Pure Zen Dentistry

Reviews 4

KR

Kristen Proctor

Went in for a very painful tooth from a botched filling by another dentist. When I expressed concern w/Dr. Brooke Adlers recommended treatment plan, and wanted to discuss it some more, Dr. Adler became frustrated and lifted my seat and took off her mask and said "it seems like you dont want to follow through with my recommended treatment". I explained that I did desperately need to be treated, because I was in a lot of pain and my insurance, which covered the cost of the treatment, was expiring that week. Then she said that there wasnt time to do any treatment that day (even though she had just told me she could treat me and I confirmed multiple times before when setting up the appointment that there would be time). I said that I had made an appointment specifically for treatment that day (and had taken the time off and moved things around for the treatment). Then Dr. Adler said she would go talk to her office manager. When Dr. Adler came back a few minutes later, she asked me to get up and follow her. I asked if I was going to be treated, and she would only answer "The office manager will explain everything." When I arrived at the managers office, Dr. Adler quickly left me there. The office manager handed me a referral from Dr. Adler to go see another dentist. I told the office manager that I had told Dr. Adler I did want to move forward with her treatment plan, because there wasnt time to go see another dentist that week. The office manager was arrogant and rude, and refused to help me even though I was crying and begging for her help. I was so devastated. I had never experienced a doctor or dentist refusing to treat me, or someone acting so petty and smug about withholding treatment from me. This was all bad enough. But then 2 days later, I received a Cease and Desist letter from Pure Zens attorney stating that if I didnt remove the negative reviews I had posted on Yelp and Google following my experience, that Pure Zen and Dr. Adler would SUE ME for defamation and emotional distress caused by my bad reviews. This added insult to injury, as I was the one who had actually been hurt by this whole situation. I was (and still am) the one in pain and Pure Zen are the ones who were in the wrong. If anything, I should have been suing them! But I had wasted enough stress and mental energy on them already. I responded that I knew my rights and the defamation laws and that businesses cannot win lawsuits against consumers for recounting true experiences with them online. Their attorney began to argue back and forth with me about this via email for several hours the evening before NYE, and stated that if I did not remove the reviews, then they would sue me and I would need to hire a lawyer to defend myself. They were basically trying to bully me with the threat of significant legal expenses to take down my review. When I continued to refuse, citing that my statements were true and that I would defend myself in court if necessary, Pure Zens attorney replied that shes "looking forward" to suing me and that she may also pursue defamation charges against her law firm (Taft), though I had not mentioned her law firm anywhere online before this. This put me under tremendous stress and anxiety that negatively impacted my holiday weekend, and has continued to stress me out these last few weeks. Ordinary people should not have to worry about companies and medical practices making them go broke if they refuse to allow their right to free speech be taken away from them. Its a form of legal extortion that is wrong and something I would never expect from a medical professional. So far, I have not received any court filing notice, so hopefully this group has come to their senses and dropped their outrageous legal threat against me. It is amazing to me that they didnt just apologize, own up to their mistakes, and work with me to come up with a resolution to get me treated. Thats what any good practice would have done. I just hope that no one else has to go through this.

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JA

Jake Whobrey

I set up a consultation with pure zen to look into invisalign braces. When I first went in they told me theyd first clean my teeth which was covered completely by my insurance and take care of one tooth I had an issue with before we tackled the braces. On my follow up which I was told I was coming in for a crown they told me I needed an extensive cleaning. They wrote me up a plan and the total came to around $400 out of pocket when that wasnt what I came in for at all. And part of that bill was a $140 toothbrush they tried to persuade me into buying. The cleaning itself was the closest thing to being paid to get tortured I can describe. Basically had someone dig at my gums with a needle while I wasnt numb for 2 hours, even after I made it clear I could feel everything. Then the girl who was performing the procedure got huffy and puffy when I squirmed. Most uncomfortable dentist visit in my life by a land slide. Just like other reviews on here I feel that this place pushes products on people and recommends procedures that are unnecessary. I wouldnt go back if they performed the rest of the work for free. I took the time to create this account just to write this review and Im posting under my real name in hopes they read this and understand why I cancelled my next appointment. Concentrate more on being dentist and less on being sales people

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DA

Danielle Sirilla

I had an absolutely terrible experience. Lindsay and Dr. Shalit tried to convince me that I had previously had 2 fillings for cavities, when my dental record shows I have never had a cavity. What they were seeing were sealants, as I tried to explain, but they would not accept that and continued to tell me that I was simply not remembering having 2 fillings for cavities. A call to my former dentist confirmed that they were sealants. Dr. Shalit wanted to do 3 fillings on cavities. A visit to my former dentist for a 2nd opinion showed no signs of decay or need for fillings. It is disgusting that someone in a position of trust is extorting money from patients for procedures they do not need. It is disgusting that a caregiver makes their patient feel confused and anxious to obtain consent for said procedures. My former dentist is quite the drive from me now, but I will gladly make the drive to continue to see her rather than a dentist who is only concerned about the bottom line. Having the latest technology and fanciest office does you no good if you are lying to your patients and performing unnecessary work to afford it.

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PH

Phillip Jenkins

I really dont like going to the Dentist, but this place was serene and pleasant. They did what I asked and I got all my questions answered. The conversation was also very upscale from what you get with a common practice. I usually like to get in and get out, but not with this place. They are very bright and willing to listen to you. You have to deal with the typical medical policies and jargon, so yes - they will prick your gums, clean them abrasively, and suggest the best course of action even though it might be more expensive or not what you want...but it wasnt unpleasant. I was a little sore, but at least I felt in control. If expected much worse going in and left in very little pain that normal. I did have surgery here on my wisdom teeth, and bravo to how they handled it. Very pleasant experience. It was left with some slight problems, but this is typical for wisdom teeth. The actual boon was that they gave me the cell phone number of the surgeon. He was a stand-up guy, as was his assistant. I was not knocked out and they made what could have been a nerve-racking day into a quick and easy one. HIGHLY RECOMMEND

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