt that after this we needed to give Young Smiles a second chance. We scheduled an appointment for today 11.4.2015 and sat for a half hour after our scheduled time only to be told to leave that we are NOT welcome. Dr. Young would not even come to talk with us. Her acts were childish and unacceptable for a health care provider. Let this be a warning, Young Smiles is not worth the hassle and their lacking abilities will cause revisits that are not free unless you fight them. If you do fight them, be prepared to find a new dentist because they feel threatened that you will not accept sub-standard cleanings and fillings. This place is a joke!

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Mayra Arroyo

I use to enjoy bringing my daughter here but things honestly have went south. End of December I received a voicemail from them saying I needed to bring my daughter in for an appointment she had at 10am (it was already 930am and I was 10min away from giving birth to my son) I give them a call back explaining the situation and that I was told she didnt have an appointment until May. The woman on the phone apologized and said i there was nothing she could do because it was my 3rd missed appointment (Ive only had 1). The day after I was let out of the hospital I went over there to see what was going on and it turns out they had my daughter mixed up with another patient

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Yakeshea Stewart

DR. KERA YOUNG IS THE BEST KID DENTIST YOU WILL EVER EXPERIENCE. SHE MAKES YOU AND YOU CHILD FEEL WELCOME, FROM THE APPEARANCE OF THE PLACE, EVEN TO THE LITTLE SUNGLASSES SHE PUTS ON THE KIDS FACE FROM THE OVER HEAD LIGHT THAT IS PLACED IN FRONT OF YOUR CHILDS FACE THAT , MOST ADULTS DREAD WHEN THEY GO TO THE DENTIST. SHE EVEN HAS LITTLE SCREEN T VS ON DISNEY CHANEL TO DISTRACT YOU TROUBLED KIDS MIND WHILE THERE IN THE CHAIR. MY SON LOVE HER AND HER STAFF I RECOMMEND THIS DENTIST OFFICE TO ANY CHILD WHO NEEDS A DENTIST, TRUST ME YOU WONT REGRET :)

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Amanda Terry

Very disappointed as the policy has changed from allowing parents to go back with the child. Being able to go back with my child is important to me so we will be changing to another pediatric dentist. I had no complaints and even went out of my way to see Dr Young because I do think she provides good care, but not being able to go back and not receiving any notice (letter/email/text/etc) prior to the visit bothered me.

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Lynette Brown

Thanks to Dr. Young and her staff! My son has been a patient for several years, I wanted to pause and share that my son stopped having a fear of Doctors and Dentists after the first visit! Dr. Young speaks to and gives great care for my son, like a loving mother. Hes a teen now and still shows kindness and concern, not only about his teeth, but about school and his future!

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Patricia Stauffer

Get a second opinion before sedating your child!! You might just save yourself from spending lots of money and doing needless possibly dangerous procedures on your child. A second opinion saved my child and me from anxiety, stress and possibly worse. I dont believe their X-rays are to he highest standards and they are misdiagnosing patients!!

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Tierra West

DO NOT VISIT!! THIS OFFICE IS A SCAM. I heard about this dental office througha coworker and thought I would give it a try. WORST EXPERIENCE EVER!! they not only cancelled a very important appt and left my son in pain and didnt care. After our first visit my son threw up in the car

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k young

Dr. Young allow parents to come back in the clinic with their children. Great team! Staff focus is quality service and education to both patients and parents.

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Jessica Bowey

Dr Young and the whole staff is very knowledgeable and accommodating! My son enjoys going to the dentist!

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Treena McDonald

Dr.Young and her staff are wonderful!! My daughter is very happy with her teeth cleaning

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