The Happy Mind Company

Reviews 5

KA

Karma K

My 1st appointment at this office may be my last. The front desk staff was professionally inviting. As for my visit, I was seen by a NP. I assumed that there wouldve been a more extensive review of my medical history, or something more extensive prior to a "diagnosis" and prior to be given a script for meds, but Im not the Doc. My visit started off with more of the NP assuming, rather than generally asking me questions, & me correcting those assumptions . I felt as if the 1st few mins. of questions came with conviction. Each question was asked with an assumed answer on her behalf. Which was all based on her assumption of me. However, there was a change in her attitude towards the end of my visit, but the sad thing is, that it was only after I was asked about my level education, and after I corrected all of assumptions made by her towards me, including her question, "Does your children all have different fathers?" If that question is even relevant to my visit, it shouldve been a general question, allowing me to answer, without having a clue of what she assumed my answer was. (My husband of 12+ years, is the father of my children.) I was offended! My culture was also insulted, Although hers doesnt differ much from mine,(Caribbean) I was told "well no wonder.....". That to me seemed very unprofessional, & made me feel less than in her eyes.I just dont approve of how that information was received. I also felt as if I had to prove myself in order to be seen as a person seeking help, rather than being generalised, or judged by her. Mental illness, mental well being, mental health, the overall well being of the mind is very important to me. A book should never be judged by its cover. Again, once all assumptions of me were cleared up, the rest of my time spent in the office was brief. I have no desire to return to this office. The initial attitude from the NP was very unprofessional. What bothers me the most is that I see the possibility of her hindering others from getting further help, which is truly sad because it is difficult enough for some to take that first step. I just dont feel that The Happy Mind Company is a good fit for me.

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LA

Laura Monaghan

Please do not go here if you can help it. I was seeing Sally for the first time and she was 10 minutes late to a 30 minute appointment where I was there 15 minutes early. Then when I finally was able to see her she was very rude. She didnt look at me and asked me very short and rudely toned questions. I was telling her that I was diagnosed as bi-polar but was recently thinking I was have border line personality when she rudely said "Well what do you want us to do?! I cant change anything" I was so upset, and walked out. I asked the front desk for money back, and as I was standing there Sally, slammed her hand on the desk and shouted, in front of guest in the lobby, "GIVE HER HER MONEY BACK. SHES NOT BIPOLAR ANYMORE" Which, one was so rude because I was asking to get diagnosed and I was very uncertain. I do not understand why you would work in the mental health field if you dont want to help people. I can not speak about anyone else but do not see Sally. Ive been seeing doctors, therapist, nurses for over 13 years, and I have never been treated so poorly in such a short amount of time. And whats more frustrating is that I waited 3 weeks to see them while I am in desperate need of a psychiatrist.

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WE

Well Well

Have been going to this facility for nearly 2 years now and do not have a single negative comment. The staff is always very understanding and as someone who suffers from severe anxiety it is not always easy for me to make it in and they work around my schedule every time. Maybe I am just lucky to work with Mary-ann and the staff I interact with but I would recommend anyone reading this go here. I would speak higher of the other staff too but since I only deal with Mary-Ann I cannot.

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JE

Jessica Westfall

The worst customer service I have experienced to date. Extremely inflexible - good luck trying to get in touch with a person, not a recording. I dont recommend them - especially if you have children. I am never going back.

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RA

Rami Apachi Fattal

Recently moved to Orlando and needed to find a new psychiatrist. I found the Happy Mind Clinic and have been there ever since. The staff is cordial and helpful to say the least. Truly a Mindful experience.

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