Apria Healthcare

8446 Moller Rd, Indianapolis, IN 46268, USA

Category:	Home Health Care Service
Address:	8446 Moller Rd, Indianapolis, IN 46268, USA
Phone:	+1 317-471-1778
Site:	apria.com
Rating:	1.1

Location

Photos 8

Reviews 7

Scott Engle

They are a bad company to deal with. I needed a CPAP machine and went through them. I called to see if I could change an appointment and then I was told that I should not have been given an appointment due to the fact that the machine that I needed was on back order. I made the appointment on Wednesday and then I called them on Friday morning and that is when I found out that they "claimed" that they didnt have it. Actually the branch had the machine. Then in April all of my insurance was checked out and everything on that end was ready to go. Then the morning that I wanted to change my appointment I got told that there was a problem with my insurance. I got the biggest run around from them. They knew of these problems and no one could give me a reason why no one would pick up a phone and call me. Then when I went and picked up the machine, I was all set to pay the upfront money that I was told that I owe, but the lady at Moller road checked it and called other people to check it out and they ALL told me that I did not owe them anything. A week later with no notification to me all of a sudden they took out over $100 from my account. I called them very upset and was told that I was informed wrong by the branch. I told them that was there problem and not mine. I asked for a print out as to what they said that I owed. And while I was waiting for my machine, one of the office ladies left and then another customer came in. Come to fine out, the customer was told to come to the branch to get something and then the office was told that the office lady needed to take the part to the customer. Dont trust them. Take your business someplace else.

Lauren Prifogle

I have been trying to get an oximeter machine for my son for over a week now. They have the machine, but somehow are at a loss as to how to get it to me. I have had 2 separate delivery drivers show up to my house empty handed. One to pick up the machine (that I never received). The other, Im not really sure. He seemed to think I would know what he was there for. I have been told on 2 separate days that my machine is scheduled for delivery. It was not delivered either day. I have also been told by 2 different customer service reps that they will not deliver it, instead a respiratory therapist will contact me to set up a time for them to come to my house, set it up, and show me how to use it. This has not occurred either. Finally today, I reached someone at my local branch who told me "the expectation is that I will come to pick up the machine." They will not deliver it, an RT will not come set it up. It is my responsibility to come get it and in fact, they arent even able to give me directions on using it. The manager could not give me a reason as to why no one Ive spoken to has given me this direction, or how exactly I was supposed to know to come pick it up. When I asked if one of the delivery drivers who keep making needless trips to my house could put it on their truck , she responded "No, they arent going to do that." Horrible customer service. Most disorganized company Ive dealt with in quite awhile.

pnut30

I have been with Apria for 17 years and I put up with poor customer service just because I didnt want to hassle with changing to a different company. Then yesterday, their poor service and lack of ownership affected my health-and I decided I can no longer trust my health to Apria. The employees are very clearly stressed and unhappy. They throw other departments under the bus. I was stuck without equipment last night. I called and sat on hold for 55 mins until the rep dumped my call off on a department who couldnt help. But the worst was the attitudes of the employees at the Moller Rd. Office. They got me the equipment but when it was broken,it wasnt their problem, I was on my own. Not an attitude I like from my healthcare providers. After 17 years, the last straw has been laid....no more Apria. There are other choices out there!

John Arnold

Apria is probably the most poorly run company I have ever had the misfortune of dealing with. Trying to get through their phone system is virtually impossible and when you do get to talk to a human it is always the wrong one who has to transfer you to someone else; and then hangs up on you. Then I have to start all over again. Usually it takes at least 45 minutes to an hour to get anything done at all. THIS COMPANY SHOULD NEVER BE ALLOWED TO BE ASSOCIATED WITH MEDICARE and I really cant understand how it has been tolerated this long.

Michael Devlin

I have been on hold now for 25 minutes to ask a simple question about my bill. I have had nothing but problems with this company. They are terrible to work with. It took me more than 6 mos. to take care of a bill that they continued to charge me for that was not mine. It went to credit. They are the worst. Make that 30 minutes

webeshete leghesse

Horoble expiriance dealing with their system, No follow up , I was traying to get new cpap machine and still waiting.

Dave Handler

Sluggish and disorganized