Open Cities Health Center

Reviews 7

SA

Sai Vang

WARNING: DO NOT go here! WORST service ever! Almost every staff including Dr. Ellen are rude, prejudice, and unprofessional people. These people look as if they dont want to work. Frown on their faces, super slow, and talked to us as if we were illiterate. I took my mom there this morning (12/27/13) and they made us waited for over 3 hours. Dr. Ellen came to see us for a quick 2-3 minutes to RUDELY asked us why we were visiting, in which, the medical assistant already asked us prior to meeting Dr. Ellen. So, obviously, Dr. Ellen came in to see us unprepared. Dr. Ellen left us for hours before assisting us. Actually, she didnt even assist us, she came back after an hour and 30 minutes to notify us that we have to get some of my mothers shot elsewhere and that a nurse will come give my mom the remaining shots that they have available. I asked her if they can make an appointment for my mom to the referral place. She gave me an annoyed look and told me she do not know how the other clinic works, so we will have to find out ourselves. Additionally, she told me directions to the referral place, but didnt even bother to write down what clinic and address. That unprofessional doctor was in a hurry to leave, and I stopped her to asked if she was going to help us with another medical issue that my mom came in for. She said she wasnt notified about the other medical concerns so we will have to wait because she have other patients she needs to see. I told her that when we arrived, the medical assistant wrote down our purposes to see her, and that the other medical concerns were part of our visit. Dr. Ellen just hurried out and didnt even close our door all the way. 20-30 minutes afterwards, a nurse popped her head through the doors to ask if we were still waiting for shots, and we were.That nurse left our room, and similar to Dr. Ellen, she didnt shut our door. 30 minutes after that, the nurse and Dr. Ellen came in and didnt even tell us what shots they were giving my mom. I asked what shots they were, and Dr. Ellen said, "they are traveling shots like you asked for." I said, "I know they are shots required for traveling, but what are they called and etc." The nurse handled me papers of the shots information and still didnt even tell us what the shots were. They expected me to read it to my mom, in which, I did. Dr. Ellen told us to reschedule for the other medical concerns that my mom has. I told her that we dont need it. Dr. Ellen left without notifying us, and after my moms shots the nurse did not even assist us back to the lobby or tell us how to get back to the lobby. Seriously, what kind of uneducated and ignorant people like them gets hired to work with patients at Open Cities. We all know that Open Cities Clinic are open to low income people and that every once in a while the clinic may become chaotic, but that give absolutely NO right for the staffs and doctors to treat their patients this rude. Note to Dr. Ellen: We are not dumb, and we have every right to know what the doctors (you) are giving us. So, dont tell your patients that you are giving them traveling shots; we need names of the shots and what each shots are for. We are busy people who work too, so dont waste our time and make us wait 3-4 hours for you who is not doing your job. You are supposed to be a professional, so be it. Treat your patients like how you would want to be treated. DEFINITELY NOT COMING BACK!!!

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MO

Molly Heldt

The customer service there is HOOOooorrible. It takes more than an hour of more waste of time for me waiting for someone to answer the phone. I called again the next and waited more than 30mins a rude lady answer then all the sudden wanted my social security number and If i dont have it then I should call when I do. It was not professional at all. I believe there is no doubt about the great dentist but POOR judgments when it comes to hiring rude front desk assistants who barely answer the phone. This goes to some private practice Doctors out there too. If you want your business to grow make sure who your hiring is not chasing the customers away hmmm....

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KO

Ko Koo

Absolutely horrible service. We called in advance to set up an appointment for this place. The receptionist mention that we can do a walk in (earlier the better). So we decided to come right when it opens. We were transferred to numerous of departments, only to be said that walk ins were not allow. Luckily they booked up an appointment that morning for us. We waited 2 hours only to notify that our doctor was behind 2 appointments, only making us wait for another hour or longer. Receptionist dont now what they are doing and here we are, waiting for 2 hours pass our appointment time for doctor who is just too slow for anything...

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Honda Hardy

Really unprofessional place and bad receptionist. I call it was put on hold for 30 min and then went straight to voice mail, this happens on multiple occasions. I left massages 3x this month and havent had a call back for my parent appointment. Then yesterday I call and got a hold of them at , and it took foverver to find my parent info. After putting me on hold 10 min and 5 min look, She then had to call me back because theyre lots of people at her desk and she must attend to them before me. I then waited all day and still no call back. Why would a place with this level of professionalism excess.

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SA

Salat Tuke

These are the worst staff ever! Ive been going there since I was little but now I am done with them. Calling to schedule an appointment is a pain with having to hold for the longest time ever and leaving voice message to be called back to schedule many times but never got any calls. Im going to Health Partner Dental now and the staff there are way more professional. When I was there, the phone would ring and the staff would just be chatting. No wonder no one ever pick up the phone. I would not recommend this place to anyone.

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MI

Michelle Brant

have tried for the past 4 days to get an apt for a med refill.CANNOT GET THRU!!!!. just get the stupid message that "they are experiencing a high volume of calls" no matter what time of day u call this is what u get. I have now been on hold got 20 min.. its 445 in the evening. and after being on hold all this time,it disconnects me.. so now have to call back... I had my pharmacy send a refill request 6 days ago.. no response yet again!!!! they should think about hiring more competent people.

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JE

JENNY XIONG

worst unprofessional place ever. I use to go here as a walk in my son was sick and they told me to wait. I water for a hour and they didnt call him in at all so I got missed and left. even when I have an appointment scheduled it took them freaked 30min-45mins to call you back into the room. very slow people that dont care about their patients. I will never go back. shitty ass place ever. this clinic dont even deserve to be call a clinic at all.

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