University of Minnesota Health Clinics and Surgery Center

Reviews 6

SU

Suzanne Durkacs

UPDATE: April 1, 2016 Update: The operations manager reached out to me and described all the changes that are being made to address my concerns about the lack of autonomy and anonymity provided for visitors like me who do not want the high-touch aspect of an Apple Store from my medical provider. Looking forward to seeing the changes during my next visit. Thank you, operations manager! ORIGINAL REVIEW POSTED 3/3/2016: The staff at this new location seemed to be overwhelmed with the high volume of first-time visitors since its only been open for 2 weeks. I want more self-service options PLEASE! Instead of a easy-to-locate clinic directory and way-finding signs, they have people greeting you and walking you to a clinic. I like that receptionists are no longer sitting behind a desk ignoring me while chatting with coworkers. Instead, people are walking around the clinics lobby with tablets to check you in electronically. These people are very perky by the way, much happier to be there than I was. The clinic I went to needs a sign directing you back to the lobby after you have seen a healthcare professional. Im not a fan of the new patient lockers that require setting your own 4 digit code to lock it. The old ones that gave you a key with the locker number printed on it, didnt just work better, they actually worked. One patient was walking around the clinic in a hospital gown looking for their clothes and locker cuz they forgot their locker location and combo. Bypassing the user-set code requires a phone call to get tech support and a techs visit. No extra charge for the valet-only parking lot (no more self-service). I parked at a meter to avoid it. Too bad I have little confidence that the U will actually make things better by listening to the feedback from so many first-time visitors. Usually, the feedback just trickles in from first-time visitors, making is super easy for the AHC/UMN to ignore it. I rate my chances at 0% that someone from this new building will actually contact me. I shared my concerns with a manager, and have no confidence anything will come of my suggestions.

---

KE

kelsey travers

just unbelievably bad, from my call to schedule to showing up for my appointment (which didnt happen owing to the scheduling staffs mistake.) When I arrived for my appointment, there is just a wandering person you are supposed to find to check you in (another employee had to search all over the floor to fine someone who could check me in) and there is ZERO privacy. They ask for your private information, all out in the middle of the open, amidst all the other people lounging or hanging out in the lobby. I was then told really vague directions to get to the clinic, (which were incorrect) and there is no meaningful signage to help you. Then when I get to my appointment I am asked a few questions and promptly told that I could not have my exam. Apparently the scheduler had forgotten to ask some screening questions, and though that was their fault (and I took three hours of vacation time off to come in already) I was told Id have to reschedule and come back, and oh yeah, I would need additional testing that my primary doctor would have to order (and I would have to make the call to ask her to do that. Seems a staff member could have assisted in that?) for which, yep, would be an extra $600 (at least) for MHealth to rake in from me. They wont be getting a dime from me at this point, because not only do I have no wish to go to this location ever again, (and I wont) this kind of behavior just puts people off from taking care of their health. And that is inexcusable. This was a pretty important exam that I needed. Yes, this location is relatively new. I dont care. (And I did not want to hear that excuse for the tenth time from employees either.) If youre not ready to open dont open. But even still, these were processes that should have been in place at their last location. Screening processes are not a new thing. So "sorry were at a new place" doesnt cut it as an excuse.

---

IV

Ivoire Cerise

The clinics are hit or miss. I have received some of the best care of my life at the Endocrinology clinic. Dr. Lisa Chow is a phenomenal doctor. Its really a top notch clinic. Ive used pain management and dermatology as well, and they are good; Ive received the right diagnoses and been given lots of treatment options, with the doctors working with me to figure out the best for me. Care coordination between clinics is generally great, pharmacy, cafe, refreshment stations, and lab on-site make service convenient. Parking options are lacking. If youre low-income, expect to find limited free parking options. The Gastroenterology clinic provided some of the worst care Ive ever received in my life, by multiple doctors. If youre a fat patient, I would skip this clinic unless you want to experience weight-biased medical care. They are partnered with the weight management clinic so they are primarily concerned with pushing ineffective or mutilating weight loss solutions instead of listening to your needs as a patient and what motivates you toward healthy changes. Their primary concern is not what you came in for, but that youre fat, and theyd like you not to be. No doctors could make me want to take care of myself less than the ones Ive seen here.

---

AM

Amy Sheldon

Medical care is high level. But time-consuming delays of information are common, frustrating, massively time-consuming, and should be unnecessary by now. This is because of incomplete or fuzzy communication and poor followup at various clinics. It becomes the patients responsibility to go back and connect the dots -- an inappropriate shift of labor. . Advice to patients: before leaving your clinic visit, be sure to 1) get a printed after visit summary, 2) get all your questions answered sufficiently, 3) get a phone number for the nurse you can contact if you have to, 4) request they give you confirmation that various tasks that need to be done are done. Well-meaning staff will offer to call you back on an issue that needs attention but beware of phone tag. Communicating through MyChart is a good option but only if you get a timely reply. Schedulers may be gone in the late afternoon, so be sure to find someone to make any necessary follow up appointments before you leave the clinic. The phone listings are more difficult to access than when the clinics were in PWB. Staff is earnest and courteous. But the system has ongoing problems that may impact their performance.

---

LI

liliana villarreal

nunca mas vuelvo a ir a ese lugar fui para una cirugia de la nariz y el Viejo ese de mierda me dijo que si yo tenia un pedaso de pelo en mi cabeza tendra los ojos en el culo para no saber que mi pelo es de verda fue un comentario tan estupio sera el que tendar pedasos de pelo en la cabeza de el mismo se trado tanto para entrar al cuarto que casi me voy de ese lugar el no es nadiez para andar asiendo comentarios tan estupido insinificante no sir para nada muy mal servicio tiene en ese lugar

---

ZI

Zino Stanbuli

Like it was said in the one of the reviews below, this place is a hit or a miss. I hade some days where I experienced smooth visits, and others where the wait is dreadful at the check in line, at the waiting area and in the consultation room waiting for the doctor to see you. In one specific visit, I waited out, in the waiting area, one hour past my scheduled appointment time and nobody would tell me that my appointment was pushed back. You could do yourself an awesome favor and select an early morning appontment time, otherwise youre in for a freaking big surprise; bigger than the traffic morning youre probably worried about. The place has some great doctors who could really help you, but there is a long wait to get in to see them , 3 months + with some specialists . The other ones will try to milk as much money as they can with unnecessary labs, referrals, pictures...which is another story for another topic about healthcare scam.

---

---