Hi Def Eyecare Center Waldorf

Category:	Eye Care Center
Address:	11930 Acton Ln, Waldorf, MD 20601, USA
Phone:	+1 240-435-4822
Site:	hidefeyecare.com
Rating:	4.7
Working:	Closed 10AM–6:30PM 10AM–5:30PM 10AM–5:30PM 10AM–1:30PM 9AM–2:30PM Closed

Location

Photos 28

Reviews 16

Sandra Housley

VERY VERY RUDE CUSTOMER SERVICE. I COME IN TO TALK ABOUT BEING A NEW CLIENT AND WAS IMMEDIATELY TURNED OFF AND I LEFT. I came to speak with someone and went toward the desk in the middle of the office as there was no one at the side desk. I noticed the woman stared at me as I stood there confused on where to go, we met eyes and she just continued to fill out her paper work, so I waited to see if she would acknowledge me after she finishes writing because I knew she saw me. She didnt. So I walk up and I excuse myself and greet her "hello, how are you?" I say. She stares at me blankly as if I spoke another language and said "what?!" in a very rude, harsh tone. Im taken a back at first by the rudeness. Before I can respond she rolls her eyes and says "what do you want!?" I say "you know what, you have a nice day" and walk away. I dont know if good customer service is a thing with you all, clearly not because that woman was vile but I would highly suggest replacing her with a newer, nicer person ASAP

Burdelle Boyd

My experience was a very good one. Hi Def EyeCare uses state of the art technology and they have a positive, professional attitude. Dr. Elshazli encouraged me to ask questions. His assessment of my eye health was accurate and complete. Dr. Elshazli explained all the details to me. He even sent me a couple of pictures of my retina. His Assistant was also cordial and professional. She made me feel at ease as she did a preliminary assessment of my eye health. I highly recommend Hi Def even though they are a bit pricy.

Ahmed Tawash

I wanted to share my uniqe experience, they were professional and had good team work. Dr. Elshazli was very welcoming and friendly. They are very busy but they never made me feel rushed. Dr took his time and explained everything to me. His assistant have good communication skills that make you feel that you are safe in her hands while she is finishing your pre-exams.

Ayla Oroian

Very nice and easy to work with. I called and got a same day appointment., reception is very nice as elk as doctors. Person who was helping me pick out glasses and contacts graciously answered all my questions and as able to help me with me selections. Would recommend and will be returning!

consuela carey

My experience with Hi Def Eyecare Center was wonderful. I was in a situation that require me to get a eye exam right away. Once I arrive, I was greeted with a smile and good customer service. I would recommend this place to anyone who needs a eye exam.

Kimberly Johnson

I had a good experience, the staff was patient and Friendly very helpful, the Optometrist was really professional He took time to answer all of my Questions, He even explained everything again to my Son,

Reginald Harris

I had an outstanding experience. the customer service was the bomb. Carla helped me with everything and made the visit enjoyable. thanks for the service

Brad Wittlinger

Walked away with finding out that I had been over minused in my vision for ywars / decades, what a difference the correct prescription makes. Thank you

Mel Wills

Service was great ! The people were very helpful and attentive. The doctor was very percise at getting to the root of my situation ... Awesome !

John K. Juneau

It was a pleasant experience. The doctor was able to help and recommend suggestions that would help my vision, especially with my contacts.

cynthia butler

My exam was thorough and the Doctor was very informative. I was completely satisfied with the care that I received.

Arrdaise Manning

I was very pleased with my visit. Very professional and considerate. Would recommend them to family and friends.

Wayne Irwin

Very professional very through eye care at its best - Thanks guys!

Victor Barzykin

Great service and great optometrists