United Hospital

Reviews 4

SH

Shawn Moorhead

Worst experience I have ever had, my wife was having trouble breathing and had massive pain in her upper body to the point she could not even move or take deep breaths so we went to United hospital with our two toddler children. At first everything seemed great check in went well and they came and did an INR test and then there we sat in the lounge for four and a half hours without as much as an update, we arrived at 7:30pm by me pushing my wife in a wheelchair because she was in so much pain she could not walk or stand at 10:00pm I finally asked the lady at the front desk how much longer it was going to be (I was very polite might I add) and she said that we were next to get it and I thanked her, an hour and a half later and after watching a half dozen people go in after we were so called "next to get in" I approached the last again and her response was "there is nothing I can do" I was not asking for her to wave a magic wand I just wanted the truth and apparently that doesnt happen there so I reminded her that we had been there for 4 1/2 hours with a 4 and 2 year old and the blood test they gave my wife was very concerning since it is a test for blood clots and we were and still are very concerned and I got the deer in the headlight stare and then I have up and told her we are leaving and she said "ok" I have never had such an awful experience anywhere and I have a great appreciation for what everybody does at the ER and I could not have been more patient considering my wife the woman I love more then anything was miserable and in massive pain I know they have a tough job and I am sure they deal with some real rude people but we are not and were not one of those people and I am not one to write a review unless it is a positive one but this was unlike anything I have ever had to deal with before, all we wanted was honesty and maybe an update but apparently that was to much to ask so here we are at home and my wife will have to be miserable for the entire night until the morning so we can go to a hospital that actually wants to help people.

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A

A Private User

Confrontational Hospital Room Service Staff Member
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<br/>My wife and I delivered at United and had a wonderful experience overall. This review is directed at the management and staff of the United Hospital&#39;s Room Service (nutrition).
<br/> After ordering room service for the third day in a row we had our room service order down. Scrambled eggs, 2 Full Pieces of French toast and a sausage link for my wife and the same order for me except I ordered an omelette. Our last day at the hospital we called room service again to order breakfast. After calling and hanging up three times (no answer) we were finally connected with a person. I placed the order for my wife and then got my credit card ready for placing my order. When I asked for my order (above), I was told that I couldn&#39;t have French Toast. She explained that French Toast was a separate platter. I informed the person on the phone that I placed this order for the previous two breakfasts without any issues. She replied by saying I couldn&#39;t have the French Toast. I said that I was willing to pay for an extra platter because I wanted my French Toast. She said, do you want to speak to someone else (in a condescending and confrontational way)? Without giving me time to reply she transferred me to Shawna. After going through the whole ordering process again, I was told that I could have the French Toast but only one slice and no more. At this point I was done with room service and stuck with just the omelette (very small). I made Kim (the manager of the nursing staff) aware with our negative experience immediately after the incident.
<br/>My ordering arrived 1 hour 15 minutes after ordering it.
<br/>So far we have not received an apology for the way we were treated.
<br/>This is the first negative review that I have written online. I frequently travel for business throughout the world.

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GA

Gabby

Horrible experience from check in to check out (Going to exclude the confusing parking situation). Even if I was dying, I would not return to this hospital. No one at the "welcome" desk to help out. Took forever to be checked in and processed. There were lots of people wandering aimlessly trying to figure out their poor system. All the doctors and nurses had terrible bed side manner and were rude and lacking compassion. It made us feel uncomfortable and they treated us like we were stupid. The first doctor was literally yelling at us. Samanthas eyes seemed like they were about to pop out of her eye sockets. No one even looked to see what was causing the pain. Samantha brought in another doctor and he (never told us his name) did nothing as well. All he said was that he was going to prescribe a different pain medication. We waited for a while to get our discharge papers and when a nurse finally came in, she asked what the doctor said to us, when he was coming back if ever, and where he went. I mean, dont you guys communicate? I told her that we were waiting for new pain meds. She looked at us and told us there was a new trauma patient and no one will come back to see us. She told us the doctor was prepping the same medication that we originally had that he said he would replace with one that would actually work. Also, that there were no discharge papers put in. She said no one was coming back to discharge us and that she wouldnt wait. Her smug look and her bad attitude made matters worse. Seriously? So unorganized. Its like the visit didnt even happen because both doctors didnt seem to remember anything we talked about. I never experienced anything like this before. They were all so unprofessional. I regret stepping foot into this hospital. It was such a waste of time. We felt like second class citizens here. Everyone there act like they hate their jobs and take it out on the patients.

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AN

Anna S

I would advise caretakers of elderly or vulnerable adults to avoid this emergency room at all costs. My treatment at triage check in was the worst I have received throughout my mothers cancer. We came into the ER after my mothers temperature spiked to 103 in a matter of minutes. We arrived at United Emergency and Triage, the woman at check in, about 50 yrs old curly short brown hair, asked my mother if she was cold and wanted a blanket. My mom did not only have cancer and a fever but has had severe psychosis and was a Vulnerable Adult which renders her completely unable to speak for herself in dangerous situations. Of course my mother said yes the way a child would, not thinking about her dangerously high fever. I got two words out about my mothers condition before the check in woman snapped at me. The PATIENT wants a blanket and brought back THREE blankets, draping my mother in them and smirking at me as my mothers eyes rolled around in her head. All I cared about at that point was my mother getting past Triage so I held my tounge. I highly doubt there have been no complaints about said check in persons terribly awful attitude, this leads me to believe there is a greater problem with customer satisfaction at United Emergency. My mother has since passed from terminal cancer, and I have time to think about times that being a caretaker was the harder than it could have been. Im proud of the way I handled myself that day in a difficult situation. However im saddened by the fact that more caretakers may be treated very poorly in the future by this employee who checks in patients and caregivers at United Emergency Triage. Sincerely, a former caregiver.

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