Rockledge Dental

Reviews 4

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Kit Lundin

After finding an insurance company that the dentist would take, I signed up for it and became a member. Once that was done, I registered with the dental office and they verified that they took my insurance company (Humana DHMO); the receptionist found my name on a list of names sent to them from the insurance company; she showed it to me, so that I could see that I was, indeed, a current member of the insurance plan. I was seen for my dental work February 25th, 2015, and I had 2 fillings done. According to the insurance data, this would involve copays of $70 per filling. This was verified by the dental office; they took the payment on the same day of service for $140. Then I get a letter dated March 29th, 2015; it says they havent been able to resolve my claim from the Feb. 25th date of service. They ask that I call the insurance company to find out why the insurance company isnt paying them. They also state in the letter that if they cant get money from the insurance company within 30 days, then the bill will go directly to me. I went to the manager of the location on April 9th, 2015 and spoke with her; I inquired as to why I was receiving the letter, when it is the job of their billing dept to handle the issues like this. I informed the manager that the billing dept needs to call and find out how to properly file the claim so they can get paid. The manager told me in no uncertain terms that "Oh, we dont have a billing dept. Our staff makes calls like this throughout the week when they have time; but they do make these calls". Upon being asked just how often those calls get made, the manager refused to give a direct answer, stating only that "I dont have an answer to your question. But you will get a bill if the insurance company does not pay". I informed her that I would not be paying for anything outside of the copay, because it was her office staff that assured me that my two fillings were a covered service and that all that I would be responsible for would be the $140 copay ($70 for each filling). I left after that, seeing that she was not going to be of any help whatsoever. At no time did she state anything that could possibly even remotely construed as helpful. She said that if I "would only call the insurance, then I would probably find out that the check was in the mail". ((Really? Isnt that what their job is???)) I would have been satisfied if shed stated "Ill make sure that a call is made today", or "Let me have your full contact info so I can reach out to you when this is resolved, which should be within # days"... but I did not get anything at all from her. I do not feel it is my job to tell a business how to properly file claims for reimbursement; they should KNOW how to do their job. The ONLY possibility that comes to mind is that they are trying to double dip; meaning, that they want me to pay them and they want the insurance company to pay them also. Even though I did not feel that I should have to, I called the insurance company on April 13th, 2015, at 12:16 pm, and spoke with Roxanne B. She listened to my story and quite firmly stated that the dental office should not be billing me for the remainder of my visit; she also confirmed that I should only be responsible for my copays. Roxanne then went one step further and called the dental office while I was on the line; unsurprisingly, they did not answer... Roxanne stated she would call them until she got through, & then call me back to let me know what was going on. I did get a call back from Roxanne later that same day at 12:47; she stated that she did speak to the dental office & that they had been instructed on not sending any bills outside of my copay to me directly, that they should be resolving it with the insurance. With this, I thought, it was all resolved... Which brings me to today; I hold a letter dated April 19th, 2015; it is the second request for the billing resolution, and that they now have no option but to bill me directly. I have already filed one complaint against their office. I am considering charges next.

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Bonny Hibbard

I am giving RD a 3 because I hold out hope for them. I have been a patient at RD for many years (from the time it was Chodrov, Sidor, and Shephard). Ever since they went corporate, they have gone downhill. I really dislike giving bad reviews, but my experiences have been pretty depressing. I have never really had a bad experience with any of the employees (though there was a dentist who did NOT have a soft touch... my crowned tooth still hurts, a year later... that dentist has since left). I have had a different dentist almost every single time I have gone in in the last 5 years. As far as I understand, they only have one hygienist (which is why you get the six month waiting list... I experienced that myself, once, when they canceled my appt bc she was sick). I have had only positive experiences with the dental assistants, hygienist, and *most* of the front desk personnel. You might ask why I stick around... it is for the dental discount I get there through DentRite. I wish I could say the drs do good, quality work... but I cannot. I liked the doc who did my implant for me back in 2009... he was nice, and did good work... The rest have been nice, but I dont know if they have been quality. As for you, reading my reviews... if you need a break bc of money, go there... but know that you will not be able to build rapport with the doctor (as they are always changing), and you will wait a while to get your teeth cleaned if you dont keep your appts.

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Steven Capps

Terrible Professional Service and Practice for notification of balance due. Not just one single phone call, to let me know that I had an outstanding balance that they said was being mailed, which I never received. Had the means to pay the balance. Only found out all this when I went to get a appointment and was declined service. This company already put a debt collection company on me, as it was explained the day I asked for an appointment, but was denied. They offered a $20 dollar reduction in over $100 dollars of interest and collection cost added on balance due, but I would still be guilty of being delinquent on my account that I was not in a professional business way, notified of. They said that they didnt get their mail invoices back, so it was assumed that I was not going to pay. The only document they provided on the day of trying to get a much needed appointment before my insurance runs out, shows a grossly misspelled street name they were using to supposedly mail the invoices. Its the principle of not being guilty and the original amount was never a issue to be paid if given a simple single phone call of these issue before they sent it to a debt collector. Why do we put all that personal information if they do not intend to use?

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Angela Armstrong

Terrible practice. Hygenists were rude, customer service check out person even ruder. We were new patients. Clearly wrote on paperwork we were there for a check up and cleaning. They took my MINOR son back first. After one hour and a half, I was called back for my appointment. They wanted to do 18 xrays on me as a new patient. They had already done this to my son. In my 40+ years I have never heard of doing 18 xrays as an initial visit. Maybe a panaramic, but 18??? Maybe in the dark ages of dentistry. I got up out of the chair right then and requested to be with my son. They HAD done the 18 xrays on him and were recommending a root canal on one of his eye teeth. First they said he damaged it in an accident a year old (skull fracture to back of his head) then they said it was damaged by his braces that were taken off a year ago. He said this tooth has never hurt. They gave us a treatment plan totalling over $1200.00 and tried to force me to sign it. Crazy, crazy. And did I mention they dont do cleanings on the first visit? So now we have to wait. I changed our dental provider from this practice before I even left the parking lot. Never have I had an experience like that! Beware.

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