Dermatology & Skin Surgery Center, PLC

Reviews 11

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Chuck Hardy

Today, March 10, 2017, I was fully prepared to make this my last visit to the center. My experiences have been a roller coaster ride for the last couple of years. I have had a growing feeling that the center was much like a conveyor belt that mostly objectified me. Until today there has been minimal rapport established between NPs or any of the technicians. I do not believe I have ever in two years ever seen the same attendant. Today that all changed. I was fortunate enough to be treated by DR. TRAVIS MORRELL. MD. He was assisted by a HIGHLY QUALIFIED Medical Assistant, Emily. Today was the first time in several years that there was any attempt by the staff to establish any rapport. Had it not been for Dr. Morrell and Emily, my next appointment would have been somewhere else. The ONLY other time I felt some rapport between Dr. and patient at this center was with Steve Heckel, PA-C. Thanks to the professionalism and superior treatment of the above mentioned people, I will plan to continue with this center. I can also say that the ladies in the reception area have also been friendly, attentive and polite. This Dermatology Center should take GREAT EFFORT to keep Dr. Morrell, Emily and Steve employed.....when they leave, I will leave also. C. Hardy

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Rachel Smith

The waiting time was awful. No billing process or information was explained to me. I only saw two PAs, never even saw a doctor. The practice is filled with PAs and NPs, the actual doctors dont seem to come around. They have NO continuity of care, as in I saw three different PAs each time I went, so I had to explain everything all over again and then they all had different opinions on what I should do for my skin issues. They also bill the biopsy to another company and sent them someone elses insurance information so I get a bill saying that this other company couldnt verify my insurance... well no duh, because it wasnt my insurance, which was a whole other ordeal to take care of. I am overall very displeased with the whole facility and lack of professionalism of their medical assistants as well. I only went back the three times because they had to perform a procedure and then I thought I was better off at least trying to follow up with the same place just for this particular issue. Dont go here, dont waste your time.

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Angela Ledesma

This place is a joke. All if the 3 times Ive came in Ive waited at *least* half an hour past my appointment time (which I showed up early for) to be seen. Came up to an hour this time around. Politely asked the front desk staff how much longer it should be, because I needed to be to work within the hour. They told me that they were very busy and there was nothing they can do... There was still at least a dozen people ahead of me (and thats only on my side of the room) so I left. The doctors and PAs all seem incompetent at best. They spend little to no time discussing the actual condition. Their best guess was "genetics" and said there was "nothing they could do". (Which makes me wonder why they brought me back to begin with) Absolute waste of time. Expect to spend your entire day here, if you bother scheduling an appointment...

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mary isabell

I had biopsies done and tried calling SEVERAL times to get my results . I only get recordings and can not even talk to a real person . Waiting to see if I have cancer or something less serious , weighs on a persons mind . My stitches will be left in for 17 days till my next appointment . Ten days are the longest for stitches to be left in due to heavy scaring . Mine is in the scalp at two different areas . I catch them while brushing and shampooing my hair . Having them for 17 days isnt necessary . I agree with the other review - Large family pictures of the doctors kids in the halls , are out of place and not professional . Animal / Nature pictures are more appropriate . I am very disappointed in the care and the response I have received .

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Kieran Moseng

Nothing like being -literally- laughed about by a nurse and PA at a dermatology office, having concerns dismissed, then having a doctor who spent less than two minutes in the room with me refuse to do a biopsy because he worried about leaving a scar. I understand that I was the youngest patient in their very busy office by probably thirty years, that I now use an elaborate foreign skincare routine, and that I suffer from dermotillomania, but a little respect and human decency still goes a long way. I do have a strong family history of skin cancer, and have never had a doctor refuse to biopsy a concerning spot. Needless to say, I am furious, disappointed, and will have wasted the majority of my day for this.

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DoggoSwag

New to the area so it did take a little while to get a new patient appointment. Doctors have been thorough in trying to figure out whats going on. Front desk has always been very friendly and wait time is usually around 30 minutes but usually see the doctor within a short time frame after being taken back. I see a different doctor or PA each time I go. They are always up to date on my file but Im a creature of habit and would prefer to see the same person each visit. Otherwise its been pretty seamless.

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Article II

Called with a skin condition asking if they had any openings and the FIRST question was "what kind of insurance do you have?" After answering, was told they accept my insurance but cant get me in for 1.5 months. I would have thought a practice this large (that has monopolized the dermatology market in Battle Creek) could take 2 minutes to peak at a person’s arm. Guess it will get better on its own or spread and consume the rest of my body...

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Marvilynne Cody

This practice is very large and caters to baby boomers.The outside staff was very nice but once inside the office I found the physicians assistants and actual doctors very rude. It took them 2 times to burn off a skin tag and they wanted to charge me for the second time, even though it had been frozen two weeks ago. I felt like I was an inconvenience to them. Also had to endure the doctors kids pictures plastered all over the walls.

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Judy Leclear

Ive called twice today,trying to see about a prescription, first thing this morning, left a message with the nurse,.... nothing back ,so I called again,5hours later, Sherry ,that answered the phone was rude ,"she probably hasnt got your message yet"... REALLY??? Im needing some assistance,and this is how your treated...dont bother calling back this place is a joke,i wouldnt recommend them to anyone!

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Sadie Tubbs

I would not suggest going here. I waited one hour in the waiting room and then another hour once I got in a checkup room. Once the doctor finally came in he barely even looked at me and just wrote me a prescription quickly, I didnt even really have a chance to talk to him. That was a year ago and I am still having the same issues. Its not worth your time or money to go here.

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Maria P

Dr is great, but office staff is terrible. They expect payment up front but never tell you that. I told them I didnt bring my HSA card with me and they treated me like a criminal. I have always paid my bills on time. Very disappointed in my visit.

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