Clinton Parkway Animal Hospital

Reviews 5

A

A Private User

This vet was overpriced, provided poor quality care, skipped low cost but critical mechanical examination in favor of high priced diagnostics, and then lied about the matter when confronted with her error. If you want a beautiful waiting room and facilities, this is the place to go. But expect to pay as if you were in Beverly Hills. We took our cat into Clinton Animal Hospital because he stopped eating and started vomiting. We were impressed with Dr. Michaels communication ability, and the manner in which she told us what she was looking for as she examined our cat. The doctor mentioned that the problem might have been caused by ingesting a string, and tried to examine the underside of our cats tongue by wedging a pen in his jaws. When this failed, she ceased to examine his tongue. She ordered an xray, and recommended a course of diagnostic treatment totaling over $400. This facility charged $30 for an anti-nausea treatment that costs $6 elsewhere in Lawrence. We took the cat to Dr. Ermeling at Gentle Care vet the following day, who gave him "a little laughing gas" and found a nylon string around the base of his tongue connected to a wad of string in the stomach. She used a scope to remove the string and sent us on our way for $203. Meanwhile, when we returned to Clinton Animal Hospital to get a refund for the $80 we were charged for a radiologist who never viewed our xray, the tech volunteered--before we told her about the string-- that Dr. Michael claimed that she had offered to anesthetized our cat to check for string around the tongue and we had refused. This was flatly untrue. We could only conclude that Dr. Michael knew that a string was likely the cause of the problem, yet prematurely gave up on direct inspection of the tongue and recommended a battery of expensive tests instead. We have an estimate of all procedures she recommended in writing, and anesthetization for inspection of the mouth was not one of them. We would have gladly had her inspect the tongue, as we were glad to have the other vet do so. If you want a beautiful waiting room and well tended grounds, this is an excellent place. If you think paying high dollar equals high quality, this is the place. If you want expert and ethical care, you might want to look elsewhere.

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A

A Private User

The staff is very good. Dr. Liebl is a kind, patient, and very competent vet. We were very happy with his service. However, we had two interactions with Dr. Olson that made us decide to leave for another clinic. First was an office visit on Dr. Liebls day off. Dr. Olson didnt ask many questions, just ordered us around, and told us things we already knew. If hed just ask us, we could have had a dialogue but he came off as arrogant and condescending. Because he wasnt our regular vet, we just let it go. The second encounter was an after hours emergency when our dog got into some chocolate chips on the counter. Dr Olson was the on-call doctor and he acted extremely annoyed that we pulled him away from dinner or something and it was clear that he wanted us off the phone asap. He didnt ask about our dogs size and weight or many specifics on how much chocolate she ate, he just told us to "pour hydrogen peroxide down her throat to make her throw up." We hung up and thought that sounded weird, so we called an animal poison control hotline and we had a very nice person ask us detailed questions and tell us that for the weight and the amount and type of chocolate, she would probably be fine without any intervention, but gave us some symptoms to keep a lookout for. We told him about the hydrogen peroxide and he laughed and said it was an old-school remedy that really wasnt necessary. Theres gentler ways to make a dog vomit and we didnt need to anyways. Our dog turned out just fine. No followup phone call ever came from Dr. Olson to see how our dog was doing, but we did get one from the hotline. We decided that we couldnt take a chance on getting awful treatment from Dr. Olson again, so we found another vet. Apologies to Dr. Liebl - he is a good guy.

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JA

Jane Knittel

I have been taking my dogs to Clinton Parkway for doggie-day-care and over-night boarding since 2008. My 2-hour daily commute + 8-10 hours workday + attending graduate school full-time have made it my pups home-away-from-home + my peace of mind knowing the pups are safe, happy & loved. When I looked initially for a location to board my pups I consulted the Humane Society website on what to look for in a boarding kennel. All of their following key items on their check list passed with a BIG YES when I toured the clinic and kennels: • Does the facility look and smell clean? • Is there sufficient ventilation and light? • Is a comfortable temperature maintained? • Does the staff seem knowledgeable and caring? • Are pets required to be current on their vaccinations, including the vaccine for canine kennel cough (Bordetella)? (Such a requirement helps protect your animal and others.) • Does each dog have his own adequately sized indoor-outdoor run or an indoor run and a schedule for exercise? • Are resting boards and bedding provided to allow dogs to rest off the concrete floor? • Are cats housed away from dogs? • Can the owner bring a pets special food? • What veterinary services are available? • Are other services available such as grooming, training, bathing? • Clear explanation of how are rates calculated? My pups are the first to get in the car to go to the kennel & the first out of the car when we get their pulling my arm off to get in the door! I know they are receiving more attention and supervision than they would be at home alone most of the day. I also like the fact with my older dog that he is being monitored by staff trained to spot health problems. I can see why Clinton Parkway is a Best of Lawrence winner!

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JO

john warren

On February 1, we had to make the difficult decision to let one of our dogs transition to enternal sleep. We had been discussing this previously and once we decided we called Dr. Tom Liebl for the final transition. Dr Tom has been our vet for our animals for over 15 plus years and he is part of our family. We were greeted by the staff and hugs as we all knew what was going to transpired. The final minutes with Melody was very beautiful and Dr Tom was there as a friend and doctor who loved our pets as much as anyone. When I came back two days later to get dog food others staff came up and express their thoughts about Melody. We cannot express our deepest satisfaction for Dr Tom and the entire staff during the time of our transition. We have seen all the VETS here over the years and all of them are special and the STAFF is so great we always know our dogs are in good hands for boarding, grooming or visits. Thanks John and Debby Warren, Macaroon and Olive!

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DA

Dave Greenbaum

Cesar Milan may be the “dog whisper” but Tom Liebel doesn’t even move his lips and dogs understand him. He’s a unique individual who serves both the patient and the animal owner. He understand these are companion animals and a key part of people’s lives. When a pet and it’s owner come into his office, he realizes the dynamics and treats them with respect and amazing compassion. He doesn’t talk down to the owner nor use jargon those in the medical profession wouldn’t understand. I completely understand when he explains health issues with our dog Tova and when I ask questions, he answers them without talking down to me. Tom always returns phone calls and is absolutely committed to the health of the animals he’s entrusted with. Clinton Parkway Animal Hospital is more expensive than most place in town, but my dog is absolutely priceless and I can’t imagine using anyone else.

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