UnityPoint Health - Cedar Rapids

Reviews 5

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Kenzie Dawkins

Went here in May to find some help with my depression after experiencing suicidal thoughts. Didnt act on it or anything and didnt have a specific plan but knew that I was not okay and needed help. ER staff were extremely nice and thoughtful and caring and helped me feel as comfortable as possible! However when I got admitted and brought up to the adult psych ward, the nurses and staff were rude and acted like they didnt want to be there, acted like I was a burden. They said they could order my medication from the pharmacy that night because it was 24 hours but I did not get my medication because of reasons they did not explain to me when I asked. They found out through a urine sample that I had a UTI but did not tell me until the next day when the doctor came in, so I had no explanation as to why I was throwing up all night with a cold sweat and fever and the nurses made it seem like it was not a big deal. So my first night there without any sleep, being sick and having no treatment whatsoever. Next day I asked what there was to do around there and if there was group therapy or something like that. Literally said to me "We dont just give out therapy. We can ask the doctor if we can find someone to give you therapy, but otherwise we dont give it unless its asked for. There isnt much to do around here, you can sleep, watch tv, draw a picture, whatever." I was absolutely appalled that they didnt automatically give therapy to the people here or help them in any way. I was basically being babysat and recieved no treatment or coping skills or anything. The doctor however was extremely helpful in the fact that he told me about the UTI and helped me understand what was going on with me and even suggested some new medications that could help me with my depression. He was wonderful! But overall, I hated my stay here and I think there needs to be something done about it.

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Bobbie Bevins

I have 3 boys, ages 6, and 15 mos. (twins). All three were born at St. Lukes, and both experiences were wonderful. I experienced no complications with my oldest, but was nervous and scared, nonetheless. The nurses and staff were great and helped me to feel more relaxed and comfortable with the process. When pregnant with the twins, I was put on hospital bed rest at 28 weeks. I am so thankful that I was at St. Lukes! Ultimately, I spent 11 1/2 weeks laying in bed. The nurses and staff in the Womens and Childrens Center were amazing! Every person I, or my family, had contact with went above and beyond in making sure we were comfortable and had the most "normal" experience possible in that situation. All of our questions and concerns were addressed, no matter how small. My husband and son were welcome to stay overnight in my room with me whenever they wished, and were given a cot to sleep on - right next to my bed. We experienced many significant milestone occasions and holidays while I was there, and the staff made sure we were made to feel special for each one. I received the best care possible, and once the twins were born, they did too - even while they spent a week in Pediatrics before coming home. When I was finally discharged, I felt like I was leaving my second family. We recommend St. Lukes to anyone we know whom are expecting.

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Gene Hinman

After 2 recent surgeries (one an emergency) and several other procedures, we have had ample opportunity to observe staff on several floors of St. Lukes. My care in all was excellent; staff were caring, constantly asking if there was anything I needed. Even the housekeepers were so caring after an "accident" brought them in to clean up. One of the nurses went to the library on her lunch break and looked up information on a rather rare problem I had and made copies for me. The dietitian worked out a special diet plan for me that involved several complications. The ostomy nurse taught my wife how to care for my ostomy, came back multiple times to be sure we were comfortable with the procedures and gave us her card so we could call after we got home if we had questions. Warm blankets when I was cold, a cot for my wife so she could stay overnight, thorough answers to all of our questions, anticipation of my needs, all were a given. The exchange between departing nurse and the one coming in was really a plus, being sure we understood what was to be going on. The "white board" kept us informed about daily plans. We were so impressed after my first stay that we became hospital volunteers.

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Julie davis

I was schedules for knee replacement at St Lukes. When the pre appointments were made I realized there was one appointment that I could not do. When I called to change it the pre admission person in orthopaedics was rude and snide on the phone. It got to the point that I totally lost my temper. I was not upset about not getting the time I needed I was upset at how I was talked to and treated. I cancelled my surgery at St Lukes and scheduled it elsewhere. The lack of professionalism at St Lukes made me feel I would not get good care there. To make matters worse this persons supervisor called me and while she talked to me in a professional manner she basically told me I was wrong and that they couldnt schedule me for the time I needed. It was never about the time, it was about the nasty tone of voice, the bad attitude I got, the lack of care to my dilemma and mostly the lack of professionalism. Again that person did not listen. If I could give St Lukes a minus on this review, I would.

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Evey Siems

I really appreciate what you have done to keep people alive. It means a lot to me because if you guys didnt do what you do now, my sister would not be alive or at least I dont think she would. My sister when she was born was born with one kidney. The one thing you need at least one of to survive. She has needed 2 surgerys in the past and if anything went wrong I wouldnt know what happened and why she wouldnt be home. I was only 2 years old when she had her first surgery and I was almost 2 years old when she was born. So, all I am trying to say is that I thank you for all you have done. So all those who dont like this hospital youre wrong. This hospital saved my sister and they will do anything for you or youre family!!!!! Thanks a lot, Evey Siems

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