Sprayberry Dental Associates

Reviews 9

LE

Leo Golowinski

Extremely apathetic and unprofessional staff. If any level of customer service is important to you I would avoid this provider at all costs. I tried them again after not having a Primary Care Dentist for 3 years and the experience was even more frustrating than previously. They refused to submit all the billable items to my insurance company because it was a "non-covered" expense. This allowed them to charge me a higher amount then I was expecting. Other dentists I have seen have honored the lower rate but they refused. The office manager quoted my insurance companys contract which stated that in Georgia they could bill whatever they want to for "non-covered" expenses. Only after several calls back and forth was this explained to me even though I inquired about it on the date of service. One of the voice messages that I received was the rudest professional message anyone has ever left me. In a highly accusatory tone, I was told that although I was looking for discounts I would receive none. However, I never asked for a discount but was just curious why I was not getting the contracted rate. I had to speak to three different people before someone could explain that in Georgia providers can bill whatever they want for non-covered expenses. Because of the time that elapsed trying to get this answered I incurred a finance charge for carrying the balance for more than 30 days. When I inquired if they would remove the charge seeing there was a delay in getting my question answered I received a firm "NO". When I inquired how to get my records to see another dentist I was told I had to pay $25 (or no records). This office has consistently been rude, unprofessional, and (most disturbing of all) completely profit driven. Patient care or retention does not seem to be a concept that has even the slightest importance here...BUYER BEWARE!

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Travis Meek

The lady at the font desk is EXTRAORDINARY unpleasant. Has been for years. I was 10 minutes late to my 3PM appointment. (I know, shoot me). This was due to a commute that normally takes 20 minutes but unexpectedly took an hour because of traffic. I walked in and immediately apologized. She looked at me like I was Frankenstein and said "Yea, youre really late". She then informed me that the next appointment had already been taken back and I would have to reschedule. Why had the next appointment, which would have been 3:30 at the earliest, been taken back before 3:10? Also, if that appointment was already being taken care of, why couldnt I be fit into the 3:30 slot? I said I was happy to wait and she said "No you cant wait we close at 4:30, her next appointment is already back and shes got another one" and sent me on my way. I have gone to this dentist for 12 years and I am currently looking for a new one. AVOID AT ALL COSTS.

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Tom Wade

Consistently bad experiences. My wife and I were never happy. They always seemed to be rushing me through. I went on a Friday afternoon once and felt like I was being worked on by a pit crew. I made a comment about it and the assistant told me Fridays were not a good time to come in. Then why did you schedule me at that time?? Most concerning is Ive since switched dentists and my new dentist has found 2 serious problems that needed to be fixed that this dentist never mentioned. In fact, I had mentioned one problem to this dentist because I had pain, and he just brushed it off and said I had probably bitten down too hard and bruised something. My new dentist quickly determined it was a major infection and I was able to get it fixed quickly before it got even more serious and expensive. Thank goodness I made the switch. You can take your chances here, but you might pay for it later.

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Barbara Coleman

Sprayberry Dental and Dr. Jeffrey Knauer rocks! I have only been going there for about 2-3 years, but I have always had very tiny bottom front teeth which were my permanent teeth. Out of the 4 different dentists I have had in the past 10 years, those teeth have always been chipping away. No dentist ever gave me an option on what to do with them. They just kept refilling the breaks. No one ever mentioned it was due to my overbite and I had no idea since I had previously had braces and throught all was well. Dr. Knauer made a plan which I spread out over 3 years due to cost (included orthodontics) and today I finally got my bottom teeth fixed! For the first time, I can see beautiful bottom teeth (yes, they are crowns but they are mine) and I wont be gumming my food when I am older. Thanks so much to Sprayberry Dental and Dr. Knauer!

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Jane Hart

Terrible. I just learned of "roster only" coverage. they follow a printed list that comes out monthly. if you have a child in school in another state, and have switched your primary care provider for the purpose of care in another state, switching back to sprayberry requires a month in-between to get the patient back on the printed roster that is provided monthly -- a printed list -- which has nothing to do with actual coverage or elegibility. as a result of this self-imposed requirement by sprayberry, my child is no longer elegible to get dental work under our current plan in December, when she is home from school. I will be changing dentists! Ridiculous!

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terry7893

I walked out of the place after they wanted too much of my personal information. Its none of their business where I work or how long Ive been there. Its none of their business what my Social Security number is. Its not going to help them treat me better. Then they said theyd have to make a copy of my drivers license. I said I dont think so. Unless youre the Dept of Motor vehicles. Have you people never heard of IDENTITY THEFT??? Ever wonder HOW it could happen?? Its because YOU GAVE THEM ALL YOUR INFO!! Then someone from the office steals it or their computers get hacked into.

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Karen Fuller

Dr. Jeffrey Knauer has been taking care of my teeth for several years now. This is a very busy office, I have noticed the staff are concentrating while they are multi-tasking. Keep up the good work Drs. and staff I apprecaite you along with the full roster of clients you have! Plus, I really like Michele. Michele and I worked together in the past. Dr. Jeffrey Knauer hired her as an assistant after she finished her dental school program. She has been working for him for 2 years now, and she loves working for this practice.

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A Private User

Today, my husband tried for 2 hours to get thru to change his appointment. He could not. I called from my office, and got thru which leads us to believe that somehow they programmed their telephone system to ignore his number. He finally got so frustrated that he went there in person. The front office persom, Lisa was so incredibly rude and indifferent to the problem, that we are definitely going to change dental offices. But first, a complaint letter will be written to whomever is in charge over there.

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A Private User

They charge you double what everyone else would charge. If you ask them some question about your teeth, they would charge you without letting you know. they would put a price for any words that come out of your mouth. I highly recommend anyone not to go these dentist cause all they want is money.

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