Scranton Orthopedic Specialists

Reviews 10

ME

Melissa Wesley

My husband called on a Thursday afternoon and spoke to a woman on the phone to schedule me an appointment as I had severely sprained my ankle and broke my foot the week before and was told at CMC ER that I needed to see a orthopedic specialist. The woman asked him when I injured myself and then asked how soon I would like to be seen. He told her the sooner the better. She then told him how about TOMORROW at 9am. He told her that would be perfect and repeated it back to her " so tomorrow at 9am" she said yes TOMORROW at 9am. Then when we showed up there on Friday at 9am the women at the window told me that my appointment wasnt until Monday at 9am. When my husband and myself told them no that there was a mistake that the woman told us TOMORROW at 9am which would be today they said that, that was impossible that the dr that I would be seeing was in surgery. Then we asked if there was another dr that I could see being that They were the ones that had made the mistake. They then proceeded to tell us that we were the ones that had made the mistake. So they called us liars. Im warning everyone that if you make an appointment with these so called specialists make sure you get the name of the person you speak to on the phone when you call to make your appointment so you have proof of your appointment and hopefully wont be called a LIAR like we were. I dont trust a dr who cant even get there appointments straight. Be Very careful when dealing with these people. Just a warning!!!! Dont be screwed like I was.

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jonathan paul

I fractured my wrist and was referred to Scranton Ortho for a review. I arrived right on time for my appointment but still had to wait 1.5 hours before seeing someone. Once I did, I still had another 20 min wait before the specialist reviewed my x-rays. The doctor ultimately was uncomfortable with giving me a diagnosis and suggested I see another doctor. A second appointment had been scheduled that I couldnt make and since then Ive been unsuccessful with 4 attempts on getting through to their receptionist to schedule another appointment. Ive been on hold for at least a half hour each time, and Im on hold right now clocking 1 hour 19 mins and counting. I think theyre playing a game to see who can be on hold the longest because someone asked if I was on hold very quickly then placed me back on hold for another 20 mins. Since I started this review I got through at about 1:23:00 or so and they transferred me to the "scheduling dept". Once there, the receptionist verified my contact number, asked if I dialed the right number and wanted to call me back. Surprisingly, I received my confirmation call a few mins after and life goes on.

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Megan Bungay

DO NOT GO HERE EVER!!!! Worst facility ever, the front office staff is rude, lazy, and a bunch of liars. We drove over an hour to get here and they lost our childs referral and refused medical treatment. All they care about is money, money, and more money. They blamed us for not having the paperwork they needed. Im not the doctor or the nurse how am I supposed to guess at what they need. Couldnt they have called and said they were missing key information can you get it before you come? In addition when I was seen other than a 4 hour wait and the above fiasco they ordered an MRI on the wrong body part and than said there was nothing wrong and the doctor couldnt figure it out. Than they sent me to a facility across the state for a steroid shot. When I got the MRI results I had to make an appointment and wait several weeks, they dont give results over the phone because the staff told me they are unsure of what someone may do to themselves with bad news. Again money, money, and more money. Just for the results my insurance was billed over 4K and it was on the wrong body part. This place needs to be investigated and condemned.

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Elizabeth Campbell

I never got past the intake because the receptionist there are very rude and will not listen to anything but what they feel is what they know to be correct.. I better not get a bill because I never even went past the receptionist because they would not see me even though I had my insurance information on hand for them and all they had to do was call to verify and they wouldnt do anything at all.. my insurance went into effect on Saturday the 1st and I did not get a card yet because it was Monday and since the computer system did not update to show what my deductible and coinsurance and all that is they would not see me because it is their policy that you have to pay first.. They are the most rude people and I would not recommend them for anyone.. seek another orthopedic

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Brian McCarthy

I have nothing but great things to say about my experience with Scranton Orthopedic. I have never waited more than 20 minutes in the waiting room or the exam room. Dr. Henzes and his assistant were very professional and answered all my questions. I even called the after hours service for a question and received a call back within 10 minutes from the covering doctor who not only answered my question but provided quality feedback. I had a torn quad tendon repair the last week of February and they had me back up and running before the end of May! I would recommend Scranton Orthopedic to anyone.

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Donald Julian

I went on Monday afternoon after having a painful knee on the weekend. I was taken care of immediately by the front office staff Who were so kind and courteous. Then I was taken back and examined by a PA ,had xrays and seen by an orthopedic doctor. In 1 hour I had all that plus an injection and PT ordered. and went right downstairs to keystone for a knee brace. I was so appreciative and impressed by the professional care I received. I would recommend this injury center very highly. No sitting and waiting. Caring staff. Pam Julian

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Linda Mokay

I see several doctors at SOS and I have had a pleasant experience every time except once. Staff at the front desk have always been nice. Wait time has been minimal in the waiting area and also in the examining rooms. I must be seeing the right doctors and being there at the right time. May have to see another specialist and I am going back to this group once again.

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SC

Scott Burguess

Desk secretary here are very rude and not helpfully for people that come back from college 150 miles away for appt. and a few minutes late due to traffic. They are unwilling to give note about issue that has been affecting school and needed for the school to approve extention. Highly disregard this office

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Sandy E

The walk-in clinic was able to help me after the Emergency Room did absolutely nothing. Doctor Jordan knew there was no way I could walk or endure the knee pain until the date of my MRI. He could see the excessive swelling and ordered a course of steroids to get me through. Very grateful.

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Jenna Ford

This is the worst Experience I have ever had , The girls at the reception desk are very rude they will say things such as not my problem the supervisor is so rude do not go to Scranton Orthopedic it is awful!

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