MyEyeDr.

Reviews 6

KE

Kevin Sutton

Overall, make sure you understand your benefits BEFORE you walk in for your appointment. The doctors at this location are great, the selection is pretty good, and the service for the past five years has been good as well. This year is an exception! As far as the doctors are concerned, I highly recommend Suresight. They do a thorough job on the exam and take time to explain everything in detail. I feel confident that when they tell me I need something, I actually do -- and its not just a marketing ploy to overuse your benefits. The office staff, however, (in two seperate cases) committed what I call "creative accounting." This is where you bill the insurance proper charges to get paid from them and at the same time claim there are certain benefits that are not covered to bump up your out of pocket expense. When confronted with an explanation of benefits to question why there had even been any out-of-pocket, their response is "Sorry, thats what the insurance shows for coverage. Sure, you can go ahead and call them, but it wont help. This is your charge and thats it." After a call to the insurance company, who in turn called the office manager to straighten things out, the out of pocket money had to be credited back (as it was covered expenses under our plan.) I walk in the door to get receipts for the credits and am told "It was the insurance companys fault -- Ive been working with them all morning to make sure you get your FULL benefits." Sorry, but I have to call BS on that one!!!! Someone who tells me sorry there is nothing you can do takes the initiative to call the insurance -- yeah, right! It was me who called -- and had THEM call YOU to fix YOUR mistake. Next time, own up to it, fix it, and keep a customer. Go see the doctors, but DO NOT trust the office staff! Know your benefits before they ask you pay anything out of pocket....

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Sam Adams

I have been a customer for three or four years now and the staff at Suresight has always been very helpful and professional. Suresight came highly recommended to me and I have recommended them to many people including my two grown daughters. As a local business owner I appreciate the attention and concern the staff and doctors show their customers. I have been to OTHER Eye Doctors where I was made to wait long past my appointment, then overcharged for what was done, and ignored once they realized I was not going to buy new over priced eye glasses.

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nashwarrick

Took me two mouths.to get my glasses and when I did they were bent all out of shape I could not see with them at all took them back they would keep them for a few weeks then I would go back to pick them up and still could not see with them. Its been almost a year and im still in my old glasses the new ones are in a box what a waste of money I will never go back to this place....

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Christina Ryan

Just went there. A horribly rude and hateful person who works there has convinced me to never come back. In the past, she didnt work there and we loved the place. Now the company has changed and we wont be back.

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Tracy S

Have never had any issues up until they wouldnt issue me any more contacts and Im not due for my exam for 2 more months. Now I have one ripped contact and no replacement.

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Wayne Hufstetler

NEVER have we ever experienced such INCOMPETENCE from a doctors office! Terrible customer service! The only star is for Dr. Shipley.

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