Towne & Country Animal Hospital

Reviews 3

MO

MOLON LABE

If you love your pet-PLEASE DO NOT TAKE them to this wretched butcher house!The staff and doctors are very rude,uncaring,childish and very unprofessional with absolutely no bedside manner whatsoever!My dog had a emergency and had a hard time breathing and I immediately tried to find a 24/7 animal hospital that was open. I drove there and 3 women came out and wanted to drag my 98 pound dog in on the ground on a blanket! One "doctor" named Nadia started to work on her and I received no answers/updates for at least 45 minutes! She then came in without introducing herself and told me if I did allow her to get $846.07 worth of tests she most certainly would die. She would not look at my dog anymore until I consented to the cost of these tests which she did not explain to me. I walked to the front desk for a update and the woman that I was asking was to busy with her bagel to care to answer. I waited a additional 30 minutes until another "doctor" named Dan MacAuther.He came in a tizzy and stated that he was taken over my case because of a shift change.My dog is fighting for her life and these idiots think that this would be a great time for a shift change in personal. So the "doctor " that had been working on my dog this entire time did not think that my dogs life was important enough to stick around and finish her treatment? This "doctor" MacAurther stated that I had to make a decision "right now" to euthanize my dog because she could not be saved. Now remember , at this point no one had not taken the time to explain or show me any of the tests that were taken.I knew at this point I might not ever be able to see my dog again and asked to see her. The "doctor" refused by screaming at me and shut the door. I was begging the staff for info on what was happening to my dog.They answered by telling me there was a very nice crematoria around the corner. I later found out after reviewing the copy of the x-ray cd they had given me that they used another dog x-rays to diagnose my dog. I called "doctor" MacAurther days later to ask him some questions about the procedures he did and he could not be bothered. He told me that his staff informed him that I was only going to ask a couple of quick questions and that he really did not have the time for this.He was very combative on the phone about his actions that day and strangely enough kept asking if I was going to sue him.I asked if this was pertaining to the wrong x-rays I received and asked why the x-rays I was given was from a animal.I also asked him why was he being so defensive and I just wanted to ask him some questions he promptly stated he had other patients to see and that he would have to call me back later in the day.THE COWARD NEVER DID! The fact that he never called or responded to my concerns shows what type of "doctor" and person he really is.He then passed the call to robo-responder named Melissa who left a message she would call me back and also NEVER DID!!! You would think that if these "people" were in the right they would want to call a customer back and make things right with them. Town and Country claims to have experienced vets who only care about taking care of animals. This group of thieves only care about your pocketbook! DO NOT TAKE YOUR ANIMAL TO THESE GROUP OF CROOKS-UNLESS OF COURSE YOU WANT TO KILL YOUR PET!!!

HE

Henry Benjamin

PET OWNERS BEWARE!!!!!!! What ever you do DONT take your loving pet to this BUTCHER SHOP!!! They are only interested in your $$$$ money.. I have 3 dogs and finally have accepted the fact that they are rip off artists. Went there with one of my dogs Brody because of excessive itching. PAID there emergency fee of $85.00 plus each time. Was told my dog has an allergy to her food, was given a steroid and an antibiotic.. After two or so weeks still the same and took Brody back another emergency fee plus fees but different vet. Was told he didnt like the previous vets handling of the type of antibiotics that it would not work and given new antibiotics and new food of course it is the food he said. prescription food needed more money now. Well of course now my other dog has the same itching problem Norman two weeks later. Took both dogs up tonight felling really bad for my pets. Drove to town and country at midnight and I was upset and explained to them that this is crazy and I wasnt going to be ripped off again. Was told vet had an emergency surgery, of course I was the only car there that I had to pay the emergency fee if I wanted to see the vet. I said of course if I pay the extra $85 I could get right in. What happened to the emergency operation I said. $85 or leave, I left thank you jesus. These people are rip offs. I dont care about there response. It seems they have an answer to everybody but the truth will win out. They never have the same vets there always have young vets just out of school. I rather take my loving pets to someone seasoned, THEY DESERVE IT. OH THEY WILL WANT ME TO CALL MELISSA,RIGHT FOR WHAT, MELISSA WASNT THERE OR DOES SHE EVEN CARE ? TOMORROW COUNTRYSIDE ANIMAL HOSPITAL UPDATE THAT YOU MUST READ!!!!!!!! I went to Countryside animal hospital today. What a breath of fresh air. The vet who saw me actually had grey hair, not someone who was just learning to shave. I figured I needed a seasoned professional and that is what I GOT!!! Of course he new what was wrong right away. MITES just in two minutes of examination. WOW it was not a food allergy. You mean I dont have to buy the expensive food from you. No he laughed just a simple application of medicine and we were gone. He said that the other or as I put it THE BUTCHER SHOP would not be able to detect these mites by scrapping something only a seasoned Professional I think would know. BETTER WATCH OUT TOWN AND COUNTRY when I need meat I will call on you my favorite BUTCHER SHOP. BUYERS BEWARE OF TOWN AND COUNTRY THEY WILL KILL YOUR LOVED PET!!!!!!! AGAIN THANK YOU JESUS......AND COUNTRYSIDE ANIMAL HOSPITAL IN HOWELL on grand river ave.

EM

Emily McRae

T&C is okay if you want to just keep your dog updated on shots but overall you should probably get a different vet. As stated in other reviews, the front desk is unhelpful and uncaring, and each visit will have you with a different vet. While some are fine, others seem terse and cold, so its really a give and take with that. However, recently we officially switched to a new vet because of a very stressful experience. After a check up appointment on June 10th to get updated on shots, I scheduled an appointment for my puggle, Gracie, had to have surgery for two tumors on her front legs. My mom took her in for surgery and the woman at the front desk stated that Gracie wasnt scheduled for surgery, nor did she have any upcoming appointments, which is ridiculous because she had a follow up shot scheduled for July 1st. The woman was completely unhelpful and offered no solutions, didnt go to check with anyone, nothing. When asked if she even cared, she stated "Well shes not in the computer". My mom called a half hour after Gracie was scheduled for surgery and asked for an office manager or vet, when the woman said that neither was available, my mom asked for them to call her back. When an hour passed with no call, my mom checked to make sure the receptionist told the vet that she was waiting for a call, and the receptionist said yes, the vet was aware she was waiting for a call. Three hours passed and no call so we decided to look for another vet. Once we found a new vet that day, T&C took three hours to transfer vet records for our dogs and their records had stated that Gracie hadnt been in since 2013 which is 100% false since not only had I just taken her in but she had been there at least 3 times in 2014. I was able to find the receipt from my last visit and get a copy for our new vet and at 3pm we went back to T&C to get an explanation for why, even 7 or 8 hours later, we had no call back. At no point did we ever yell or scream at anyone, but perhaps if we did, they would have been quicker to call us back. Also- our new vet took note of all the bumps and warts Gracie had, which I have never seen anyone at T&C ever do and the high estimate for her surgery from the new vet was only $100 more than T&Cs low estimate. Save your money, save yourself the stress, and save your pets: Dont go to Town and Country.