Category: | Eye Care Center |
Address: | 558 Ritchie Hwy, Severna Park, MD 21146, USA |
Phone: | +1 410-544-7417 |
Site: | peeperseyecare.com |
Rating: | 4.9 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–4PM Closed |
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B Nu
I developed a problem with my eye while I was on vacation. As soon as I got home on Friday morning, I called to make an appointment with my ophthalmologist but he could not see me until the following Monday. I thought my problem was minor so was content with the Monday appointment. I had an appointment with my primary care doc later that afternoon and relayed my symptoms to her. My primary care doc advised me to call my ophthalmologist ASAP about the possibility of a detached retina--an emergency requiring immediate care. Unfortunately for me, this advice came at 4:30 p.m., which is when my ophthalmologists office closes. Even more unfortunate for me, it was Friday afternoon so I had no hope of seeing an ophthalmologist until the following Monday unless I wanted to go to the emergency room at the hospital. At 5:45 my husband came up with the suggestion that I call Peepers to see if an optometrist could check out my eye. Peepers closes at 6 p.m. so I really had no hope of anyone staying late on a Friday in the summer, especially since I had no prior dealings with Peepers. However, I was told to come right in and Dr. Kevin Johnson spent a considerable amount of time checking my eyes. He was very pleasant and I never got the feeling that I was holding him up on a Friday evening. Dr. Johnson was able to assure me that I did not have a detached retina so I did not waste the weekend worrying and I didnt have to spend hours in a hospital emergency room. I really appreciate that Dr. Johnson spent so much time, even after the office had officially closed, to check my eyes and reassure me that all was well. I wasnt a patient of his before, but I will be in the future.
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Jenna Jordan
After searching through all the places my insurance covered, I decided to try this Peepers out because the reviews were so amazing. I previously had a bad experience with a rude Optometrist and a bad prescription, so even though this was not the closest place to my house, it was worth the drive for excellent service. I was not wrong--Dr. Mudd was amazing, the staff was very friendly and attentive, and the selection of glasses was exactly what I was looking for. Dr. Mudd did a great job with my exam and I felt like he cared about my personal situation with vision, contacts, etc, and answered all the questions I had confidently. For purchasing contacts or glasses (and sunglasses), you may have to ask questions and ask what your insurance will and wont cover, but that is not out of the ordinary--you should be asking these things anyway. The staff is friendly, helpful, and will answer all your questions. They asked why I chose them, I told them about the reviews, and they said that they are privately owned so that is why the reviews are so drastically different from other Peepers. 150% recommend, and I will be going back again and again!
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Kyle Bybee
Once again Dr Johnson could not have been more helpful. I had recently bought Google Glass and needed some contacts to try before getting prescription lenses in the actual glasses. He came in on his day off just to meet my schedule, and then I had to cancel. The snow storm had delayed my departure for vacation, so I was able to reschedule on Friday the 14th. He spent a generous amount of time working with me on the different kinds of contacts available in order to make the Google Glass work the best for me. He gave me samples of two types to try on my vacation and I will choose one when I get back next week. I just cant say enough about Dr. Johnson. His personality and willingness to talk about the many options available is something you never see in any Drs office or any retail operation. Dr. Johnson along with everyone on the staff at Peepers make getting new glasses actually fun…… Google Glass: Search greatest eye Dr and clinic in the local area….Results: Peepers Severna Park! Thanks again Kevin.
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Kathleen Bernhardt
I walked into Peepers in Severna Park around dinnertime. Someone immediately asked if they could help me. I showed Debbie Y. (sorry....did not ask her last name) my "mangled" glasses that I had stepped on. One lens had even slipped out. Debbie Y told me she could not guarantee a repair, but she would try if I acknowledged the possibility that the frames could snap in two. My favorite glasses...lightweight, so comfortable to wear. "Go for it. They are useless to me in this condition." Ten minutes later Debbie Y. approached me with my completely repaired eyeglasses in hand. NO CHARGE!!!! I did not even purchase my eyeglasses at Peepers....and Debbie did not ask. I had sent my college-age daughter to Peepers for an eye exam/glasses over the summer break, but now I will become a Peepers customer. Unparalleled customer service/friendliness. Thank you!
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Libby Ball-Beaver
I visited for glasses today. Not having worn them for over 40 years, I wear contacts, I was too vain to ever wear glasses because my prescription is like Mr. MaGoo :) Upon entering I noticed how spacious and the variety of frames was amazing. Its decor is very comfortable, yet stylish. This place is pretty big, it has 3 doctors. I was greeted with a smiling staff immediately and even though I arrived 1/2 hour early, oops, they took me right in. From the beginning to the end the experience was Great. Dr. Mudd was very thorough and explained everything to me. Lauren, who fitted me for my frames and also helped me pick them (thanks Lauren!) was a total professional and yet so personable. I could have chatted with he all day. I pick up my glasses in 2 weeks and look forward to visiting with Peepers again.
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David Rafferty
I took my 8yr old son for an exam and I was so pleased that I did. I checked out a few other Optometrists in the area but choose Peepers basesd on reviews I read. As we walked into Peepers we were immediately greeted. We where checked in and within a few minutes were called to be seen. The tests where given by a tech/assistant who was very patient and kind to my son. The tech She was very knowledgeable, explaining along they way and answered any questions. Dr. Gina Frankford saw my son after all test were completed. She was very kind and professional. She went over the results with us and answered all my questions. After that we were assisted with picking out the correct type of classes and fitted. The office was very clean, the Doctor and staff are very nice, so I will be back in the future.
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Andrew Carlson
My first visit to Peepers of Severna Park came after I lost my glass in a river. After my last eye care experience at “My Eye Dr,” I needed a change, and based on a recommendation by a friend, figured I would give Peepers a try. Everything about the purchase experience was excellent--the staff was friendly and helpful, the storefront was clean and organize, and the selection was exhaustive. Everyone who I talked to seemed to understand the situation I was in, and they seemed to want to help. After my exam, Sean the general manager helped me with my selection and order, and I was thrilled. Even after a slight miscommunication, Peepers made every effort to make it right. I would not only recommend Peepers to a friend, I would drive him there myself.