VCA Abbott Animal Hospital

Reviews 5

DA

dave bass

Over the past 3 years I have used the VCA to get my cats prescription food. Pretty simple you would think. Unfortunately the VCA is the most unorganized business I have ever dealt with. On multiple occasions they "forgot" to order the food so I had to drive to another VCA to get it. When I arrived at the other location they claimed I didnt have a prescription for the food (even though I received the prescription from a doctor at that location!) My ties to the VCA ended last week when I went to pick up the cat food. They not only didnt have the food but informed me they had ordered the food for three weeks and it had come back on the invoice as "not fulfilled" So I have a cat that needs this "prescription" food and they didnt even contact me so I could make other arrangements. Real animal lovers. At first they tried to be accommodating, the VCA they usually redirect me to didnt have the food as well. They then offered to have a doctor recommend an alternative food. The girl working the counter disappears to God knows where for at least 10 minutes. When she returns she tells me they have no record of a prescription so a doctor cant even recommend an alternative. So basically shes telling me the VCA has been providing me this prescription food for nearly 2 years without a prescription but NOW they cant recommend an alternative. After doing a lot of research and reading a lot of reviews from people with animals on dietary restrictions there are now a lot of foods readily available at pet stores that are not only comparable but even better for your pets then prescription foods. If you care about your animals avoid ALL the VCAs. They dont care about animals, just read all the other reviews.

---

MI

Michelle McDonald

I had brought my cat when she starting falling over. They did lots of tests that all came back negative. They decided to run additional bloodwork that had to be sent to another office. Total cost over $500 just for the tests. It took 3 days to get the results and found she was suffering from kidney failure. I rushed her to Tufts and $2800 she recovered and was sent home. If the bloodwork had been processed faster it might not have been so life or death situation. On a good note they called me a couple times to check up on my cat and give advise on caring for her. She was sent home with an IV bag i had to inject myself and they were helpful in explaining the best way to do it. when my dog had to be put to sleep due to cancer they were extremely nice. Very patient as we said our goodbyes. We were there long passed closing time. They had me pay right before the injection and brought all the paperwork to me so I didnt have to leave my dogs side for a moment. Which is good before afterwards I could just leave and not worry about trying to figure out credit cards and such. It even cost less than I thought it would. Exam visit, shot and individual cremation where I get the remains back in a box I selected cost $288 and my dog was close to 100 pounds. 2 days afterwards I received a sympathy card with a stamp of my dogs paw print. I never would have thought of that and found it above and beyond my expectations since my dog had never been there before.

---

SC

Scott Ritner

We brought our pup here for the first time about a year ago, despite the shots she already got at the shelter, they decided to do their own protocol. For the moment we let it slide because the vet, Dr. Weissman, made a great impression and our pup really took to her. Within a year, Dr. Weissman had left and despite the kindness and helpfulness of her replacement, Dr. Cimonello, we are leaving. Why? Because the (non-medical) staff there are poorly organized, irresponsible, and, on top of that, have lied to us multiple times. They have consistently failed to follow through with their promises to provide us updated copies of our pups medical record, shots, etc. When we got one of her shots updated while away for the holidays, they refused to mark it as current even after we provided them the record from my partners mothers vet in Oregon. When we took her to the shelter for spaying (because they offered a significantly reduced price) they refused to note that on her record as well, even though Dr. Weissman saw they scar when we brought her in because of diarrhea related to the pain medication she was taking in the aftermath. Then, when we decided to leave, that is to "inactivate" (not a word) our account, they said they would email the record - they didnt. We called back a week later (today) and were told that they wont email records. Were done with these folks, perhaps this disorganization is why Dr. Weissman left too.

---

ER

Erica Foster

One year ago, I brought my Maine Coone to this vet. He had stopped eating, was loosing weight and sneezing and coughing bloody mucus. It was a mess and honestly I thought it was his end. I was very uncomfortable with the vet and the administrations lack of concern and I picked up a hesitancy proper to those who are a bit inexperienced. They were quick to offer expensive tests for his "cancer" or to put him down. I asked for antibiotics and brought him home for hospice until I would know that euthanization was unavoidable. Taking care of him was difficult- I wont lie - steam baths to clear his sinus, bottle feeding chicken broth and wiping out his nose while watching him fade to 6 pounds from 13lbs. I am glad I followed my instincts (or the pain of loosing my 14 year old cat)... Either way... hes healthy and active at 9/10 pounds now - he just has allergy issues and will be turning 16 in the beginning of 2015! I read the other reviews - so please, if you love your animal - take him/her somewhere else. Theres a nice place in Millbury called Riverside that I brought mine to months ago for an unrelated issue. Their mission statement is a quote about the treatment of animals being reflective of man. The vet kinda reminds me of James Harriot and/or Tristan. So check them out... (-:

---

A

A Private User

I took my new cat there and they didnt do half of what they were supposed to do. She was diagnosed with an ear infection and ear mites. They never looked at her wound nor did they ever tell me how to effectively handle ear mites. I was given a medication and sent on my way...of course that was after the distemper shot she received. And try to talk to the doctor after youve been sent back to the waiting room. Now here I am a couple of weeks later and my cat still has the ear mites and looking into her ears it appears that the ear infection is still present. On top of that she has cold symptoms possibly an upper respiratory infection. And because of this one of my other cats ended up with pink eye. Nothing that Abbott ever picked up on but managed to charge me $160 for a visit. Let me tell you something else as well. A friend of mine had brought her dog there because he was sick and he was kind of old too. Abbott wanted to put him down. I told my friend to go to Tufts. Good thing she listened because it turns out that he had pneumonia and was treated with antibiotics. He lived another year or two when Abbott didnt have any compassion. Dont waste your time here, find somewhere else to go.

---

---