Mercy Clinics Family Medicine Indianola

Reviews 3

JE

Jessica L

This review is regarding the Urgent Care clinic. (Warning: this is a bit long!). We had a terrible experience there. The receptionists were unnecessarily rude. We came in about 15 minutes before they were closing for the day. Our two year old had been involved in a scary accident and suffered an injury to his foot, and as parents we were a bit shook up. Upon entering it was clear that they didnt appreciate us or anyone else coming in at that point because they didnt want to be there. There was an elderly couple at the check-in desk when we arrived and the employees acted so frustrated that they werent moving fast enough. The one receptionist very curtly told us to fill out the yellow form then asked us in the same manner to fill out the additional paperwork. My husband did so while I stayed at the counter while the receptionist copied our insurance card. While standing at the counter I saw the nurses acting miserable because there were more patients to see. I also overheard the receptionists mumbling about wanting to lock the doors, and again acting like they didnt care to be there and were having a horrible day working there. My husband, (who is quite particular and tends to do things by the book) while filling out the paperwork, got to the sheet asking for a signature to verify wed received a copy of the privacy laws. He hesitated because we hadnt. While I hinted that it wasnt a big deal, he decided to ask the lady at the desk to see them. She acted like that was the most ridiculous thing to request. She ended up giving it to him. It was about five pages long. He sat down to glance through them. Meanwhile the lady at the counter, very obviously referring to my husbands request, sarcastically said, "Really?!". I guess he was the first person to ask to see this!? Granted, he didnt have time to read it all, but it was rude to act like it was foolish for him to ask, when he has to sign something promising that he had been made aware of the rules. Bottom line, the entire experience left me furious. They acted like they were having a terrible day, meanwhile we had just experienced our son having a scary accident. I think we were having a much worse day. And Im sorry that the timing of his accident didnt line up with their schedule of not wanting to help any more patients after 3:30 when they were to close at 4. Ive worked retail and I know how discouraging it can be when customers come in right before you close and you are ready to go home. But, this is not a retail business. Its a business built on helping people with unplanned injuries and illness. People are going to come in right before you close, because they NEED to. Again, we arrived 15 minutes before they closed and Im fairly certain we even got in to see the doctor before they closed. I dont think they had to wait to leave too much after 4 oclock. Their rudeness and tactlessness caused me to write this. While I was an distraught mother, I was calm enough and level headed enough to recognize we were being treated unfairly. I think if you hate your job so much, maybe you should find another one. You dont have to make everyone else have an awful day, just because you apparently are. I will never go back. I dont expect anything to come of this message, but if someone is questioning going here or another place, save yourself from rudeness and go to the other place.

VI

Vicki B

I am very upset and disgusted with the lack of compassion and care from the staff at this clinic. I have been to this clinic before on a few other occasions and had received outstanding customer service with compassionate doctors and nurses. I visited this clinic about two weeks ago and recieved the worst customer service experience and care that I have ever dealt with. The workers at the front desk were decent and helpful and I was back in an exam room within 10 minutes, but the nurse who came to get me from the waiting room acted as if she hated her job with a passion. She was very rude and aggressive with me shoving the thermometer in my ear with force and almost seemed to be yanking my arms around to take my blood pressure and pulse. I went to this clinic on my break from work thinking Id be in and out quickly due to the fact that I was one of three patients waiting to be seen. As I waited in the exam room for almost 40-45 minutes to be seen by a doctor I could here staff continuously walking past my door laughing and joking around as if there werent any patients waiting to be seen. Once the doctor came into my room she was in and out of there as fast as she could not letting me explain all of my symptoms without interrupting me every 10 seconds to hurry up the process. She asked if I wanted a strep test since I had a sore throat and high fever; I asked how long it would take since at this point I had to be back to work in 5 minutes. I was unsure because I didnt want to be late for work, but they informed me that they could do a test then call me later that day with the results. First off the doctor didnt tell me her name, she didnt tell me what I was sick with or give me any kind of diagnosis, but offered me antibiotics. Later that night I had not gotten any kind of confirmation that I even had a prescription called in and I also never received a call from the doctor letting me know if my strep test was negative or positive. I ended up having to call the clinic the next day to find out my results (which were apparently negative) I then received a call about a week and a half later again from the doctors office saying that my test was negative; which I had already known since I had to call to find out the results. This morning around 4 AM I had the same symptoms once again (high fever and an awful sore throat) and ended up having to go to the Emergency Room where I was then told i have a bacterial infection in my blood system and wait for it! Strep throat. Due to the negligence and immaturity of this clinic I ended up in the hospital. I do not recommend this clinic and next time I am feeling under the weather I will be taking my business elsewhere. As a young college student it is hard enough for me to make it by and now due to the poor customer service and care of this clinic I am now going to be struggling to pay off my bill from my visit to this clinic and now a hospital bill. I am extremely furious and frustrated.

LA

Lauren Duffy

Not only was I charged the full amount of my test that needed because of an incompetent desk attendant, who stopped me in the hall on my way FROM the bathroom to have me sign a form, and THEN told me that form was so I could pay the full amount since they dont take my insurance which I was not informed of before the test. I then tried calling to complain about this system and my call was never returned. I THEN received a bill 5 months later, with nothing on it as to what i was paying for, though I paid IN FULL at the desk. INDIANOLA IA branch. Not very compassionate.