VCA Advanced Veterinary Care Center

Reviews 4

LM

Lm Clark

I took my 19 year old cat, Punkin here for an emergency. I called the VCA clinic on W 86th street because this is where my cats records are.....in the midst of the crisis I did not notice the VCA on 86th closes at 11:00PM now. Their phones roll over to the VCA in Fishers but they did NOT BOTHER TO TELL ME THAT when I called to say Im on my way. Instead they said "OK we well pull up her records and be ready for your arrival." I drove all the way to W 86th Street. 18 minutes away when I was 5 minutes away from Fishers. My cat was dying for Gods sake!. This was at 2:00AM. I ran every light and broke every speed limit to go to the VCA on W 86th Street to find it closed. When I called the W 86th Street number I asked where are you??!! I was casually informed "oh we are in Fishers". Whaaat?!!! Her only excuse as to why I was not informed of their location on the initial call I was informed she didnt talk to me on the initial call. We drove the 18 minutes back to Fishers, with a barely breathing cat by this time. The receptionist was uncaring and cold. My cat died. After having me fill out a bunch of forms, on check out they got my cats name wrong, address wrong, phone number wrong but damn if they didnt get the credit card number right. My humble advice for a crises in the middle of the night confirm where you are going. I called the both VCAs the next day and they apologized. Yeah...tell that to the the cat who suffered 40 minutes longer than she had to....I get it she was old but this is egregious. There are no words for me to explain my anger, sadness and frustration. My cat would probably not have survived given her age but yours might. Just take heed to this cautionary tail. Pun intended. Furthermore, I got no diagnosis. Other than a mass or fluid on her kidneys. Yes, I knew she had CKD. I was too upset to formulate questions. A kidney mass didnt cause the labored breathing did it? Wish I knew. Their attitude was shes old "it just might be time to say goodbye". While this this may have been true, I still dont know what happened. I made the agonizing choice to have her euthanized. I question this whole experience now. What could I have have done differently...would it have mattered? This was one of the worst nights of my life. Please check with your vet and see who they recommend thats open 24 hours. I am absolutely heartbroken and LIVID.

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WI

Winston Long

The only word I can use to describe this facility is HORRIBLE! I have never send a clinic purporting to exist for the purpose of caring for animals back to health and relieve suffering, ONLY if you are able and willing to pay. There business model is built on cash, you can tell it when you walk in. They wanted a deposit of $1000 to get him admitted. The poor cat was in so much pain, I paid it... although I did state I thought that was too high. He stayed overnight and was administered some pain meds. The next morning, on Monday, as this VCA visit occurred on Sunday, I had a conversation with his regular vet when the office opened, and I decided to check him out and take him to my vet in Noblesville who really cared for the well-being of animals. Anyway, I went in to check him out and expected a refund of some of my money only to find out I owed another $310.20 before he could leave! My vet in Noblesville cared for him several days and even performed surgery on him to remove the obstacles in his bladder, all for well under $1000. Bottom line... Unless you are really wealthy to the point that money does not matter, you simply will not get a good value at this clinic. I have thought back on this and wondered what they would do if a pet owner could simply not afford their treatments? Would they release the animal without treatment? Would it still cost? Think about it. I typically do not complaint about anything, but if it saves people from getting taken advantage of, it is worth my effort.

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KA

Kayce Louden

I took my cat to the VCA Fishers and I dont think my experience could have been any worse. I came home to my cat vomiting and urinating blood. So I rushed him to the VCA Fishers because it was the closest emergency animal hospital to me. I arrived at 9pm and the staff seemed responsive at first and they took my cat back immediately (believing he was blocked). I soon realized that the VCA was majorly understaffed. My girlfriend & I filled out our paperwork and then proceeded to wait 45 minutes for the tech to come in to tell us that our cat was not blocked thus he was not in immediate danger. She also mentioned that there were 3 other animals that checked in at the same time and that our cat was not as important as the other cases. I wasnt in a rush and recognized fully that it was an emergency facility, but my pet was ignored for a solid 4 hours. The vet seemed inexperience and has no confidence in her diagnose and has no reassuring recommendations. They were going to do an in house urinate-analysis so we could have answers but because they were too understaffed they ended up sending it out. We spent over $400 for no answers, antibiotics (that didnt work because the doctor didnt even know what was wrong), pain medication, and a urine-analysis. 2 weeks later our cat did blocked and I truly believe that the VCA Fishers is the reason that our cats life was at risk and we ended up paying $1100 in surgery costs. I would definitely avoid this center AT ALL COSTS! I highly recommend the VCA Noah hospital!

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TR

Trista Miller

I have not used this facility for ER services, only for Ophthalmology services with Dr. Budelsky. He has seen my Cavalier twice over the last year or so for cataract consultations. I find him to be very knowledgeable, helpful, considerate, and seems to have up to date equipment. I really wanted my pooch to have cataract surgery, but Dr. Budelsky thoughtfully relayed his concerns (12 year old dog with stage 3 heart murmur) and we decided against it at this time. He could have easily recommended the surgery for the revenue as it is a very expensive surgery, but he seems to put the dogs first, which is comforting and appreciated. At my first appointment his technician was helpful and friendly. At todays appointment she (Karen if the sign was correct) was not as friendly, a bit condescending, and short. When I asked what her eye pressures were when we checked out, she stated that she was not listening during the exam (concerning?!). When I said the doctor hadnt mentioned them specifically, she asked the receptionist to call the doctor to get the information instead of getting it herself. This seemed like a lazy and cold response. So technicians get a 4 which I feel might be generous, Dr. Budelsky gets a 5 for sure. Also, costs for the detailed exam were less then my initial ER visit in a different town, and he spends a lot of time with you. Thanks Dr. Budelsky!

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