Eye Care Of Iowa - East Des Moines

2566 Hubbell Ave, Des Moines, IA 50317, USA

Category:	Eye Care Center
Address:	2566 Hubbell Ave, Des Moines, IA 50317, USA
Phone:	+1 515-262-1094
Site:	eyecareofiowa.com
Rating:	4.1
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–7PM 8:30AM–5:30PM 8:30AM–5:30PM 8AM–12PM Closed

Location

Photos 3

Reviews 22

John Dodge

I went to Eye Care of Iowa for an eye exam and eyeglasses. There was a 20 min. wait before the exam, but the doctor was friendly and answered my questions. The selection of frames was good and I easily found a pair that I liked. However, I was informed by the staff that my insurance would only cover a small amount of the exam and I had to pay the balance at that time. No problem, I paid my bill and a week later I had a new pair of glasses. But a month after that, I received an Explanation of Benefits from my insurance company that stated they paid a lot more than Eye Care of Iowa thought they would. When I tried to get a refund of my overpayment, they first stated they dont give refunds and would use the funds to credit my next visit in a year. But after I insisted they refund the money before then, they stated I would receive a refund check in about 2 weeks. I received my check 4 weeks later.

Debbie Crouse

I will not be returning to this business. Years ago I had went to the office in Pleasant Hill, IA--rude!! Years later I thought I would retry the business in a newer location--once again--rude!! The office staff were NOT bright at all. None of the office staff knew anything, and when I asked how much longer it was going to take (all I was doing was picking up contacts), I was told not much longer and that someone did a walk in (what that had to do w/me, I still have no idea). The optometrist, has no personality! The eye chart had more personality. I could go on, but I would run out of room.

Derek Johnston

It was my first visit here and I made it clear to the staff that I might be purchasing eyewear elsewhere. They still pulled my benefits authorization I found out after leaving and trying to buy eyeware online. I am completely out of contacts and wanted to buy my glasses asap for the best price with the most choices. They would not give any trial contacts either. When I got home my insurance told me since they pulled the authorization for eyeware I couldnt order glasses and receive my benefit allowance for 3-5 days. The doctor was friendly and answered my questions.

Brandon Bowers

I have been going to Eye Care of Iowa for years now. It is very convenient that they have multiple locations around the Des Moines area. The doctors are always friendly and tell youbstep by step what they are doing and why they are doing it. I also purchase my lenses and frames from here. The whole staff os friendly and helpful from the time you enter to the time you leave. I highly recommend Eye Care of Iowa for all ages.

Tautalamaiaso Pippitt

One of the clerks behind the counter was very rude and mean. She insisted that I leave my kids in the car while she printed my childs prescriptions. Unbeknownst to her, leaving children alone in the car is breaking the law. I was about to leave without a prescription another clerk ran out with my prescription. Sad to say that one person ruined my experience with them.

Tracy Patterson

Started off appointment with them running 30 minutes behind (no call to reschedule), then out to tech to pick lenses (had already picked frames) and they were short a person. So in all I was there over 1 1/2 hours for an appointment that should have taken 1/2 that time. Prices are SUPER expensive to any other pair I have purchased at other retailers.

Tommy Paulson

I switched from another optical place to this place and was not disappointed. Staff was very courteous and the eye doctors answered my questions, explained everything and I got fitted for new contacts. Went back for a recheck and everything is fine. Found out my last place had wrongly marked my left/right contacts as well. Shouldve switched years ago.

Audrey Miller

The wait for the exam to start can be kind of lengthy but the doctors are very friendly and patient with young kids. There is one staff member that seems to never smile nor is she very friendly, unless she is talking to a coworker. Almost seems as if she feels like she is better than people. Otherwise, Im satisfied with going there.

kaleb johnson

I have been going here for years. They usually are very helpful. This time I didnt feel very important. I asked about my insurance and was told it wouldnt help pay for new frames but found out at work it would. I might try going back one more time, but if the attention to my needs doesnt change I will be going somewhere else.

Matthew Diehl

This place is fantastic. The Docs are top notch. The office staff is friendly and informed. The selection is great. I dont like going to corporate stores and this office offers competitive prices with unparalleled expertise. The two doctors I have met with have been highly intelligent and extremely passionate.

Karen Morris

Staff was very friendly and helpful for both my six year old and myself. They were able to explain everything that was going on so my son wouldnt be scared this was his first visit to the eye doctor. Wait times are very low and you are seen by or before your scheduled time.

Jennifer Wolf

I started going to Eye Care of Iowa because it was close to my work and I am so happy with it! They are great at follow-ups, professional, and whenever I order contacts they come in in a few days and I immediately receive an alert that they are in. Very happy.

Jeanette Keough

The staff and the doctors always explain everything so I understand the changes Ive been having with my eyes due to me dibeties. There all so kind and caring. I would never switch optical places. Thanks again, Jeanete Keough

Myriah Brookhart

I have never been not satisfied when I go there for my yearly eye exam. They are knowledgeable on what insurance will cover and explain my cost. All of the staff are amazing and I feel at home and comfortable.

Jason Vore

I love this place, been going here for years and they are always great to work with. They take the time to go over everything and I feel like they really care about me as a patient. Will be a lifelong customer.

Rod Bergren

Went here about 9 months ago. Lots of options and the price was great and the Doctor was friendly and knew what she was talking about. I enjoyed the experience immensely

Marilyn Torgerson

Quick In and Out. Problem found --outlook discussed. Still working on it: but should be resolved soon.

Kaitlin Anderson

Over priced and they dont like to work with onthings or let you make your own choices on your own health

Daphne Bergren

Staff was friendly and knowledgeable and there was a large selection of glasses to choose from.

Tammy Gaudette

Friendly and knowledgeable staff. All four of us from my familygo there and have for years.

Tony Dao

Good place for your eye exam.....glasses too expensive here.

joe chezik

Ive always had excellent service at this location.