Country View Veterinary Clinic

Reviews 3

A

A Private User

I would not recommend boarding here. I travel a lot for work so my dog is no stranger to kennels or to new people. When I dropped my pup off I left specific instruction not to use any kind of choke chain or the rope leashes (since this is what they originally wanted to use). Prior to boarding my pup I took a tour of the kennel (which I always do before leaving my dog anywhere). I also asked if it would be necessary for me to bring my dogs harness since some kennels are nervous to use a leash attached to the dogs collar in case the collar is too loose and dog could get away--I was assured they would use her leash and that I need not bring the harness. The kennel seemed to be a normal kennel and I wasnt very concerned. When I first dropped my dog off they went to slip the rope leash onto my dog--this was the second time I informed them that my dog has had previous bad experiences with those kinds of leashes and they were to not use a rope leash or a choke chain with her--her collar was very secure and she would not be able to get away (she is also a 27 lb dog and not hard to control). They seemed to take my request and took her back with her leash. I left her there over the weekend, when I returned to pick up my pup the following Monday I had to wait 20 mins for them to bring her up to me. When they brought her up she was yelping and whining like I had never heard her before. She also sounded like she was choking and couldnt breath. As they brought her through the door I noticed they were using a rope leash on her and with as fast as my dog was running towards me the rope was choking her. My dog continued to yelp--once I got the rope leash off of her she settled down a little but was still very jumpy and very skiddish (not like her at all). I asked about my dogs leash and the girl just stared at me blankly--it was obvious they had not used her leash once since they actually had to go find it. The minute my dog got outside she went to the bathroom as if she hadnt been out all day. I have never seen my dog respond like this to a kennel before and I will not ever bring my dog back to this place again. I was extremely disappointed since I use their sister kennel in Peoria and have never had any problems. Again--please think twice before using this place. It took my dog about 20 mins after leaving to calm down. There is something going on there and I would have given anything to seen video of what really happens in that kennel. ** Also, when I called back to cancel my future reservation and explain the reason behind the cancellation it was discomforting to hear no surprise in the receptionists voice but rather an apology that sounded as if it had been spoken before...

CH

Chasity Boysen

I brought my 20 year old cat into Country View due to multiple problems. When the vet came in my cat was calm but she had her assistant grab my cat by the back of the neck and try to hold her down. She is 20! Her bones and muscles hurt and we have never grabbed her in that way so obviously she was upset. My cat does not have claws and they were reacting to her as if this old cat was going hurt them. In the middle of the vet trying to figure out how to handle her, she said to her assistant that they need to be careful about rabies. I then stated to her that I have had her for 20 years and she does not go outside and that I can assure you that she does not in fact have rabies. The vet snapped back at me with the response, "if i have to get animal control involved with this situation, I can assure you it will be a big deal." I asked her if it would be okay for me to hold her while she tried to get her heartbeat and such and she said that there is no way she would allow that. After a couple more attempts to "manhandle" my old harmless cat she said that she was uncomfortable with doing the exam without putting her under anesthetics. When she finally let go of my animal, she fell of of the table which is pretty high off of the ground for a cat with bad legs. I immediately shot up to go comfort her and the vet said to leave her alone. By this point I was pretty upset at the whole situation. She then went on to tell me that my cat bit her stethescope and that she probably ruined it which was worth $300!!!! I dont care that her stethescope was ruined, it is part of her job! I was concerned about giving my cat anesthetics at such an old age and I tried to speak with her about that and asked if there were any suggestions that she may have thought might be wrong with the symptoms I had given and she repeated that she could not tell me without the testing which came out to be an estimate of $533. She then left the room and had a person from the front desk come in and tell me that I owe $45 for the exam. Are you kidding me??!!! What exam? The exam you told me you couldnt do? They were not concerned about my animal or myself as the owner and were only out to get more money. I will NEVER bring my animal back to Country View.

RM

RMARM

Let me tell you about this clinic... We had recently taken our dog here after she started panting extremely loud and fast and would not move. The dr told us that after scanning her that she had pus and bleeding in her stomach and that they needed to do surgery on her to see if they can drain out the pus and to see where the leak is coming from, and that this was life threatening to her. They gave us a quote for $1800 and charged us over $200 for the visit and some meds. They would not work out a payment plan either with us for the surgery, so we said we needed to think about this and do some research, but we wanted to schedule the surgery for the next day. They sent us home with antibiotics. I called my Aunt right after this and since she is part of a dog rescue group, I knew she would be able to tell me what I should do and she told me to take her to a different clinic just to get a second opinion and referred us to VCA Heritage Animal Hospital to see Dr. Dust. They got us in right away. Dr. Dust was not available so we saw another Dr and she scanned her and.... she had a really bad bladder infection......... WHAT??!?!?!?! This place (Country View) was going to cut open my dog just for a bladder infection?!??!! Well we got a third opinion just to make sure and yep bladder infection. So 1 star doesnt even fit them. Also VCA said "dont ever not bring your dog in just because you dont have money. We will work with you!" Now that (VCA) is a place I trust with my dog. We also got the same thing done here as Country View did and some meds and only spent $100. Cant say enough good things about VCA. DO NOT TAKE YOUR DOGS TO COUNTRY VIEW. I have heard stories after the fact about Country View and I believe they are shady more than ever now!