River City Animal Hospital

Reviews 6

ME

Melissa McDeid

This place has been my vet for over a year now and I always loved them until last time I took my dog there. All they care about is making money, and could care less about your pet. We just recently took my dog in because she had a vaginal infection, a bladder infection and one of her teets were swollen. When the doc came in she prescribed a topical cream for the infection and felt the teet. After about 30 seconds she diagnosed with her with a toumor and she said she was pretty confident that it was cancerous. She was very heartless about the entire thing and we told her that this "toumor" just appeared with the infection and that is changed sizes daily. But she was adamant that it was a toumor. She left to get the estimate for how much the surgery would cost which was $600 and asked us if we wanted to schedule it. I said that I would have to wait a week to budget and that I would call them. She said ok left the room and sent her assistant in to collect a pee sample to determine if she needed oral antibiotics (even though she clear as day had an infection) my dog was very nervous and couldnt provide a sample. They said that we could bring back a sample and they would prescribe it then. So my dog was basically going to have to wait all weekend for antibiotics. We went home and started applying the cream and her teet became smaller. After the weekend I finally got the antibiotics. After one day of giving her the oral antibiotic her teet went back to normal. So I called the office manager and explained what happened, explained how the first vet I saw didnt seem to care and asked if I could come in for a second opinion. They immediately told me "yes you can but we arent doing it for free". Ok? They told me for $50 they would see her for a second opinion (mind you the original exam with medicine was only $65 dollars) so they didnt even offer a discount. I was extremely fed up at this point. I felt that this was their mistake and they needed to make it right. I spare no expense when it comes to my dogs so this wasnt about the costs to me. I called another vet in the area. I didnt tell them what was going on asked them their price they said $55 for a new patient. I schedule an appointment for the next day. He felt her teet and couldnt find a growth at all. I then told him what the previous vet said so he felt again. After about 10 minutes he assured us that he had no reason to believe it was cancer or that she even had a growth. So what would have happened if I had scheduled the surgery and the first vet cut my dog open for no reason? Would they have given me a refund? Would they have lied and said they did remove a growth that wasnt even there? And all along my dog would have gone through an unnecessary surgery? I know that misdiagnoses can easily happen. But this vet did not care about us or my dog. All she wanted was for us to schedule the surgery. She didnt care that this dog means the world to us and is my sons best friend. All we were to her is a customer. And the clinic that employs her only cared about their bottom line rather than caring for their customers. I will never take my pets there again.

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Yvonne Rein

Highly recommend these these guys really got their a game on, they know whats going on, they know whats up and they have saved so many of my pets through the years so many times I do dog rescue and Rehabilitation and train people, and when I Rescue an animal I always take them there for immediate well check-ups and overall well-being theyve helped me for many many years I highly recommend dr. Bryan Luce and dr. Frank Clovis they are the two of the top well Studied vets in terms of veterinary medicine in my opinion... they really know their field and I am aware that there are people that drive all the way from Montana just to see these two men for their Animals because of their track record and the work that they are able to accomplish with these animals. Theirability is nothing short of amazing I highly recommend them. the facility is clean they always find a way to work you in if your schedule is not acomidating theyre always willing to work with you no matter what in my opinion. As I mentioned I do dog rescue my last little Doberman that I rescued they were I save him he has absolutely no immune system whatsoever and they were able to help him.

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Brittney Cooke

Went to this vet because my cat was scratching horribly, asked if its ear mites or fleas. They said no to both and gave me an antibiotic for a theoretical infection. Well it didnt help, and despite what they told me, he does have fleas, so they obviously didnt check. And my poor cat had to go 10 more days without relief because i stupidly trusted this vet and went with the antibiotic. i should have gone with my first instinct. They are incompetent, and the whole time it felt like they were flying by the seat of their pants. This is my first time dealing with fleas, and yet I was the one who was able to diagnose the problem, not the vet. Useless, absolutely useless. And on top of that, the receptionists were nothing but rude to me the whole time. I would never recommend this vet clinic to anyone, not even to my worst enemy!!!

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Connie Mullerleile

We took our Yorkie in to have her teeth checked, which resulted in her having some of her teeth pulled. My understanding is that they put the animal out and insert a breathing tube. Since this happened...about a month ago, she has been coughing. When we took her in because it is not going away we were charged for something that was caused by the procedure or carelessness. This does not seem fair. Charge, charge, charge. We wont be back !!! Im sure they are fine with normal things (which I would have thought teeth cleaning would be) but I would definitely do research and get a 2nd opinion. This is not our first questionable experience at this establishment. Be careful...they will charge, charge, charge.

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dean andreasen

We are full time RVers and came to this area to buy a new puppy. The breeder recommended a vet to us. We checked this vet out on google and decided that we would never trust them with our puppy. We looked up vets in Post falls and found high reviews for the one on herborn st. We made an appointment and was very pleasantly surprised by the service we received. We have vets in nevada, mississippi, texas and one in Shelly Idaho that we like. None of these are more efficient, friendly and professional than the River City Animal Hospital. We will probably not return to this area any time soon but feel that the people who live here should consider themselves lucky to have this business available to them.

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Tracey Gould

The office is rude. The doctors are good but the prices are too high and I feel you are just paying for there facility. I cannot stress enough on how there office is unprofessional and just rude. They were my vet since 2009, since a few months ago I have gone elsewhere as my cat fell ill and when i called for a appointment they stated too busy cannot get me in so I stumbled upon another clinic who had never seen me before and got me in within the hour and I LOVE the new vet, as there prices are fair and the staff is pleasant and caring. I would not recommend this clinic to anyone unless you like to get overcharged and treated like dirt.

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