Category: | Eye Care Center |
Address: | 7900 Shelbyville Rd, Louisville, KY 40222, USA |
Phone: | +1 502-327-8838 |
Site: | local.lenscrafters.com |
Rating: | 2.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Kim Kremer
AVOID AT ALL COSTS! I had frames that I purchased from a boutique crafter, and was looking for a place to have lenses made. When I went to LensCrafters, I was assisted by a gentleman who did not provide his name or greet me. He stomped off to a desk, expecting me to follow, and proceeded to decide for me which lenses I should get...to the tune of $1200+ for two pairs of glasses. I was not given any options, allowed to make any decisions, or be involved with the process until I recoiled in shock and asked what he was doing. At this point, the employee became defensive, leaned in close and told me what a good deal he was giving me! After requesting him to change the lens package he had chosen, I was able to reduce the cost by half, which is still outrageous. However, I was in a bind needing the glasses, so had little choice. I had to follow up with the location, as I was never called and informed that my glasses were ready. They had them for over a week by the time I called to inquire, which was still two days short of their given processing time. Buyer, beware. Skip this location! I am sorry I did not go to my regular Target Optical provider, and Im paying the price...in more ways than one.
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A Private User
Rude employees, overpriced frames. Just buy online and youll be much happier (twice Ive found the same frames online for about half of what they were trying to charge at LensCrafters). These people sure know how to treat customers like crap. I wear glasses, am easily talked in to a good sale, and have the cash to spend on frames that look great. But, I have been in this store 3 times, and although they have great frames, the staff has been horrible to me every time. Not once has an employee said hello, asked if I needed help (even after spending 10 minutes looking at and trying on frames), or even made eye contact. This might not be so bad if it was extremely busy or something, but one employee was simply sitting down, and another customer (who came in to the store AFTER I did) was treated like royalty. Maybe I was dressed too casually for them to think that I was a serious customer? (Ironic, considering that the glasses that I wore into the store cost around $400.) Dont waste your time and money with LensCrafters, trust me.
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Linsey Koenig
I went to this place yesterday to buy a pair of sunglasses. Betty and Ray were helping me. At first I was really disappointed because they couldnt verify my vision insurance. I have been a patient there for years and have always had the same insurance through the same employer. They werent going to give me the sunglasses until they could verify my insurance. I voiced my concern about this and both Ray and Betty stepped up and worked this out and I walked out with my brand spankin new Michael Kors shades. I have worked with Betty before and she is always awesome. Ray is supposedly the "office manager". He told me over the phone that my insurance was good and all I had to do was stop in. Since he didnt check my benefits before I got there I ended up spending over an hour at this place. That was ridiculous. I APPLAUD BETTY though for working so hard and making sure I left a happy customer/patient. I wont go to Lens Crafters again unless I get to see Betty!
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A Private User
NEVER AGAIN....... My experience with this particular store was the most horrible, unforgiving, and unprofessional place I ever witness in my life on this earth!!!! My experience in this store(oxmoor center) was an experience you hear about but never think it could ever happen to you. I was WATCHED, FOLLOWED, and IGNORED. And falsely judged and accursed. I never felt so discriminated against in my LIFE. The experience was a disaster from start to finish. The employees were rude and needs more training, coaching or placed as where. My business has always been at a lencrafter location I always had great experiences at other locations, but this one right here I cant do...i had to take my money to another location and i was a happy and satisfied customer,that location knows how to handle GOOD CUSTOMER SERVICE and treat their customer valuable. My experience was a nightmare.
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BobWa43
Terrible!!! I agree 100% with the previous 9 reviews. Had a prescription called in with the idea of getting my glasses in 1 hour. After getting the billing information, the sales person said it would be as long as two weeks. After a week, I noticed there was no charge on my credit card and called the store to check. I was put on hold for 25 minutes at which point I called on another line. Put on hold again and then informed that there was a problem with my card number and no order had yet been placed. Also was told that they were unable to contact me even though they read the correct telephone number and I have answering machine if I am not at home. With such incompetence who could trust the glasses. Avoid at all cost.
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Brian Sowers
Nothing wrong with the sales staff, but the lab is terrible. First pair of lenses, 2 hours not 1, didnt pass inspection so I had to wait a week and a half. Progressive lenses are worthless, not clear vision in any aspect. They ordered another set of lenses, another week and a half, equally worthless and the frames were gouged and scraped up. Returned that pair for different frames and single vision lenses. Guess what? After an hour and a half (not 1 hour) I was told that THOSE didnt pass inspection. Getting my money back and going elsewhere.
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Holly Sutherland
I brought in my prescription and had free roam of the store to pick frames. Browsing the frames actually took longer than the time it took to fulfill my order. I was given an estimated 30 minutes before my glasses were ready, but within 20 minutes I had them in hand (not to mention the convenient option of receiving a text whenever your order is available for pickup). The staff was kind, helpful, and professional, and the store offers a WIDE selection of designer frames. Highly recommended!!!
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Kristin Newman
I came to Lenscrafters after the most terrible experience at Gaddie Eye Center and luckily, it was night and day! Betty helped me and she was absolutely amazing!! I told her about my experience and she was so apologetic and made up for it by helping me choose from 20+ different sunglass options, haha. She was so helpful, energetic, and patient. We even ran into a snag with my insurance but she bypassed it right away and figured out how to make it work. Will never go anywhere else!
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Brian Barrow
Rude staff could care less about my needs. AVOID AT ALL COST! Even as a person that has the money to blow the prices at this store are outrageous. I could excuse it if the staff was better then I could justified the prices by saying I am getting great service but that is not the case. I wish I could rate negative stars I feel 1 star is to much for them. Also forgot to mention that the staff member lied to me and said it was illegal to give me my persecution number.
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Marcella C
I didnt even make it for an appointment before being spoken to rudely over the phone. I simply asked about an eye appointment after 3:30 and the woman I spoke to snidely replied got one at 4. Sure makes it hard for someone who works for a living to take care of getting an eye exam. The people who answer the phone are the face of a business, this is why I will NOT go to Lenscrafters in Oxmoor Center.