Infinity Primary Care
| Category: | Family Practice Physician |
| Address: | 37595 W Seven Mile Rd #340, Livonia, MI 48152, USA |
| Phone: | +1 734-432-7581 |
| Site: | ipcmd.com |
| Rating: | 2.9 |
| Working: | 8AM–8PM 7AM–5PM 7AM–5PM 7AM–8PM 7AM–5PM 8:30AM–12PM Closed |
Location
Photos 1
Reviews 11
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Andrea Stogdell
I was terribly disappointed in the treatment I received. My husband is also a patient and loves the doctor he sees so I was very hopeful that this place would be a good match for me as well. I suffer a chronic condition and am looking to have a constant doctor, which is why I left my last office(they train residents so I was constantly being passed around to new doctors). When I explained this to the doctor I seen at this place he attacked me basically telling me that was a stupid reason to leave my last office, told me how I was and was not to contact him with issues I was having because he has had problems with patients in the past(mind you this is the first time I am seeing him) and then he must have decided I didnt have a chronic condition and I was just a addict looking for pills because he kept telling me over and over again what narcotics he wasnt giving me even though I told him repeatedly I didnt want narcotics as they dont work for my condition. I try to stay away from prescription drugs as much as possible as in my case they have done more harm than good. The only thing I asked for was a prescription for Elavil. He kept telling me he wasnt giving me Xanax, or Vicodin, I never asked for them and quite frankly dont want them as I have had them in the past and they make me feel like garbage. In the end he basically told me it was all in my head and I wanted me to see a psychiatrist. I left shaking and in tears I have never been so mistreated by a doctor in my life.
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albi thartori
Absolutely ridiculous ! I took my mom for a 1:15 appointment with doc Clint Bernhardt and was there a 1:00. They left us there waiting till 2:30 until I finally started to wonder around and found the doctor cheating with someone and asked him to come and see us . He finally came and said he was having a bad day ! Visited my mom very quickly and decided to give her a pain relieve shot that she would have to wait 20 min after. This was at 3 oclock and I had to go pick up my 4 year old daughter from kindergarten at 3:30 so we ended up leaving without doing the shot. We spent 2 hrs there and got no help what so ever. There is no supervision and management in the office to make sure that theyre service its satisfying . The worst staff and clinic Ive ever encountered in my whole life. No follow up phone calls. All they care about its the money. Absolutely horrible from beginning to the end. Dont use this clinic . Cant find words to describe how unprofessional and careless they are in this "care giving" facility! I wish a manager would call me so I can at least have someone appologize for the inconvenience they caused me !
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Barbara Meili
If you get the right doc here (ignore the people at the desk, they all seem like they are unfamiliar with the computer program for the office), its an awesome place. Very helpful and caring. But - emphasis on --- get the right doc. If you dont, youll wait and wait and get minimal help. Ive had both, am sick right now but am trying to wait til my doc gets back from vacation. Because shes that good. But if you get someone else, who isnt (and I dont get why these docs arent weeded out, because theyre bad, theyre foreign - not being un-pc here, just stating the facts, they make you wait at least 2 hours, even if you get there early, and they dont listen). So if you go there, get an American doc, its a huge difference in culture.
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Vinothkumar Kabirdoss
I was sick even after visiting an urgent care. I called here to check if any appointments will be available soon. Phone operator gave an appointment after 2 days as I am a new patient. But while talking I had severe cough already mentioned I am not feeling well even after visiting urgent care , phone operator gave an appointment next day itself. Doctor Jones is nice after seeing xRay result she called immediately that I have some issue with lungs. I went to hospital and got treated for pneumonia. In the follow up visit she found one of the test results is above the expected value and ordered for a test. Result was good and staff called and informed that it is good.
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Justin Redfern
When I called the hotline the operator was extremely rude when I was fairly reluctant on proper treatment. I didnt have a chance to even write the suite number in time as she was in a hurry to hang up on the phone. The waiting was way to long when they insisted to come in urgently over the phone. To top it all off, I was not comfortable with consulting to my physician at that point after realizing how hostile the environment was. Honestly I am glad I got my document release form filed out because its unfortunate when care is improperly handled at the very place youre supposed to feel safe at and it lets you down. Good going ladies and gentlemen.
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David Dodson
Had several skin tags removed by doctor with the liquid refrigerant. They grew back in a couple weeks and I got a bill post insurance for $125. By not taking the time and effort to cut them off they grow back. I called the office and refuted the charges. They got back to me and said skin tags are a 2 visit procedure and they will not waive the charges. Money-grubbing Doctors who dont care about the patients, only the greenbacks. I am now aggressively looking for a new Doctor.
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Alan Nicholls
RUDE! Crossed my name off the list while I was waiting(for almost 2 hours, after waiting a month for an appointment), billed me wrong, charged me extra, billing department is even more stuck up, got my prescription wrong SEVERAL times in a row, and told me "You can complain if you want, but were getting bigger every day, so its not like youll change anything". Ill never go back to any of their doctors again.
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Kevin Camilleri
Ive been here on some occassions for medical treatment, while my mother uses this clinic for her medical treatment. The whole clinic area is clean and mostly appealing to the eyes, but there are scuff marks scattered around, and the exam room I was in had an exposed hole in the wall. The doctors and wait staff, however, do a decent job at getting appointments done and are friendly.
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Lyns A
Very very, VERY rude reception staff. So turned off by their attitude. I got disconnected and never received a call back. I was a new patient, Im not now, Ill find another primary care physician. I would rather go elsewhere then have to deal with administration who feels theyre above their job. Very poor first impression that doesnt warrant a second chance.
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Michael Weston
Been going here for years. Great Doctors, great staff. I have recommended Infinity to several people whom are all very happy. I have always had a great experience with all the staff including front desk, docotors, nurses, and billing department. They are willing to always go above and beyond!!! Have never been more happy with an overall experience.
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Asd ihg
For someone reason they dont refill medication outside of business hours,yet they still have an answering team that only contacts the doctor when its sn emergency I dont take my medication just as a fun thing to do its an emergency and I have to take them as prescribed,they use to be so good now there not Im not coming back here anymore.