Northgate Small Animal Hospital

1497 Vandalia St, Collinsville, IL 62234, USA

Category:	Animal Hospital
Address:	1497 Vandalia St, Collinsville, IL 62234, USA
Phone:	+1 618-205-6044
Site:	northgatesmallanimalhospital.com
Rating:	4.7
Working:	8AM–7:30PM 8AM–6PM 8AM–6PM 8AM–7:30PM 8AM–6PM 8AM–2PM Closed

Location

Photos 23

Reviews 13

Steve Atteberry

My wife and I signed up for a veterinary plan in January 2013 for a stray cat we adopted. In December 2013, a call service hired by Northgate contacted my wife to ask if she would like to renew our veterinary plan, and she gave a non-commital response saying that she would need to talk to me before renewing. We were told by the Hospital Manager at Northgate (Glenda) yesterday that it is their policy to auto-renew anyone who does not give a specific answer of "no" to this call service. Thus, we were auto-renewed for 2014 without consent. Northgate proceeded to take about $30 per month from us for each month in 2014 (except December). We did not know this plan had been renewed, and we did not visit Northgate during 2014. When I called Northgate to get this straightened out, they flat out refused to give us a refund of what was taken for 2014. Glenda first told my wife that she had one month to use all of the services allowed by the plan before they expired. She did back down from that and agreed to give us a 12 month window to use the services. I will never purchase another service from Northgate. If they are willing to perform business practices such as this, what else are they capable of?

A Private User

When my cat recently needed a rabies booster and a checkup, I looked up the local vets and clinics online to figure out where I should take her. Northgate had consistently good reviews, so I decided to give them a try, and Im glad I did! Everything about my experience with them was fantastic. Requesting an appointment through their website was quick and easy, and the staff were very helpful both online and in person. Dr. Patrick took the time to do a thorough examination of my cat, and I really appreciated his explanation of the advantages and disadvantages of the different types of rabies vaccine available. Some of the other reviews have complained about the cost, but I found Northgate to be completely reasonable: a full checkup set me back about $70, including rabies and distemper vaccination, and the peace of mind it gave me to know that my (big) little kitten was fit and healthy and protected against disease for another year is worth far more than what I paid. Its possible that other vets may be cheaper, but I certainly cant imagine any other clinic in the area also matching the friendliness, warmth, and quality of service I found at Northgate.

Kelli Rauckman

This is just simply the best veterinary clinic that I have ever been to. The facility is immaculately clean, easy to get to, and has hours that fit into my hectic schedule. The staff is small and youll always see the same few faces when you go in. Theyll know you by name, and theyll actually care a lot about you and your dog/cat/whatever! Dr Edgar has been particularly great with my family carefully explaining every day conditions as well as helping us understand serious diseases. I love that she doesn’t talk to me like I went to medical school. I dont know how many times Ive said to someone there, "Thank you so much for your extra efforts. You have really gone above and beyond and Im sure you know that is not the status quo". They were extremely sensitive during my dogs difficult battle with cancer and they left me knowing that I had done everything I could and he had been in the best possible hands. The prices are great and they have a great client referral program. Needless to reiterate, I highly recommend

Kathryn Young

We have been going to Northgate Small Animal Hospital in Collinsville since we moved to O Fallon in 2009. They were recommended to us before we got in the area. We have three dogs and two cats and their care is tremendously important to us. Through the years, we have had our share of illnesses and the doctors and staff at Northgate have been terrific! They are caring, knowledgeable, and always willing to take the time to answer any questions. Equally important, they have taken the time to get to know our pets and show great compassion. Their office hours are very flexible and they are a very friendly, yet professional, clinic. We highly recommend Northgate Small Animal Hospital!

A Private User

Ive been taking my two dogs to Northgate for approximately 10 years and Ive always found Dr. Ring to be very helpful and professional. Hes the kind of doctor I like...very dog friendly...he always gets down on the floor and pets my dogs before he gives them any type of exam or shot. Just like a doctor for my human child, I want a vet for my dogs that treats them in a professional but friendly and compassionate way and Ive found that Dr. Ring fits the bill...and my dogs actually seem to enjoy visiting him. :) And, while I havent had the opportunity to meet the other vets in the practice yet, Ive always found the techs and front desk staff to be helpful and friendly too.

A Private User

Ive been taking my dogs there for years. Everyone is very nice there and they always take their time with you and your pets. I have seen all of the veterinarians there at one time or another and I have never been disappointed. I also, due to the economy, recently called around to get pricing on annual services and they are very competitive for the area- not charging an arm and a leg like someone else here said. I will continue go see Northgate because I like to get the best care possible for my pets.

Jeffrey Carra

Dr Amy Edgar and the staff at Northgate are fantastic! We’ve taken our German Shepherd mix and our cat to Dr Edgar several times, and each visit is efficient and effective. The appointments start on time, Dr Edgar and staff are thorough, explaining everything without “talking down to you”, and without rushing through the evaluation and explanation. Aries and CJ are much better following their visit, and they don’t get anxious when they visit the doctor.

Richard Bilodeau

I have used Northgate for many years and at least 7 different pets (dogs and cats} and wouldnt think of going anywhere else. Doesnt matter which doctor or assistant who attends, I always feel they treat my pets with empathy and professional care. The advice they give is always in the best interest of my pet. Thank you Northgate!

Stephen Jarnagin

Had to make one of the hardest decisions of my life. While the doctor can be perceived as a naysayer of sorts. It becomes obvious that she deeply cares. In the most crucial of moments, offers the deepest of sympathies, because of her, a terrible situation was bareable as well as humane. I will always remember her kindness.

Jason T

The Doctors are all very friendly and extremely knowledgeable. All of the veterinarian technicians and the ladies who work the front desk are extremely friendly and always ready to help with anything. They truly love the animals.

Gary Cope

We have been going to Northgate for as long as we have lived in Collinsville. Dr. Edgar and her staff are both caring and competent and consistently go out of their way to care for our dog.

Debi Mitchell

Dr. Edgar is SO good with our nervous big dog. She makes him feel comfortable and spendstime answering all my questions. She takes her time with each dog and owner. Thank you!!

Dawn Ellington

Dr. Amy Edgar @ Northgate has always taken great care with my two dogs. I trust her skills and opinion. She is knowledgeable and compassionate.